Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Posted by: ArmyMom
from Western NY
Gender:Female
Verified Purchase:Yes
No internet connection to be hacked. Beautiful quality and night vision mode.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 15, 2021
Hello ArmyMom, Thank you for your review. We are happy to hear you love that the Phoenix is internet-free, has beautiful quality, and has great night vision. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: SusanS
from North Carolina
Gender:Female
Verified Purchase:Yes
I am very please with this system. It took less than 5 minutes to remove from the box and install. The monitor is small enough to fit on my office desk without getting in the way and the picture is incredibly clear. Audio is very sensitive and a great feature.
Response from defender-usa.comBy CX, October 8, 2021
Hello Susan,
Thank you for your review. We are happy to hear how quickly and easily you were able to set up the Phoenix system! Being able to not only see what is going on, but also clearly hear and speak through the monitor to the cameras is a feature we are very happy to hear you are enjoying. Thank you for choosing Defender to protect what matters most! Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your review. We are happy to hear how quickly and easily you were able to set up the Phoenix system! Being able to not only see what is going on, but also clearly hear and speak through the monitor to the cameras is a feature we are very happy to hear you are enjoying. Thank you for choosing Defender to protect what matters most! Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: HM Denver
from Denver
Gender:Female
Verified Purchase:Yes
Simple plug and play - perfect for needs. Will look into additional products because of how this worked out. Recommend.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 13, 2021
Hello HM Denver,
Thank you for your review, we are thrilled to hear that this system is perfect for your needs! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your review, we are thrilled to hear that this system is perfect for your needs! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Myself
from Victoria
Verified Purchase:Yes
Brilliant value and system. Hard to find similar or better than this.
Response from defender-usa.comBy CX, December 6, 2021
Hello! Thank you for taking the time to write a review, we appreciate the feedback. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: walter p
from Bc
Gender:Male
Verified Purchase:Yes
This set is really nice easy to use and good quality
Response from defender-usa.comBy D, March 16, 2022
Hello Walter,
Thank you for your great review! We are thrilled to hear you find the system easy to use and love the quality!
Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your great review! We are thrilled to hear you find the system easy to use and love the quality!
Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: The Pig Stand
from Wichita Falls
Verified Purchase:Yes
Very happy with this purchase. Easy set up, clear video and audio. No problems! Already caught a thief. I feel I have more control over my retail outlet.
Response from defender-usa.comBy Defender, October 4, 2022
Hello Pig Stand, Thank you for your 5 star review. We are happy to hear that you were able to catch a thief and protect your business. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3
Night vision is terrible
on November 4, 2022
Posted by: Sarah P
from Canada
Gender:Female
The set up was relatively easy, despite there was no instructions included in the box. I still am not able to set up the motion recording properly or play it back if it has recorded something. During the day the picture quality is very clear, but the night vision is terrible and completely useless. Which is mostly what we wanted it for, because usually mischief will happen at night. So we are very disappointed with these expensive cameras that really do not meet the standards that we read online.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, November 7, 2022
Hello Sarah, Thank you for your honest review. At Defender Cameras, we are an environmentally friendly company and try our best to minimize our carbon footprint therefore, we have our full manuals listed online for easy access for all our Defender Customers.
Check out our Phoenix manual and get how-to videos. Please reach out to our team if you have any questions, we would be happy to help.
Best Regards, Amanda M | Defender Customer Experience Expert.
Check out our Phoenix manual and get how-to videos. Please reach out to our team if you have any questions, we would be happy to help.
Best Regards, Amanda M | Defender Customer Experience Expert.
Written by a customer while visiting defender-usa.com
Posted by: Mike J
from Ohio
Verified Purchase:Yes
Installation easy and fast. Would recommend the Non-wifi PhoenixM2.
Response from defender-usa.comBy Defender, February 21, 2023
Hello Mike, We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com