Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Average customer rating
4.7 out of 5
4.7
(1,272 Reviews)
Open Ratings Snapshot
Rating breakdown 1,272 reviews
5 Stars
973
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
20
96%of customers recommend this product. 
(
1,124 out of 1,169
)
Best Buy Privacy Policy
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Customer Rating
5 out of 5
5
Great cameras!
on January 9, 2024
Posted by: Loris
from Albany, OH
Verified Purchase:Yes
Great cameras! Easy to set up. Easy to use. Nice to be able to have security system without wi-fi.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
I am extremely please with this product line.
on September 14, 2023
Posted by: Concerned Son
from Tennessee
Verified Purchase:Yes
I already had a monitor and 4 cameras. I bought this to add to the mix. I love these cameras. As soon as I can get WiFi run in my Mom's home (waiting on the power company to run the fiber out her way) I will be changing over to your other product lines. But for now these are amazing and do the job. I am a customer for life. No worries.
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Handy portable, easy to set up and use.
on September 9, 2023
Posted by: C Smith
from Western NC
Verified Purchase:Yes
Very movable. can place just about anywhere to see things that need to be seen at times.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4 out of 5
4
Long last camera( and very late review ).
on June 17, 2023
Posted by: Mario S
from Gatineau
Hi, i bought the non wi-fi system in 2011 since i had my 2 trucks exploded in my driveway at night. Never regret this buy. Never get any other intrusion on my property.I still have my 4 camera system and use it all the time. Pictures could be a little better and does not keep a good tracking of the time but overall i like them. Good range of detection .
I would recommend this to a friend!
Response from defender-usa.comBy Defender, June 19, 2023
Hello Anonymous! Thank you for taking the time to review the 4K Sentinel security system. We are so glad to hear you are happy with the system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel. Thank you for choosing Defender to protect what matters most.

Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Great Choice
on June 3, 2023
Posted by: Jerry93
from Thunder Bay Ontario
Verified Purchase:Yes
Great product. Completely simple set up. Good range. Definitely great the value.
Response from defender-usa.comBy Defender, June 5, 2023
Hi Jerry93!

Thank you for taking the time to review the PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras. We would greatly appreciate you speaking with your friends and family about your experience with Defender. Without you and our other customers, Defender would not be the name it is today!

Best regards,
Yvonne M. Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
INDISPENSABLE
on May 16, 2023
Posted by: A M R
from Ohio
Verified Purchase:Yes
Love this system. It is very versatile and you find out more and more functions exist the longer you use it. I needed a non wi-fi security system to monitor my neighbors of disrespectful behavior and now I have clear proof. Defender Phoenix M2 has totally surpassed my expectations.
Response from defender-usa.comBy Defender, May 17, 2023
Hello AMR, Thank you for your 5 star review! We are happy to hear that the Phoenix has surpassed your expectations and allows you to keep a watchful eye on your property. Thank you for choosing Defender to protect what matters most.

Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
4 out of 5
4
Cameras
on May 13, 2023
Posted by: rick45678
from mid west
Verified Purchase:Yes
Phoenix cameras are doing great so far. Easy to install and aim. Great picture. Reminds me of old 1st Alert only better. Use wired cameras for area overview and these focus on one area after wired showed Intruder but not details, these do. Great addition.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 15, 2023
Hello Rick, Thank you for your review. We are happy to hear that you are enjoying the system. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Supervisor.
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
great for isolated areas with no internet
on April 12, 2023
Posted by: AlbertV
from Saskatchewan
Gender:Male
Bought these a month ago, very easy to setup. Night vision is very sensitive to blowing and falling snow or furnace exhaust. A higher resolution would be great but overall a very compact easy to use system. I found the monitor menu easy to follow, the joy stick selector takes a bit of getting use to but works great once you figure it out. I am not sure if someone can hack into the system or not, maybe Defender can provide some information re how secure the system is from hackers.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 13, 2023
Hello AlbertV,
Thank you for your review and feedback, we are happy to hear love the system's compact design. Our advanced 128-bit Secure Guard encryption delivers the simplest security solution. Simply plug in up to 4 to the monitor to connect to Phoenix’s private network and keep your footage for your eyes only. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
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