Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Posted by: phyllia
from ontario canada
Verified Purchase:Yes
easy to install, screen is very clear, booklet could be a little bigger
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: CFR2025
from Ontario Canada
Verified Purchase:Yes
Perfect application for the secluded building. With no wifi available I’m confident it will help deter unwanted intruders.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Features
on March 27, 2017
Posted by: Hermit
from Greenback, TN, United States
Gender:Male
Length of ownership:1 week
This began because I couldn't see the center portion of my drive way when people arrived. Now, I can not only see the driveway, I can see both front entrances to the house. Since the unit is wireless there were no cables to run between the camera and the console and installation took only minutes. As a bonus I can talk to anyone at my front door while sitting in my office. Since I have a second camera I'll install it on the rear of the house and have those entrances covered as well.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
1
Unsatisfactory
on April 25, 2018
Posted by: Swindled
from Little Rock, Arkansas
Gender:Male
Length of ownership:6 months
The picture is like trying to look through a glass of dirty water and the picture is delayed by at least 1.5 seconds with the camera only 10 feet from the monitor in a wide open room, and the intercom takes significantly longer. The range and connectivity are spotty at best. Unless you have direct light on the lens, it will stay in black and white the whole time. Which makes it completely useless considering you have to blind the camera to engage the regular color picture. Can't set motion detection individually as they claim you can. Would make a good toy for a 12-13 year old with too much time on their hands. It's been 7 months since my purchase, i've pretty much rendered it useless. I'd see a potential criminal in my bedroom face-to-face before anything registered on the monitor.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
1
Out Of Range
on October 2, 2018
Posted by: RCS II
from Florida
Gender:Male
Length of ownership:1 month
Bought the camera in the last two months and have had nothing but problems. I can literally place the camera antennae and receiver antennae inches from each other, still continuously "out of range" and have to unplug the camera. Wish I had read the reviews before I purchased it. You are warned, bad product. I notice as you proceed it asks if its about an extended warranty. The reviews here clearly show replacements are as likely to be out of range as the one you had. I also paid 30.00 US MORE than price listed here.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
This is Amazing!
on June 14, 2019
Posted by: Mikeh00706
from Ontario Canada
Gender:Male
Length of ownership:1 month
I got the the wireless system a month ago and it is amazing! Right out of the box it was a breeze to set up and get the cameras up and running. The picture quality is brilliant. I love it and I feel secure knowing things are being monitored
I volunteered to participate in the testing of this product and wanted to share my honest review
I volunteered to participate in the testing of this product and wanted to share my honest review
Michael
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, June 17, 2019
Hi Mike, thank you for taking the time to review PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
GREAT CAMERA
on November 19, 2019
Posted by: Bird Lover
from Middle GA
Gender:Female
Length of ownership:1 week
I had been using a baby monitor in my barnyard so i would know when predators were killing my birds. I wanted to be able to see as well as hear so i started looking at security cameras. Picked this one because it had a screen that was on all the time so i did not have to connect to my phone or computer. It has worked GREAT. Picture is clear, sound is clear and the night vision is more than i could have imagined. I could not have asked for a better camera and it has exceeded my expectations. My chickens and ducks are much safer with the Phoenix alerting me to unwanted predators . As i was typing this i saw a possum trying to climb into one of my pheasant pens. I woke my husband and problem alleviated!
I would recommend this to a friend!
Response from defender-usa.comBy Defender Support, November 20, 2019
Thank you, Jackie Maske for taking the time to review your Defender - PhoenixM22! I'm happy to hear you are enjoying your system. Should you find that you have any questions please contact our support team by phone, email or live chat!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Love it!
on December 6, 2019
Posted by: April
from Pembroke, Ontario
Gender:Female
Length of ownership:1 week
So simple to use. My dog died so I needed something to replace her barking when someone drove into my yard out in the country, the alert system works great.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 6, 2019
Hello April, we are sorry to hear about your dog. The Phoenix is a great way to add peace of mind. If you should have any other questions please contact our support team by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com