Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
3
night vision recording not working on #1 camera
on May 24, 2017
Posted by: Bradski
from Port Charlotte, FL, United States
Gender:Male
Length of ownership:1 month
Had to repack whole system, then sent me return address and wanted me to pay it with insurance also. I had this system only 2 weeks. Called them and received paid return receipt. System arrived yesterday and I see it was opened and missing mounting hardware for camera mounts.
Written by a customer while visiting defender-usa.com
Customer Rating
4
First day of usage. Clear picture, good audio.
on May 25, 2017
Posted by: Who is John Galt
Gender:Male
Length of ownership:1 week
I set this system up today. It is pretty easy to set up. It does not come with a user manual but you can find it on their website. The picture is clear and the sound quality is good. The monitor has to be plugged in. It would be nice if it had a battery backup, at least to move it around the house. The camera's have a 7 foot cord and a 8 foot power adapter. The website I bought it from said it comes with a 4 GB SD card, but mine came with a 8 GB micro SD card with the micro SD card reader. My signal has gone out for a few seconds here and there. The camera's are about 90 feet from the monitor. I rated this a 4 and not a 5 due to not enough use yet.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Easy set up but no instructions
on May 26, 2017
Posted by: maxwell782
from Bradford, PA, United States
Gender:Male
Length of ownership:1 week
So far, so good. Easy set up buy comes with no instructions.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
1
Give it a -5 for night vision motion sensing
on May 30, 2017
Posted by: steve2150
from Punta Gorda, FL, United States
Gender:Male
Length of ownership:1 month
Viewing day/night good, motion sensing day good but motion sensing at night is worse then horrible. During the day it senses a are tree branch moving with the wind, but at night you can see it moving with the wind but the camera does not sense it. I have returned mine for an exchange an the same result. My friend bought the same time as me and returned his for an exchange and same result, no motion sensing at night. Spoke with tech support and was told there was a problem with a few. I am giving up on Defender-USA products and cannot recommend. If you are looking for a camera system just to see it is not bad but if you want it for safety and security to let you know something or someone is moving around then you must avoid purchasing the Defender Phoenix. I did ask support if I could trade up and pay the difference for a better unit that would do what it is supposed to do as the defender Phoenix does not, the answer was no. So be smart, do not waste your time, aggravation or money on the Defender Phoenix.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, Customer Experience Team, June 1, 2017
Thank you for your review Steve, we're so sorry to hear the PhoenixM2 didn't meet your needs.
At Defender, we understand the need for security so you can have the peace of mind you deserve day or night. It was disappointing that the PhoenixM2 did not work in your intended application and I can assure you that the product was designed for day and night monitoring even in motion recording. If you are still experiencing difficulty, please reach out to us again and we will do what we can to make this right.
At Defender, we understand the need for security so you can have the peace of mind you deserve day or night. It was disappointing that the PhoenixM2 did not work in your intended application and I can assure you that the product was designed for day and night monitoring even in motion recording. If you are still experiencing difficulty, please reach out to us again and we will do what we can to make this right.
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great plug and play system
on June 3, 2017
Posted by: S Plisken
from Maryville, TN, United States
Gender:Male
Length of ownership:1 week
Clear cameras and easy set up. Great product to see who's approaching. It's a plug and play system and required me to be creative to get the outside cameras mounted high for good views.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Quick Setup!!!
on June 4, 2017
Posted by: JayT
from Jessup, PA, United States
Gender:Male
Length of ownership:1 week
Just bought this camera system and installed in less than an hour. So far picture and sound it great!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Perfect
on June 5, 2017
Posted by: Midway
from Warm Springs, GA, United States
Gender:Male
Length of ownership:1 week
Just installed my defender. Easiest thing i have ever installed. No complaints at all. Thank you guys.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Awesome
on June 5, 2017
Posted by: BJet
from Scranton, PA, United States
Gender:Male
Length of ownership:1 week
Just bought this system and picture is clear and intercom works perfect!!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com