Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
Good quality product
on December 10, 2019
Posted by: Jerry2
from Central Florida
Gender:Male
Length of ownership:1 week
This review may be premature, as I haven’t tried all the features yet (haven’t fully read the recording card) but I’m so pleased with my purchase that I’m compelled to share with prospective buyers what I’ve learned.
(First of all, Walmart shipped the product 4 days ahead of schedule).
1: It was well packed and all parts were included (sans the manual which was not supposed to be included – it is available online).
2: The construction of the cameras stands out right away, no flimsy plastic here. They are sturdily made of aluminum.
3: Set up was virtually plug-n-play, as the cameras come already paired.
4: The monitor is also plug and play. The views are sharp and the colors are bright. I was impressed with the night vision, as well.
The speaker brings indoors the beautiful sound of my outdoors wind chimes without losing sound quality. The mike also works fine. I’m glad I don't have to be replacing batteries, as the monitor also goes plugged in. It has a “sleep” mode and it continues to monitor action while in this option.
My only objection is that the markings on the monitor are faint white. Also, the monitor should come with a rechargeable back-up battery to keep the clock running when unplugged (like to change its location).
The Micro-SD card comes inserted into the adapter and I believe is already formatted (when I tried to format it, it didn’t do anything) and it records faithfully.
Buy this item with confidence. It is well worth the investment.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Support, December 11, 2019
Thank you, Jenaro Vazquez for taking the time to review your Defender Phoenix wireless security system. We are happy to hear you are pleased with the features and quality of the unit. We appreciate your feedback regarding the buttons on the monitor. Please reach out to our Customer Support team via e-mail, phone or chat for any further assistance you may require.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Product!
on December 11, 2019
Posted by: Winnipeger
from Winnipeg, Manitoba Canada
Gender:Male
In an era of plug n play this was the easiest system to install and operate.Literally all you have to do is attach the hardware (two cameras) in the desired positions, plug in the device and it works. I did however, download the 38 page PDF instructions to fully understand how to set up the timers and playback options, which I strongly suggest. All of which was very simple to follow and understand.
The picture quality is great and you can choose either split screen (2 or 4 cameras) or isolate one camera as desired. With the motion sensor activated it records with sight and sound and offers the ability to communicate through each of the cameras. So, for example, if someone comes to the door you can see and communicate without opening the door...Fantastic!
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 12, 2019
Thanks for writing a review Wayne, we are happy that you are enjoying all the features the PhoenixM2 has to offer. Should you need any support please contact our team by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Quality sound and picture!
on January 18, 2020
Posted by: Deborajoy
from Indiana
Gender:Female
Length of ownership:1 month
Camara picked up the reflection in my window which triggered sound and they said “She stays in the house alone”
They were walking on the sidewalk in front of my house! I bought the Defender Phoenix because there have been break-ins in the neighborhood.
Best purchase I ever made! Wish it came with directions but I was able to do it myself.
They were walking on the sidewalk in front of my house! I bought the Defender Phoenix because there have been break-ins in the neighborhood.
Best purchase I ever made! Wish it came with directions but I was able to do it myself.
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 18, 2020
Thank you Debora Good, for taking the time to review your Defender Phoenix wireless security system! We are very pleased to hear you are happy with the system. Please visit our Support Center, and you will find the user manual under "Manuals", or please reach out to our Customer Support Team via phone or e-mail, we would love to assist you.
Written by a customer while visiting defender-usa.com
Customer Rating
1
Smoke and Mirrors
on April 20, 2020
Posted by: Anonymous
from New York
Gender:Male
Purchased the PhoenixM22c last week and much to my chagrin congtents did not include User's Manual. Found numerous inconsistencies in downloafded PDSF that macde it very difficukt to set up. No direct communications with management or tech support; just chat. No way to register product or get notification of Firmware updates.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great System
on May 23, 2020
Posted by: mojo101
from Baltimore, Maryland
Gender:Male
I Purchased this last week, very easy to install, works Great and does Very Good with Night Vision. Highly Recomend
I would recommend this to a friend!
Response from defender-usa.comBy CX, May 27, 2020
Hello mojo101, thank you for taking the time to review your PhoenixM2 system! Welcome to the Defender Family! We are so glad to hear you are happy with your system! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your system because without you and our other customers, Defender would not be the name it is today!
Melissa C.| Defender Customer Experience Expert
Melissa C.| Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent quality, easy setup!
on June 10, 2020
Posted by: Jdowning
from Mid MO
Gender:Male
I ordered the Phoenix M3 with 4 cameras and had it set up within 2 hours. Have the monitor mounted by my chair so I can easily see what’s going on outside. Great picture! Love it!
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 3, 2020
Hello Jdowning! Thank you for taking the time to review the Phoenix security system. We are so happy to hear you are happy with the picture and ease of set up of this unit. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Satisfaction
on July 24, 2020
Posted by: Fussy
from New York
This is a great system which was installed with ease and gives us added security. We were told that it is being considered by someone, who already has another system, that they may add this one to their home and that says a lot. The only thing I would change is to include a instruction booklet to the package.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 28, 2020
Hello Fussy! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
NICE SYSTEM!
on July 31, 2020
Posted by: CJ55
from Worcester County, MA
Gender:Male
Upgraded from single camera system (another company) - I am glad I did!
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 5, 2020
Hello CJ55,
Thank you for taking the time to review your new Phoenix system. I am glad to see that you have joined our Defender Family and loving your new system! :)
Thank you for taking the time to review your new Phoenix system. I am glad to see that you have joined our Defender Family and loving your new system! :)
Written by a customer while visiting defender-usa.com