Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
Works perfectly right out of the box
on November 24, 2019
Posted by: rolade01
from Vancouver, BC Canada
Gender:Male
Length of ownership:1 week
I just got my PHOENIXM2 system and was shocked that there wasn’t an instruction manual in the box. So I unboxed everything to find all parts were included as expected and plugged in the monitor and both cameras just to get started. That’s all I needed to do, and that is why there is no need for a thick, paper manual - it just works. It’s important to note that the cameras come paired (per channel) from the factory. Defender made it so user friendly right out of the box. I have since moved the cameras 20 to 30 feet away from the monitor and the wireless signal is strong and clear. I am already thinking of adding another 2 cameras. I highly recommend this product.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 25, 2019
Thank you for taking the time to share your experience with your PhoenixM2, Roland! We are so happy to see that you are loving your system. If at any time you have any questions or concerns, please reach out!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Criminal Charge
on February 27, 2022
Posted by: Sandra S
from Ontario
Gender:Female
I installed the defender cameras on my deck two years ago. Video from the cameras where used to have this man crimany charged. It has also been used to report him to the police with video and voice recording. He has now spent $$$ on lawyers defending himself.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , February 28, 2022
Hello Sandra! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with using the system and finding a security solution that gives you peace of mind. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Amazing product
from Pa
Verified Purchase:Yes
Works fantastic. Couldn’t ask for any better product
Written by a customer while visiting defender-usa.com
Posted by: Mr Manitoba
from South central Canada
Verified Purchase:Yes
Great starter system. Simple to install and use. Upgrades from the original Phoenix system are fantastic. Touch screen monitor allows quicker navigation, larger field of view on the cameras, and the night vision is almost as good as the daytime view. I recommend this system for those not wanting to invest a lot of time and money into home security- great bang for your buck!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: JJONES
from Ontario, Canada
Verified Purchase:Yes
The Phoenix M2 system is working great to keep an eye on goats in the barn. We can check on the nannies and newborn kids from the warmth of the house at any time.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
So easy and works awesome
on June 16, 2020
Posted by: kkrafts
from fontana, CA
Gender:Female
Setting it up was easy. We placed one camera for the front door and one for the back door. Plugged everything in and it works great.
Videos are clear, even at night and the audio works great. In fact, you might want to turn the volume down a bit. The audio picks up every little sound. Birds singing, car engines, even my neighbors swimming in their pool across the street. I've been recommending them to everyone.
Videos are clear, even at night and the audio works great. In fact, you might want to turn the volume down a bit. The audio picks up every little sound. Birds singing, car engines, even my neighbors swimming in their pool across the street. I've been recommending them to everyone.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 3, 2020
Hello KKrafts! Thank you for taking the time to review the Phoenix security system. We are thrilled that you found the system easy to set up and use! We are glad to hear you found the speaker and microphone quality so high! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Customer Rating
5
great for isolated areas with no internet
on April 12, 2023
Posted by: AlbertV
from Saskatchewan
Gender:Male
Bought these a month ago, very easy to setup. Night vision is very sensitive to blowing and falling snow or furnace exhaust. A higher resolution would be great but overall a very compact easy to use system. I found the monitor menu easy to follow, the joy stick selector takes a bit of getting use to but works great once you figure it out. I am not sure if someone can hack into the system or not, maybe Defender can provide some information re how secure the system is from hackers.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 13, 2023
Hello AlbertV,
Thank you for your review and feedback, we are happy to hear love the system's compact design. Our advanced 128-bit Secure Guard encryption delivers the simplest security solution. Simply plug in up to 4 to the monitor to connect to Phoenix’s private network and keep your footage for your eyes only. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for your review and feedback, we are happy to hear love the system's compact design. Our advanced 128-bit Secure Guard encryption delivers the simplest security solution. Simply plug in up to 4 to the monitor to connect to Phoenix’s private network and keep your footage for your eyes only. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Best of the best!
on December 3, 2016
Posted by: OrangeTint
from Union City, TN, United States
Gender:Male
Length of ownership:1 week
Easy setup hands down, it picked up both cameras without any problem. I checked reviews and made my choice by them and I’m glad I did. Awesome colored and clear view. The 7 inch panel stand could be put anywhere in the house. I got the PHOENIXM22C with two cameras, one for the back door and one in the front of the garage facing the driveway. One thing you have to figure is where you want to drill your hole using a ½ drill bit through the wall for the cameras to be plugged up to power outlet.
The cords for the cameras are over 14 foot in length to be plug in an outlet. So you have to measure to your closes power outlet from where you drilled. Once you do that your home free the rest is easy. Just plug in your Defender panel and your cameras and the defender will pick them up, cam 1 and cam 2. Now from your email they send you the instructions in a PDF file for download. You have to have a PDF program to open it up. Once you read on how to fine tune your Defender with sound, you feel glad you bought the best.
The cords for the cameras are over 14 foot in length to be plug in an outlet. So you have to measure to your closes power outlet from where you drilled. Once you do that your home free the rest is easy. Just plug in your Defender panel and your cameras and the defender will pick them up, cam 1 and cam 2. Now from your email they send you the instructions in a PDF file for download. You have to have a PDF program to open it up. Once you read on how to fine tune your Defender with sound, you feel glad you bought the best.
Written by a customer while visiting defender-usa.com