Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Average customer rating
4.7
(1,269 Reviews)
Rating breakdown 1,269 reviews
5 Stars
972
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Customer Rating
1
Too Many Problems
on May 16, 2018
Posted by: pchap
from Massachusetts
Before giving a negative review, I must state that the support I received from Daniela, Suzanne, and the entire CWD team has been outstanding. I purchased my first system in October 2016, and it worked great for the first 16 months, then I started receiving out of range messages, I contacted customer support and they sent me a firmware file to install in the Monitor. Shortly after installing, I started having problems with recording, the alarm would go off when motion was detected but no recording was made. Also, living in the Northeast the Winter had an effect on the camera and I would lose all signals.
The warranty had expired so I purchased another system not knowing whether the problem was with the camera or the monitor. After installation I found that the camera malfunctioned due to the cold so every week or so I would swap out the cameras, bring the problem camera indoors so it could warm up, and when the same problem occurred, I would swap them out again.
My mistake with the new Monitor was installing the Firmware program I had previously received. Within a few days, I once again started having problems with recording. I contacted support, told them the issue, mentioned that I did not have the problem until the Firmware was installed. I saved the images or lack of images on the SD card and returned the complete system. I received an entire new system within a week after they received my defected unit.
CONCLUSION:
Out of the two (2) units I purchased within an 18 month period, I have one system that is useless. This coming Winter, when the camera will not function properly due to the cold, i will not have one to swap out, so i will have to wait a day or so for the camera to warm up and function again. The swapping out is a pain, but it's the only thing that works. The problem is, based on my original camera, after a while the cold must have an effect on the camera and it eventually will no longer pair with the monitor.
Once the current replacement system starts malfunctioning, I will no longer waste my time with returns or purchasing a replacement monitor or camera, I will look for another system.
This is a nice system when it works properly, easy set-up, great picture in B&W and Color, many great features, plugs in instead of using batteries like other makes, if only it lasted.
The warranty had expired so I purchased another system not knowing whether the problem was with the camera or the monitor. After installation I found that the camera malfunctioned due to the cold so every week or so I would swap out the cameras, bring the problem camera indoors so it could warm up, and when the same problem occurred, I would swap them out again.
My mistake with the new Monitor was installing the Firmware program I had previously received. Within a few days, I once again started having problems with recording. I contacted support, told them the issue, mentioned that I did not have the problem until the Firmware was installed. I saved the images or lack of images on the SD card and returned the complete system. I received an entire new system within a week after they received my defected unit.
CONCLUSION:
Out of the two (2) units I purchased within an 18 month period, I have one system that is useless. This coming Winter, when the camera will not function properly due to the cold, i will not have one to swap out, so i will have to wait a day or so for the camera to warm up and function again. The swapping out is a pain, but it's the only thing that works. The problem is, based on my original camera, after a while the cold must have an effect on the camera and it eventually will no longer pair with the monitor.
Once the current replacement system starts malfunctioning, I will no longer waste my time with returns or purchasing a replacement monitor or camera, I will look for another system.
This is a nice system when it works properly, easy set-up, great picture in B&W and Color, many great features, plugs in instead of using batteries like other makes, if only it lasted.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
3
You can't put them outside! No rain. No snow.....?
on May 16, 2018
Posted by: Cattown rescue
from Amery WI
Gender:Female
Length of ownership:1 month
I researched these things, read their ads, their specs, their reviews, and thought I found what I needed. I ordered two. They came and we're easy to set up. I just plugged them in and they worked beautifully but there was no instruction manual so after installing I went online to find out how to work the "controls". There in tiny print in a footnote it says "not for direct exposure to water, rain or snow", "not waterproof" so now I either have to use them indoors or build shelters for them. Not good when the manual is telling people to mount them on their roof and such. I suppose they are not covered by warantee if you do mount them on the roof, get wet and die. Not nice withholding things like that, people!!!
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great Deal
on May 18, 2018
Posted by: snydervincent40
from Northwest Pa.
Gender:Male
Length of ownership:1 week
Had this a few days now and so far its AWESOME!!! Easy to install. Easy to set up.Day vision is great. Night vision is good but not great. For a beginner security system it is a great deal.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Night Vision Excellent
on May 18, 2018
Posted by: Bob54
from SLC, Utah
Gender:Female
Length of ownership:1 week
Purchased the Phoenix M22c for security around my home after some property damage during the night. Quick and easy set up. The cameras came on immediately. I did print the manual which was very helpful and answered all but one question which I asked customer service. I received an answer the next day and was pleased with the clarity. FYI on the answer: yes, both cameras record at the same time but are saved in two different files of 10 minutes each. I am using nighttime scheduled recording and it is working perfectly. Very impressed with the quality of the nighttime recordings. They are clear and resemblances can be made. This camera is a great buy.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great picture quality
on May 18, 2018
Posted by: Anita
from Ohio
Gender:Female
Length of ownership:1 week
Bought this a week ago. Very easy to set up. Great picture. Very happy with this camera.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great camera system
on May 18, 2018
Posted by: Sarahjo
from South Texas
Gender:Female
Length of ownership:1 month
I have had this for a few weeks and it works great. Very clear picture day and night. I love the audibal alarm to alert you if something comes into view.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great product for the price!!
on May 20, 2018
Posted by: lefty
from queens ny
Gender:Male
Length of ownership:1 week
Installation was a breeze. Very easy to use. Works well.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Set up is a breeze
on May 21, 2018
Posted by: Hilly
from NJ
Gender:Female
Length of ownership:1 week
I set this up in my home to monitor while I am away. Set up was a breeze! just plug and play. Coupe of quick adjustments for motion recording and all finished. Reviewing recorded files is simple and the picture quality is good.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com