Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
3
It's OK, but could be much better if!
on November 2, 2021
Posted by: RichW
from Cocoa, Fl.
Gender:Male
My daughter bought this for me for a gift. It is nice but, only an SD card for recording. Why not a USB port to attach my 8 TB external hard drive that would constantly record even when I'm away. When you get a monitor like that please let me know. Thanks.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 3, 2021
Hello Rich, Thank you for your review. We appreciate your feedback and have passed this recommendation on to our Research and Development team as we are always looking to improve. Please note you can use up to a 128 GB SD card in the Phoenix monitor, this would provide you with approximately 1408 hours of recording. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: jimsite777
from Litchfield Illinois
Gender:Male
Verified Purchase:Yes
Needs To Have A Instruction / Trouble Shooting Papers. I Have To Call Every Time Something Comes Up OR? Needs To Be Fixed !
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 18, 2022
Hello jimsite777! Thank you for taking the time to write a review, we appreciate the feedback. Please use the following link from our support site that includes set up videos and full user manuals:
https://support.defendercameras.com/hc/en-us/categories/360002995451-PhoenixM2. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
https://support.defendercameras.com/hc/en-us/categories/360002995451-PhoenixM2. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Little Lulu
from Arkansas
Verified Purchase:Yes
The electrician that wired the cameras in was very impressed with the system. He had not seen this specific system, but was familiar with the type of set-up.
When I noticed the company was based in Canada, I assumed the system was also manufactured in Canada, although I did not find the information anywhere, so was a bit disappointed when the printing on box stated “Country of origin, China.”
I have had issues with the monitor, specifically the joy stick, which I find very difficult and awkward at times. It seems to be made for small nimble fingers. I believe the design/size of the joy stick could be improved.
The information upon purchase was that a manual would accompany the product. The only manual was a 6 page 3 ¾ X 5 ¾ with such small print was almost illegible. However, I was given the link through online chat to download a complete manual.
Speaking of online chats. It is impossible to pick up the phone and call tech support like most companies. You can request through chat that someone call and they were very prompt in doing so. But there seems to be no help on weekends or holidays; the chat is only weekdays and ends about 4 p.m. eastern. And one chat person gave wrong information regarding the hours on my card, thus I did not take the card out and put in computer soon enough and image was gone before I captured picture of a trespasser on my driveway.
Even after all the issues, I believe it is a good system and like the set-up of a monitor instead of viewing on phone or computer. I believe it will serve the purpose for which it is intended.
When I noticed the company was based in Canada, I assumed the system was also manufactured in Canada, although I did not find the information anywhere, so was a bit disappointed when the printing on box stated “Country of origin, China.”
I have had issues with the monitor, specifically the joy stick, which I find very difficult and awkward at times. It seems to be made for small nimble fingers. I believe the design/size of the joy stick could be improved.
The information upon purchase was that a manual would accompany the product. The only manual was a 6 page 3 ¾ X 5 ¾ with such small print was almost illegible. However, I was given the link through online chat to download a complete manual.
Speaking of online chats. It is impossible to pick up the phone and call tech support like most companies. You can request through chat that someone call and they were very prompt in doing so. But there seems to be no help on weekends or holidays; the chat is only weekdays and ends about 4 p.m. eastern. And one chat person gave wrong information regarding the hours on my card, thus I did not take the card out and put in computer soon enough and image was gone before I captured picture of a trespasser on my driveway.
Even after all the issues, I believe it is a good system and like the set-up of a monitor instead of viewing on phone or computer. I believe it will serve the purpose for which it is intended.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 25, 2022
Hello Lulu,
Thank you for your review. we are happy to hear that you are impressed with the overall system. Our company is based in Canada, however the system is manufactured in China. Thank you so much for your feedback. I will pass this information onto our research and development team, as we are always looking to improve. We are happy to offer our customers support Monday through Friday, including most holidays. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your review. we are happy to hear that you are impressed with the overall system. Our company is based in Canada, however the system is manufactured in China. Thank you so much for your feedback. I will pass this information onto our research and development team, as we are always looking to improve. We are happy to offer our customers support Monday through Friday, including most holidays. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Super easy!!
on July 25, 2022
Posted by: Travisc
from Council Bluffs Iowa
Gender:Male
Very easy to set up. Very easy to navigate the monitor. The only thing that makes them not be at five, is the sensitivity of the motion detection of their cameras. I have four identical cameras. Each one is either under sensitive or oversensitive. Had to move cameras around to adapt for the situation. I’ll have one camera set on low sensitivity and it picks up cars 120 feet away. The next one is set hi and it won’t pick me up 25 feet away. Read all of their manuals and cannot figure it out other than what I did.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, July 26, 2022
Hello Travisc, Thank you for your review! We are happy to hear that you found the system easy to set up, navigate and use. The distance the cameras will pick up does depend on several environmental factors, for further assistance please reach out to our support team and we would be happy to provide a customized solution. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Cindy J
from Aburg
Verified Purchase:Yes
Video is clear ,they work great, easy to set up , only problem i have is getting the SD card out.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 8, 2022
Hello Cindy,
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Please press in on the SD card, and release, the card will pop out slightly for easy removal. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Please press in on the SD card, and release, the card will pop out slightly for easy removal. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Lowry
from Eastern Ontario
Gender:Male
Verified Purchase:Yes
It has solved our need to view the area in front of the garage. Some areas of improvement to note. The inability not to invert the image so we could install it under the eves is a disadvantage. The alert is very sensitive even at the lowest setting - insects set it off. The night vision is grainy. Is it the dew settling that we see like a cloud?
I would recommend this to a friend!
Response from defender-usa.comBy Defender, September 19, 2022
Hello Lowry,
Thank you for your review. I am happy to hear it solved the issue with being able to view in front of your garage. Thank you for your feedback regarding the Phoenix, as we are always looking to improve. If a bug is directly in front of the camera it will trigger the motion alert, as it is a change in the pixels. Please reach out to our team for further support, as we are always happy to help. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for your review. I am happy to hear it solved the issue with being able to view in front of your garage. Thank you for your feedback regarding the Phoenix, as we are always looking to improve. If a bug is directly in front of the camera it will trigger the motion alert, as it is a change in the pixels. Please reach out to our team for further support, as we are always happy to help. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Creemore
from Ontario, Canada
Gender:Male
Verified Purchase:Yes
The cameras are sturdy and seem well made, and the wireless recording and monitoring function has impressive range. Unfortunately, falling snow sets off the motion detection, necessitating turning off the outdoor camera much of the time. Also, any power interruption shuts down the monitor, which must be manually turned back on... a problem for extended absences. I am still waiting for a tech support response on the snow question, which I submitted a couple of weeks back. Over all, a product that could easily be great, but has fallen short for us in real world use.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, December 5, 2022
Hello Creemore,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Amanda M. | Customer Experience Expert
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Amanda M. | Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: rick45678
from mid west
Verified Purchase:Yes
Phoenix cameras are doing great so far. Easy to install and aim. Great picture. Reminds me of old 1st Alert only better. Use wired cameras for area overview and these focus on one area after wired showed Intruder but not details, these do. Great addition.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 15, 2023
Hello Rick, Thank you for your review. We are happy to hear that you are enjoying the system. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Supervisor.
Written by a customer while visiting defender-usa.com