Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Average customer rating
4.7
(1,272 Reviews)
Rating breakdown 1,272 reviews
5 Stars
973
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,124 out of
1,169)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Customer Rating
5
WORKS EVERY TIME
on July 18, 2021
Posted by: Roger D
from AUSTIN,TEXAS
Gender:Male
Needed something at my MOMS house to replacedd the sun baked cameras from her house here in AUSTIN,TEXAS summers are hell for the heat. Mounted two of thee puppies and alls well that ends well After we got all the bugs out of the systems bios and the little stuff that came in off the updates that were all wrong for the first three weeks and then she sent me out the updates on a new mem card and alls well that ends well SHE LOVES EM AND I LOVE EM ALL TOO
I would recommend this to a friend!
Response from defender-usa.comBy CX , July 19, 2021
Hello Roger,
Thank you for your review. We are thrilled to hear both you and your mom are loving the Phoenix system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your review. We are thrilled to hear both you and your mom are loving the Phoenix system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Moose Jaw
Gender:Male
Verified Purchase:Yes
This is the system I am looking for with no wifi required but the cameras are not very clear and the monitor does not work properly with motion sensing and recording.
Response from defender-usa.comBy CX, July 14, 2021
Hi Myron,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details.
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST. We will also send a follow-up email with troubleshooting steps.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details.
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST. We will also send a follow-up email with troubleshooting steps.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Written by a customer while visiting defender-usa.com
Customer Rating
5
on July 12, 2021
Posted by: Wendy
from Nc
Gender:Female
Easy to pair and very easy to install. Didn't have a plug at my back door so hooked it to a heavy duty extension cord and ran it under the house and plug in with the one for the front of the house.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 13, 2021
Hi Wendy! Thank you for taking the time to review the Defender PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. We are so glad to hear you are happy with the system and the plug-and-play Phoenixm2 wireless cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Lowell
from Bennington Vt.
Gender:Male
Verified Purchase:Yes
I have a uniden setup i bought 6 yrs ago for about the same money and it has touch screen. I wish my new defender was touch screen also. The defender has better clarity. All together satisfied. Thanks Defender.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 8, 2021
Hello Lowell,
Thank you for your feedback and your review. I am happy to hear you enjoy the picture quality. I will pass on your feedback to our Research and Development team regarding the touch screen as we are always looking to improve. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your feedback and your review. I am happy to hear you enjoy the picture quality. I will pass on your feedback to our Research and Development team regarding the touch screen as we are always looking to improve. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Sinatra
from Texas
Verified Purchase:Yes
Camera system is very nice, although no SD card was included?
Response from defender-usa.comBy CX, July 5, 2021
Hi Sinatra,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great camera set will definitely stick to this com
on July 3, 2021
Posted by: Sudy
from Lumby bc
Gender:Female
Verified Purchase:Yes
Love them i have three cameras now my other screen hit the ground hard lol
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 5, 2021
Hello Sudy! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Temple Terrace, FL
Gender:Male
Verified Purchase:Yes
Better than Night Owl which I tried first. Monitor is a little small but one can look at individual cameras for a bigger picture. Works better at night than Night Owl cameras. Overall pretty easy to set up and use.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 2, 2021
Hello Lonzo Smith,
Thank you for taking the time to review the Phoenix M2 Security System with 4 Cameras. We are so glad you like it! Our customer feedback is what matters most to us here at Defender. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix M2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Best Regards,
Mandala M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix M2 Security System with 4 Cameras. We are so glad you like it! Our customer feedback is what matters most to us here at Defender. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix M2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Best Regards,
Mandala M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Little System !!
on June 30, 2021
Posted by: Denise E
from San Diego, Ca
Gender:Female
I Love this Security System … It’s pretty much
h got it All … Wireless .. 2 Night Vision Cameras .. Split-screen Monitor .. Two Way Audio & Motion Detection .. Record & Save Video Footage … & More !! ;-)
Thank You Defender !!!
h got it All … Wireless .. 2 Night Vision Cameras .. Split-screen Monitor .. Two Way Audio & Motion Detection .. Record & Save Video Footage … & More !! ;-)
Thank You Defender !!!
I would recommend this to a friend!
Response from defender-usa.comBy CX, June 30, 2021
Hello Denise E,
Thank you for taking the time to review the Phoenix M2 Security System with 2 Cameras. We are so glad to hear love this system and the features that go with it! Our customer feedback is what matters most to us here at Defender. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix M2 Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Best Regards,
Mandala M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix M2 Security System with 2 Cameras. We are so glad to hear love this system and the features that go with it! Our customer feedback is what matters most to us here at Defender. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix M2 Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Best Regards,
Mandala M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com