Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Average customer rating
4.7 out of 5
4.7
(1,272 Reviews)
Open Ratings Snapshot
Rating breakdown 1,272 reviews
5 Stars
973
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
20
96%of customers recommend this product. 
(
1,124 out of 1,169
)
Best Buy Privacy Policy
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Customer Rating
5 out of 5
5
Lots of crime out there
on February 21, 2023
Posted by: JustMe2
from Michigan
Verified Purchase:Yes
So far, so good but just got them up. Someone kept flashing a flashlight into our window at night, for 2 nights. Thought it was time to get some cameras up. And today caught a car coming down our driveway, our dog came out, it pulled out then sat at our mailbox for a while. But got it all on our new Security Cameras. I'm going to like these Defender Cameras.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, February 22, 2023
Hello Anonymous! Thank you for your 5-star review. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!

Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
4 out of 5
4
PhoenixM2 Non'Wifi
on February 20, 2023
Posted by: Mike J
from Ohio
Verified Purchase:Yes
Installation easy and fast. Would recommend the Non-wifi PhoenixM2.
Response from defender-usa.comBy Defender, February 21, 2023
Hello Mike, We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!

Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
1 out of 5
1
Good video poor playback
on December 22, 2022
Posted by: Anonymous
from Owosso Michigan
Verified Purchase:Yes
Not the system for playback poor connection from cameras to monitor
Response from defender-usa.comBy Defender, December 23, 2022
Hi Mark,

We appreciate your honest review.

We sincerely want to help and we would appreciate understanding all of the details. We have provided troubleshooting steps via email!


Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. We have sent a follow up email and please get back to us there!

Looking forward to hearing back from you soon.


Kind Regards,
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Easy setup
on December 8, 2022
Posted by: Clashwa
from East TX
Verified Purchase:Yes
The set up was so easy. Good clear view i like the option of volume control.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, December 9, 2022
Hello Clashwa! Thank you for your 5-star review. We are thrilled to hear you love the easy setup and clear picture! Thank you for choosing Defender to protect what matters most!

Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
2 out of 5
2
Could be great, isn't yet.
on December 4, 2022
Posted by: Creemore
from Ontario, Canada
Gender:Male
Verified Purchase:Yes
The cameras are sturdy and seem well made, and the wireless recording and monitoring function has impressive range. Unfortunately, falling snow sets off the motion detection, necessitating turning off the outdoor camera much of the time. Also, any power interruption shuts down the monitor, which must be manually turned back on... a problem for extended absences. I am still waiting for a tech support response on the snow question, which I submitted a couple of weeks back. Over all, a product that could easily be great, but has fallen short for us in real world use.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, December 5, 2022
Hello Creemore,

We appreciate your honest review.

We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.

Kind Regards,
Amanda M. | Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3 out of 5
3
Night vision is terrible
on November 4, 2022
Posted by: Sarah P
from Canada
Gender:Female
The set up was relatively easy, despite there was no instructions included in the box. I still am not able to set up the motion recording properly or play it back if it has recorded something. During the day the picture quality is very clear, but the night vision is terrible and completely useless. Which is mostly what we wanted it for, because usually mischief will happen at night. So we are very disappointed with these expensive cameras that really do not meet the standards that we read online.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, November 7, 2022
Hello Sarah, Thank you for your honest review. At Defender Cameras, we are an environmentally friendly company and try our best to minimize our carbon footprint therefore, we have our full manuals listed online for easy access for all our Defender Customers.

Check out our Phoenix manual and get how-to videos. Please reach out to our team if you have any questions, we would be happy to help.

Best Regards, Amanda M | Defender Customer Experience Expert.
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Caught a thief.
on October 3, 2022
Posted by: The Pig Stand
from Wichita Falls
Verified Purchase:Yes
Very happy with this purchase. Easy set up, clear video and audio. No problems! Already caught a thief. I feel I have more control over my retail outlet.
Response from defender-usa.comBy Defender, October 4, 2022
Hello Pig Stand, Thank you for your 5 star review. We are happy to hear that you were able to catch a thief and protect your business. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3 out of 5
3
Usage of the phoenix m2
on September 18, 2022
Posted by: Lowry
from Eastern Ontario
Gender:Male
Verified Purchase:Yes
It has solved our need to view the area in front of the garage. Some areas of improvement to note. The inability not to invert the image so we could install it under the eves is a disadvantage. The alert is very sensitive even at the lowest setting - insects set it off. The night vision is grainy. Is it the dew settling that we see like a cloud?
I would recommend this to a friend!
Response from defender-usa.comBy Defender, September 19, 2022
Hello Lowry,

Thank you for your review. I am happy to hear it solved the issue with being able to view in front of your garage. Thank you for your feedback regarding the Phoenix, as we are always looking to improve. If a bug is directly in front of the camera it will trigger the motion alert, as it is a change in the pixels. Please reach out to our team for further support, as we are always happy to help. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
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