Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
I’ve had my Defender 4 1/2 years still loving it
on July 23, 2021
Posted by: Rudy K
from Winnsboro Texas
Gender:Male
Problem free quality product looking for another one for back yard. Super simple just plug and play
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 26, 2021
Hi Rudy! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with using the system for a few years and the easy plug-and-play set-up. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Emme D
from Waterborough, NB
Verified Purchase:Yes
The cameras work great and are easily adjustable . They perform exactly as described . The zoom could be clearer in picture but for the most part they are a great protection addition.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 26, 2021
Hello Emme! Thank you for taking the time to rate the Defender PhoenixM2 Non-WiFi. Plug-In Power Security System. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: PMP from MA
from Massachusetts
Gender:Male
Verified Purchase:Yes
Easy to Install out of the box, better Day/Night visibility than our previous Defender system from 10 years ago. Great $ entry point. Talk option a must for front door.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 30, 2021
Hello PMP from MA! This review made our day!. We are so glad to hear you are happy with the plug and play system, the night vision range and the reasonable price point. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Our customer feedback is what matters most to us here at Defender!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy setup great quality video and audio
on August 11, 2021
Posted by: Judym
from Illinois
Gender:Female
Great product easy setup great video audio quality
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 12, 2021
Hello Judy,
Thank you for your wonderful review. We are thrilled to hear you love the product, easy setup, and quality! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your wonderful review. We are thrilled to hear you love the product, easy setup, and quality! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Non tech savy
Verified Purchase:Yes
Easy to set up and operate. I am 65 and have very little Tech knowledge and I had no problem. Love it and feel secure now. Thank You.
Response from defender-usa.comBy CX, August 13, 2021
Hello Non-tech Savy! This review made our day! We are excited to hear that you have had a positive experience with setting up the camera and the peace of mind Defender can provide. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Lucas49
from Morganton , NC
Gender:Male
Verified Purchase:Yes
The system was easy to install and use. The only thing I don't like about it is that the cameras have to have access to an outlet. So it would be easy for someone to just unplug if no one is at home rendering the cameras useless. I would strongly suggest a battery option so that there's no exposed power cords that an intruder could cut or simply unplug from an outside out let. Other than the need for the access to an outlet I like the system because it performs well and does all that it supposed to.
Response from defender-usa.comBy Cx, September 1, 2021
Hello Lucas! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. We appreciate your feedback regarding the battery backup, I have passed this on to our Research and Development team as we are always looking to improve. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great value for the price, does what it says!
on September 14, 2021
Posted by: Paul H
from Cheyenne, Wyoming
Gender:Male
Verified Purchase:Yes
It's a great little system for what is designed for. I've had several similar systems over the past 15 years, this one definitely has its pluses and simplifies the whole process. This one has no network connectivity to be concerned about and no battery to keep the display powered while moving to a different out let or in a short power outage (a minor bummer). However, having no battery is also a plus even though you lose some convenience, because I've had systems that when that battery goes out on the display the whole system shuts down even if plugged into an outlet. So then you have to go out on the web to find a replacement battery from other source and they aren't easy to find. When you need to get the recordings, you pop out the SD card and you've got them, no internet connection needed. So, knowing that the Defender Phoenix system is not battery powered is reassuring since I won't have to worry about a dead battery killing the whole system down the line. And knowing it is not networked online keeps things very simple. Also, the VGA resolution is good because it allows you to store alot more recordings in the same space on the disk, even though sometimes I'd like to have 1080p just for kicks. So just be sure to read and confirm this system has what you need, and you'll be very happy like me! If you want more bells and whistles, then make sure you find one that lists all your wishes before you buy.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 15, 2021
Hello Paul,
Thank you for taking the time to review the Phoenix, we appreciate your attention to detail. We are thrilled to hear you see the all the wonderful features offered by our Phoenix system! Its is a wonderful, internet free system. Never having to worry about a dead battery was a feature we hope all customers enjoy. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix, we appreciate your attention to detail. We are thrilled to hear you see the all the wonderful features offered by our Phoenix system! Its is a wonderful, internet free system. Never having to worry about a dead battery was a feature we hope all customers enjoy. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Villy
from Flirid
Verified Purchase:Yes
Haven’t installed this one yet but already use one and it does a good job. Can’t keep the spider webs off of the cameras tho. Drives us nuts!
Response from defender-usa.comBy CX, October 18, 2021
Hello Villy! Thank you for taking the time to review the Phoenix security system. I am sorry to hear about the spider issue. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com