Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Average customer rating
4.7
(1,270 Reviews)
Rating breakdown 1,270 reviews
5 Stars
973
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,124 out of
1,168)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Customer Rating
5
Ease of use
on December 4, 2016
Posted by: Teddybear
from Miramichi, NB, Canada
Gender:Male
Length of ownership:1 week
I bought this product a week ago and it is exactly as advertised. It's quick to set up and has a clear picture. I also have found out that the customer service is excellent. Would recommend to anyone
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Best of the best!
on December 3, 2016
Posted by: OrangeTint
from Union City, TN, United States
Gender:Male
Length of ownership:1 week
Easy setup hands down, it picked up both cameras without any problem. I checked reviews and made my choice by them and I’m glad I did. Awesome colored and clear view. The 7 inch panel stand could be put anywhere in the house. I got the PHOENIXM22C with two cameras, one for the back door and one in the front of the garage facing the driveway. One thing you have to figure is where you want to drill your hole using a ½ drill bit through the wall for the cameras to be plugged up to power outlet.
The cords for the cameras are over 14 foot in length to be plug in an outlet. So you have to measure to your closes power outlet from where you drilled. Once you do that your home free the rest is easy. Just plug in your Defender panel and your cameras and the defender will pick them up, cam 1 and cam 2. Now from your email they send you the instructions in a PDF file for download. You have to have a PDF program to open it up. Once you read on how to fine tune your Defender with sound, you feel glad you bought the best.
The cords for the cameras are over 14 foot in length to be plug in an outlet. So you have to measure to your closes power outlet from where you drilled. Once you do that your home free the rest is easy. Just plug in your Defender panel and your cameras and the defender will pick them up, cam 1 and cam 2. Now from your email they send you the instructions in a PDF file for download. You have to have a PDF program to open it up. Once you read on how to fine tune your Defender with sound, you feel glad you bought the best.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Too good to be true?
on December 2, 2016
Posted by: Tractorman
Gender:Male
Length of ownership:1 week
While looking for a wireless door bell intercom, I ran across this PhoenixM2. Not knowing, at the time, that it had audio capability, I thought that this would be a great addition to an intercom. After I read on and discovered it indeed did have an intercom, my first thought was,"this is too good to be true". It is a stand alone system that doesn't require a smart phone or computer or any kind of linking up like wifi. I ordered it because of the simplicity and reasonable price (considering the capabilities). I must admit, my expectations weren't very high.
I installed it in a matter of minutes, not hours, and it worked right out of the box. It is truly a plug in and play system. I am very impressed with the picture quality, even in the dark, and the other functions and it also records video on an SD card. It works just as advertised and I couldn't be happier.
The only negatives I can see are that the monitor seems a little light duty and the users manual (which is very good) is a little hard to find on the Defender web sight. It probably took longer to find the manual than to install the system.
I installed it in a matter of minutes, not hours, and it worked right out of the box. It is truly a plug in and play system. I am very impressed with the picture quality, even in the dark, and the other functions and it also records video on an SD card. It works just as advertised and I couldn't be happier.
The only negatives I can see are that the monitor seems a little light duty and the users manual (which is very good) is a little hard to find on the Defender web sight. It probably took longer to find the manual than to install the system.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Spectacular system!
on December 2, 2016
Posted by: great system
from Pennsylvania, United States
Gender:Female
Length of ownership:1 week
Just recv'd this system & easy as can be installation. You would not believe the quality of the cameras & monitor. We are ordering another set for the other side of our house. very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great picture
on December 2, 2016
Posted by: suzys
from Lexington, SC, United States
Gender:Male
Length of ownership:1 week
I bought for my husband for christmas 2016. I opened and was able to figure out set up. I knew it would be easy for him if I could do it....
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Love it!
on November 28, 2016
Posted by: pamE
from Lansing, Michigan
Gender:Female
Length of ownership:1 week
We purchased this system to be able to see the garage side of our home. I couldn't be happier with this! Not only does it let me see the garage area and door but I can see all the way down my driveway! I love the fact that it can detect movement and record to the included sd card. There is a sleep mode on the monitor which turns the monitor on when motion is detected so the monitor doesn't have to stay on all of the time. Also love the built in microphone/speaker. If someone comes to the door you are able to speak to them and hear them!! My only issue is the lettering above the monitor buttons. It is so faint it is very difficult to read. A bright color lettering would have been very helpful. All in all, this is a great product and I would highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
a modern security system that is easy to set up
on November 27, 2016
Posted by: DMburg
from Martinsburg, WV, United States
Gender:Male
Length of ownership:1 week
We just got the system and set it up. So far it seems to work as advertised. There is a slight delay betw when the camera turns on and when it records, so a fast moving person could be missed.
The writing on the monitor is small and the color is close to the background so the buttons are hard to read without a flashlight and reading glasses. Eventually we’ll memorize which button does what.
The power cords to the cameras are probably ten feet long so it gives some flexibility in camera placement. I thought I’d have to get extension cords but we did okay without them.
We haven’t tried putting the SD card in our television or computer yet to see how things look on a larger screen. I expect the images to be clear based on the resolution settings.
The writing on the monitor is small and the color is close to the background so the buttons are hard to read without a flashlight and reading glasses. Eventually we’ll memorize which button does what.
The power cords to the cameras are probably ten feet long so it gives some flexibility in camera placement. I thought I’d have to get extension cords but we did okay without them.
We haven’t tried putting the SD card in our television or computer yet to see how things look on a larger screen. I expect the images to be clear based on the resolution settings.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great product
on November 24, 2016
Posted by: rc06
from Toronto, ON, Canada
Length of ownership:1 week
Did lots of research and this Defender PhoenixM2 caught my eye. Bought it online and took literally just seconds to get it working. (The longest time took was to locate power source for the camera.) Features provided are great. Very happy that I bought it. Had some questions later and called up the support and Daniela was so helpful and gave me the information right away.
Good product and good value.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com