Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Average customer rating
4.7
(1,272 Reviews)
Rating breakdown 1,272 reviews
5 Stars
973
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,124 out of
1,169)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Customer Rating
1
Give it a -5 for night vision motion sensing
on May 30, 2017
Posted by: steve2150
from Punta Gorda, FL, United States
Gender:Male
Length of ownership:1 month
Viewing day/night good, motion sensing day good but motion sensing at night is worse then horrible. During the day it senses a are tree branch moving with the wind, but at night you can see it moving with the wind but the camera does not sense it. I have returned mine for an exchange an the same result. My friend bought the same time as me and returned his for an exchange and same result, no motion sensing at night. Spoke with tech support and was told there was a problem with a few. I am giving up on Defender-USA products and cannot recommend. If you are looking for a camera system just to see it is not bad but if you want it for safety and security to let you know something or someone is moving around then you must avoid purchasing the Defender Phoenix. I did ask support if I could trade up and pay the difference for a better unit that would do what it is supposed to do as the defender Phoenix does not, the answer was no. So be smart, do not waste your time, aggravation or money on the Defender Phoenix.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, Customer Experience Team, June 1, 2017
Thank you for your review Steve, we're so sorry to hear the PhoenixM2 didn't meet your needs.
At Defender, we understand the need for security so you can have the peace of mind you deserve day or night. It was disappointing that the PhoenixM2 did not work in your intended application and I can assure you that the product was designed for day and night monitoring even in motion recording. If you are still experiencing difficulty, please reach out to us again and we will do what we can to make this right.
At Defender, we understand the need for security so you can have the peace of mind you deserve day or night. It was disappointing that the PhoenixM2 did not work in your intended application and I can assure you that the product was designed for day and night monitoring even in motion recording. If you are still experiencing difficulty, please reach out to us again and we will do what we can to make this right.
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great plug and play system
on June 3, 2017
Posted by: S Plisken
from Maryville, TN, United States
Gender:Male
Length of ownership:1 week
Clear cameras and easy set up. Great product to see who's approaching. It's a plug and play system and required me to be creative to get the outside cameras mounted high for good views.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Quick Setup!!!
on June 4, 2017
Posted by: JayT
from Jessup, PA, United States
Gender:Male
Length of ownership:1 week
Just bought this camera system and installed in less than an hour. So far picture and sound it great!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Perfect
on June 5, 2017
Posted by: Midway
from Warm Springs, GA, United States
Gender:Male
Length of ownership:1 week
Just installed my defender. Easiest thing i have ever installed. No complaints at all. Thank you guys.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Awesome
on June 5, 2017
Posted by: BJet
from Scranton, PA, United States
Gender:Male
Length of ownership:1 week
Just bought this system and picture is clear and intercom works perfect!!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Good product
on June 5, 2017
Posted by: Viper1963
from Brampton, ON, Canada
Gender:Male
Length of ownership:1 week
Work great easy setup installed in less than an hour
Written by a customer while visiting defender-usa.com
Customer Rating
5
Quick & Easy Set Up
on June 5, 2017
Posted by: Scubaman
from Texas, United States
Gender:Male
Length of ownership:1 week
This is the second system I bought, the first one I installed at my sons Navy Sea Cadets Station do to things going missing, they operate on a very low budget and can't easily replace the items, this system stop the pilfering , this one I installed at my home as I travel a lot and like having the security.
Both systems took less than an hour to get up and running.
Both systems took less than an hour to get up and running.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Good system for the price!
on June 7, 2017
Posted by: Webfarmer
from Jerome, MI
Gender:Male
Length of ownership:6 months
Been running this system since late February, 2017 and haven't been disappointed. The Phoenix has excellent picture quality - day or night, is very easy to set up, records to an SDHC card (win!) and allows you to hear and speak to people in the camera area (friends say it sounds like I'm standing there). Many high end systems do not have these features.
You cannot hook it up to your TV and I haven't found that to be an issue. It's limitations are distance of camera to monitor when the signal has to go quite a distance and through several walls. But that might be fixable with a higher DB gain camera antenna. Haven't tried that yet. The fourth camera arrived today if that tells you anything. I gave it 5 stars because there were no surprises and I knew what it could do due to pre-purchase research. Nice job Defender!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com