Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
1
Nice system...but..
on November 26, 2017
Posted by: Lacasseg
from Montreal
Gender:Male
Length of ownership:1 year or longer
The installation is easy, the image quality is quite good but the cameras all fail within a year, yes you will get a replacement but the replacements will fails also with différant problems. I installed the cameras where they are not exposed to either sun or rain so they should last....Too bad because this system would be great but since it fails I would not recommend it.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent System!
on November 27, 2017
Posted by: blwboo
from North Carolina, United States
Gender:Female
Length of ownership:3 months
We bought this for my elderly mother. She had been having issues with people trying to break into her home. This is the best camera system I have ever seen. The quality of the pictures from these cameras are incredible. The motion detection works like a charm and being able to speak to and converse with people outside your door through this camera is a real perk. It really gives my mom a sense of security. I feel better about her living there alone as well.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
We bought two units and both are great
on November 27, 2017
Posted by: Bodo
from Welland, Ontario
Gender:Male
Length of ownership:3 months
We were originally looking for svat cameras which we had in Oshawa.But the Defenders are just as good, if not better.
We started with two cameras and are on process to add #3 and #4.
We started with two cameras and are on process to add #3 and #4.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great product and great service
on November 27, 2017
Posted by: Happy customer 1
from Nanaimo, BC, Canada
Gender:Male
Length of ownership:6 months
I bought this product for home and have been very happy with the product. I must say though I had one camera stop working after about 6 months but to my surprise I called defender customer service and spoke to Daniela and she was extremely kind and helpful. She got my return started immediately and I had no troubles during this whole process. I also spoke with Dawna at customer service she also was extremely kind and helpful. So customer service at Defender is A+ in my books. Also my return camera was a brand new camera not a refurbished on I was shocked to realize it was bran new. Thank you Defender customer service for your great and kind service.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Fantastic Support
on November 27, 2017
Posted by: Paul44
from Oxford, MA, United States
Gender:Male
Length of ownership:1 year or longer
As most people have stated, the set-up of the M2 is simple, great picture, and fantastic customer support. I have had my unit nearly a year and it was purchased to detect both neighbors and a stray cat that I was feeding in my shed. Twice I had a problem with the detection picking up the movement of the cats entering my shed. The first time it occurred, after many camera re-adjustments, it worked properly. A month ago, I had the same problem and no matter how many times I adjusted the camera it would not work. I contacted customer support, they first asked me to try a few different adjustments, which did not work. I once again contacted them and they sent me a firmware upgrade file to upgrade my system. This file allowed me to set the detection sensor for both day and night. This upgrade did the trick, now i have the sensitivity set on low and it detects with no problem. very glad I purchased this unit, and I cannot say enough for the great customer service.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Works great.
on November 28, 2017
Posted by: yooper45
from Mission Tx
Gender:Male
Length of ownership:1 week
Installation was a breeze. Nice system for the money.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
easy to setup
on November 29, 2017
Posted by: mgahillbilly
from Warner Robins, GA, United States
Gender:Male
Length of ownership:1 week
bought this system and was easy to install. good quality video from camera I installed outside of garage ahttp://www.defender-usa.com/media/catalog/product/p/h/phoenixm2.2c-main-right_2.jpgnd good signal all thru the house.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy to set-up and navigate
on November 29, 2017
Posted by: Stumpy122
from Danville, IL, United States
Length of ownership:1 week
I received this system on Nov 28, 2017. Had it set up and running in lass that 1 hour. Only problem I had was getting a "out of range" screen every so often. Got a hard wired system also and had the monitor to this 1 sitting on top of the other box. After a while I moved it off the other monitor and had no other issues. with it. Must have been getting bleed over from the wired cameras.. Other than that I would recommend this system.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com