Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
Works great
on August 16, 2020
Posted by: Gayle
from Clifton, tex
Gender:Male
Easy to hook up . Everything works .good picture put cameras on metal garage and it’s works good
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 18, 2020
Hello Gayle! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
Verified Purchase:Yes
Crystal clear picture and my favorite feature is the notifier alarm. I have it set to it gives me a beep whenever somebody enters property, Day and Night
Response from defender-usa.comBy CX, September 2, 2020
Hello anonymous! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the alarm feature! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3
Trouble recording
on September 27, 2020
Posted by: Debharkie
Gender:Male
We set it up but we have tried everything to get record Shows recording but nothing shows up on SIM card
Response from defender-usa.comBy CX, September 28, 2020
Hi Debharkie,
We are so sorry to see this, please reach out to our Customer Experience Experts through Live Chat on our Defender Cameras website. We can't wait to get you up and running!
Melissa C. | Defender Customer Experience Expert
We are so sorry to see this, please reach out to our Customer Experience Experts through Live Chat on our Defender Cameras website. We can't wait to get you up and running!
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Shame_on_me
Gender:Male
Verified Purchase:Yes
I don't know yet. I bought this because I had two cameras from my previous purchase. The DVR/monitor didn't last a year. I'm just hoping it was just a bad unit, I'd hate to get taken twice.
Response from defender-usa.comBy CX, May 19, 2021
Hello Mark,
We appreciate your honest rating.
We sincerely are sorry to hear that you had issues with a previous system and we have followed to your inquiry by e-mail. We look forward to assisting further and to help you get the most of your current Defender PhoenixM2 Security System with 2 Cameras.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
We appreciate your honest rating.
We sincerely are sorry to hear that you had issues with a previous system and we have followed to your inquiry by e-mail. We look forward to assisting further and to help you get the most of your current Defender PhoenixM2 Security System with 2 Cameras.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Written by a customer while visiting defender-usa.com
Customer Rating
5
WORKS EVERY TIME
on July 18, 2021
Posted by: Roger D
from AUSTIN,TEXAS
Gender:Male
Needed something at my MOMS house to replacedd the sun baked cameras from her house here in AUSTIN,TEXAS summers are hell for the heat. Mounted two of thee puppies and alls well that ends well After we got all the bugs out of the systems bios and the little stuff that came in off the updates that were all wrong for the first three weeks and then she sent me out the updates on a new mem card and alls well that ends well SHE LOVES EM AND I LOVE EM ALL TOO
I would recommend this to a friend!
Response from defender-usa.comBy CX , July 19, 2021
Hello Roger,
Thank you for your review. We are thrilled to hear both you and your mom are loving the Phoenix system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your review. We are thrilled to hear both you and your mom are loving the Phoenix system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy set up, Works great
on September 2, 2021
Posted by: Ann R
from Tucson, AZ
I've had these cameras for a couple of weeks. The set up was a breeze. Basically, plug in & start using after making adjusting a few settings like the time and sensitivity. They seem to be working great. I don't have wi-fi, so this is a perfect solution for me. I can easily monitor them from home.
Response from defender-usa.comBy CX, September 2, 2021
Hello Ann, Thank you for your wonderful review. We are so happy to hear that you found the setup a breeze! We are so happy that this is the perfect internet-free option to protect your home and what matters most! Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: BASIL
Verified Purchase:Yes
Much better than my security cameras, which time out and have to be accessed on a device! Just plug and play. Now I have constant access for much less cost.
Response from defender-usa.comBy CX , September 3, 2021
Hello Basil. Thank you for your wonderful review. We are so happy to hear you love the plug-and-play system. It is a wonderful value, we love that there are no monthly fees! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: ForUs
from WV
Verified Purchase:Yes
We bought this to add on to our current security system and now we have full views of our property. Love the two way talk.
I would recommend this to a friend!
Response from defender-usa.comBy Cx, September 6, 2021
Hello Forus, Thank you for your review. We are thrilled to hear that you love the system and the two-way talk feature! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com