Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
Fantastic!
on September 15, 2018
Posted by: Big TP
from Woodland
Gender:Female
Length of ownership:1 week
Installed this system this morning, and I am very impressed with it!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
2
keeps cutting out
on September 17, 2018
Posted by: cosmoe
from sharon
Gender:Female
Length of ownership:3 months
i wish I would have bought something else a lot of money wasted for something that keeps going out
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy set up!!
on September 18, 2018
Posted by: Eddsky
from Minden, Ontario, Canada
Gender:Male
Length of ownership:1 week
This has got to be the easiest set up of anything I've ever set up...EVER!!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
2
Out of Range Problems
on September 18, 2018
Posted by: pchap
Length of ownership:1 year or longer
I have had two of these systems in the past 18 months, , and the biggest problem has been the "Out of Range" message. After returning two complete systems, and then having problems with the replacement units, I decided to try another system. I purchased a COBRA system which included a Monitor and two cameras. Unfortunately the cameras cannot compare in quality with the Phoenix camera, and they would not pick up small animals like the Phoenix.
The Cobra Monitor is close in clarity, and I love the touch screen. What I found out was that the Phoenix camera operates on a 4 channel system just like the Cobra camera so I'm using the Phoenix camera in combination with the Cobra monitor. Both have been working great for the past two months, and best of all, so far I have had no "Out of Range messages.
For those of you that have experienced the same issues with out of range messages, you might give the Cobra Monitor a try. Just make sure both systems are 4 channel.
The Cobra Monitor is close in clarity, and I love the touch screen. What I found out was that the Phoenix camera operates on a 4 channel system just like the Cobra camera so I'm using the Phoenix camera in combination with the Cobra monitor. Both have been working great for the past two months, and best of all, so far I have had no "Out of Range messages.
For those of you that have experienced the same issues with out of range messages, you might give the Cobra Monitor a try. Just make sure both systems are 4 channel.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy Installation!
on September 19, 2018
Posted by: Portcall
from Ventura, CA
Gender:Male
Length of ownership:1 month
I purchased this about a week ago and once it arrived I had it up and running in 15 minutes. Super easy to install the camera. No wires, plug and play. Great clarity and I'm very happy with this unit.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Customer Service
on September 21, 2018
Posted by: Sam H
from Dearborn Heights
Gender:Male
Length of ownership:3 months
I have been using this unit for about three months now and everything works great.
The only problem I had was that the cameras kept loosing connection and the unit displayed an out of range message. I contacted support and Darrielle quickly diagnosed and helped me resolve the issue with a very simple firmware update.
No more out of range issues. Thank you for the Great Customer Service.
The only problem I had was that the cameras kept loosing connection and the unit displayed an out of range message. I contacted support and Darrielle quickly diagnosed and helped me resolve the issue with a very simple firmware update.
No more out of range issues. Thank you for the Great Customer Service.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
High Quality, Easy Install and Affordable!
on September 21, 2018
Posted by: cbmusicasiempre
from Bethlehem
Gender:Male
Length of ownership:1 month
Purchased this for additional peace of mind at home and it has exceeded my expectations. A breeze to install. High quality recording capabilities, with a convenient user-friendly monitor. Everything one needs for a basic security setup.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Defender Phoenixm2
on September 21, 2018
Posted by: Sniper 13
from Euclid Ohio
Gender:Male
Length of ownership:1 month
I bought the PhoenixM2 system because I wanted h.d. night vision security system that also required no computer or downloads or drilling into my house. The Phoenix system checked all the boxes. I had this system up and running in less than a hour☆☆☆☆☆. After approx. A week my system started to get some interference that caused my front yard camera to loose connection. I contacted the customer service dept. "Darrielle" who responded within a hour. After several simple suggestions to correct the problem, I had to send my unit back. Well with constant communication updates Darrielle had a brand new unit on my front door in less than a week. My new unit runs as flawless as the original did without the interference. These cameras are amazingly clear day or night,the moniter has loads of features and is very simple to operate. Thank you so much Defender and especially Darrielle.
Written by a customer while visiting defender-usa.com