Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Posted by: Anonymous
from Rochester NY
Gender:Male
Verified Purchase:Yes
Rather disappointed.. one of my cameras hesitates the picture when being viewed. I love the system and will attempt to fix myself.
I would recommend this to a friend!
Response from defender-usa.comBy CX, May 24, 2021
Hello Thomas. Thank you for taking the time to review your Defender PhoenixM2 Security System with 2 Cameras. We are very sorry to hear about your disappointment with the system. This issue may relate to interference and the range of the camera between the monitor. Other known factors that may reduce the range is the number of walls and other wireless products in the home. Please reach out to our support team. via e-mail or live chat for any further assistance, we will be glad to assist. https://www.defendercameras.com We are looking forward to helping you get the most out of your system!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: MadMax0622
Verified Purchase:Yes
Very easy to setup and easy to install night vision is good as well
Response from defender-usa.comBy CX, May 28, 2021
Hello Mark! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with setting up the camera and great night vision range.
We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
on May 28, 2021
Posted by: Sam S
from Dallas
Gender:Male
Cameras are working great and I am pleased with the product. I thought the SD Micro memory card was missing from the purchase but I was mistaken. I found it in the box. Customer Service was very responsive and got back to me immediately. I am very pleased with the product and Customer Service.
I would recommend this to a friend!
Response from defender-usa.comBy CX , May 31, 2021
Hello Sam, thank you so much for your great review. Thank you for taking the time to contact us regarding the SD card, I'm happy to hear that you found it in the Box. We are thrilled to hear that you had a pleasant experience with our customer service team, our customer service experience is very important to us at Defender. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Jean M
from KY
Gender:Female
Verified Purchase:Yes
easy install. Both day and night pictures are great.
I would recommend this to a friend!
Response from defender-usa.comBy CX, May 31, 2021
Hello Jean! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. We are thrilled to hear you love both the night vision and daytime images! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy installation, works great!
on May 29, 2021
Posted by: Samisue
from Waynesburg, PA
Gender:Female
We are extremely pleased with this security system! It was easy to install, especially since we are not technologically savvy. The cameras wirelessly connect to the monitor with no wi-fi or iPhone app connection. I have been looking for SO long for this great product! Don't hesitate to buy it!
I would recommend this to a friend!
Response from defender-usa.comBy CX, May 31, 2021
Hello Samisue, Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix's easy installation and setup. We are thrilled that we were able to bring you the system that you have been looking for. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: FirstTimer
from Ontario Canada
Gender:Male
Verified Purchase:Yes
Excellent Service from start to finish without a single issue.
I would recommend this to a friend!
Response from defender-usa.comBy CX, June 8, 2021
Hello! Thank you for taking the time to review the Defender PhoenixM2 Security System with 4 Cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Family Pools
from Florida
Gender:Female
Verified Purchase:Yes
We LOVE the defender systems! Very happy I am a life long customer!
Response from defender-usa.comBy CX, June 8, 2021
Hello! Thank you for taking the time to rate the Defender PhoenixM2 Security System with 3 Cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Works as advertised
on June 17, 2021
Posted by: johnmb
from Wisconsin
Gender:Male
Easy to install and setup. Works as advertised and good value.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com