Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Average customer rating
4.7
(1,270 Reviews)
Rating breakdown 1,270 reviews
5 Stars
973
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,124 out of
1,168)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Customer Rating
5
on December 14, 2019
Posted by: viking
from LK Hopatcong nj usa
Gender:Male
Length of ownership:1 week
I bought this and am very happy with it hooked it up fast it workes fine i am glad i bought it.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 14, 2019
Hi George, we are happy that the system works well for you, if you should require support please contact our team by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Value and performance
on December 13, 2019
Posted by: Rob1962
from Altavista, VA
Gender:Male
Length of ownership:1 year or longer
After a year in use, the Phoenix has worked flawlessly. Where it is installed there are two concrete walls between the camera and monitor screen and a distance of about 100 ft. It was well worth the investment.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 14, 2019
Hello Robert, we are happy that the system is working well for you.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy to setup... does the job well!
on December 12, 2019
Posted by: Alexander
from Portland, OR
Gender:Male
Length of ownership:3 months
I've ordered 4 of these Defender units now for our workplace. They work great for our needs!
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 13, 2019
Thanks for choosing Defender, we are happy to have you as part of the Defender family.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Perfect for people with NO INTERNET!!!
on December 12, 2019
Posted by: Chris Jeremiah
from Prairie Grove, Ar
Gender:Male
Length of ownership:1 week
Great purchase for a great price. Exactly what I was needing. Especially since I didnt have internet. Good picture even in pitch dark. Easy to use and I love it comes with it's own monitor that's small and easy to hide
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 12, 2019
Hello Christopher, thank you for writing a review. We are happy that you are enjoying your PhoenixM2 system.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Product!
on December 11, 2019
Posted by: Winnipeger
from Winnipeg, Manitoba Canada
Gender:Male
In an era of plug n play this was the easiest system to install and operate.Literally all you have to do is attach the hardware (two cameras) in the desired positions, plug in the device and it works. I did however, download the 38 page PDF instructions to fully understand how to set up the timers and playback options, which I strongly suggest. All of which was very simple to follow and understand.
The picture quality is great and you can choose either split screen (2 or 4 cameras) or isolate one camera as desired. With the motion sensor activated it records with sight and sound and offers the ability to communicate through each of the cameras. So, for example, if someone comes to the door you can see and communicate without opening the door...Fantastic!
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 12, 2019
Thanks for writing a review Wayne, we are happy that you are enjoying all the features the PhoenixM2 has to offer. Should you need any support please contact our team by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Good quality product
on December 10, 2019
Posted by: Jerry2
from Central Florida
Gender:Male
Length of ownership:1 week
This review may be premature, as I haven’t tried all the features yet (haven’t fully read the recording card) but I’m so pleased with my purchase that I’m compelled to share with prospective buyers what I’ve learned.
(First of all, Walmart shipped the product 4 days ahead of schedule).
1: It was well packed and all parts were included (sans the manual which was not supposed to be included – it is available online).
2: The construction of the cameras stands out right away, no flimsy plastic here. They are sturdily made of aluminum.
3: Set up was virtually plug-n-play, as the cameras come already paired.
4: The monitor is also plug and play. The views are sharp and the colors are bright. I was impressed with the night vision, as well.
The speaker brings indoors the beautiful sound of my outdoors wind chimes without losing sound quality. The mike also works fine. I’m glad I don't have to be replacing batteries, as the monitor also goes plugged in. It has a “sleep” mode and it continues to monitor action while in this option.
My only objection is that the markings on the monitor are faint white. Also, the monitor should come with a rechargeable back-up battery to keep the clock running when unplugged (like to change its location).
The Micro-SD card comes inserted into the adapter and I believe is already formatted (when I tried to format it, it didn’t do anything) and it records faithfully.
Buy this item with confidence. It is well worth the investment.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Support, December 11, 2019
Thank you, Jenaro Vazquez for taking the time to review your Defender Phoenix wireless security system. We are happy to hear you are pleased with the features and quality of the unit. We appreciate your feedback regarding the buttons on the monitor. Please reach out to our Customer Support team via e-mail, phone or chat for any further assistance you may require.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Super easy setup
on December 8, 2019
Posted by: laddy13
from phoenix
Gender:Male
Length of ownership:1 week
I just purchased this system and plugged the two items in to make sure they worked before mounting the camera. I was surprised that no setup was needed. I bought it strictly for a front door camera as we have no peephole. could not have been any easier.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 9, 2019
Thank you for sharing your experience with your PhoenixM2, John! We are so happy to see that you are enjoying your system! Should you have any questions, please reach out!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Easy to install
on December 7, 2019
Posted by: pier1
from Wisconsin
Gender:Male
Length of ownership:1 week
We ordered two security camera sets. They were easy to set up and pair. The only thing that we are dissatisfied with is the SMALL button to select options. We keep fat fingering it. Wish it was larger. We feel secure in being able to see what and/or who is outside.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 9, 2019
Thank you for taking the time to review your PhoenixM2, James!
We appreciate your feedback on the button size and will be sure to pass this along to our Research and Development team. Should you have any further questions or concerns, please reach out!
Melissa C. | Defender Customer Experience Expert
We appreciate your feedback on the button size and will be sure to pass this along to our Research and Development team. Should you have any further questions or concerns, please reach out!
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com