Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7 out of 5
4.7
(1,267 Reviews)
Open Ratings Snapshot
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product. 
(
1,123 out of 1,167
)
Best Buy Privacy Policy
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5 out of 5
5
Easy Installation
on November 11, 2020
Posted by: Jeff B
from Georgia
Gender:Male
Installation was easy and system was live and ready to view once plugged in. Excellent picture in daylight and adequate at night. If my motion detected outside light comes on, then the night view is very good. Customer support was quick to respond and remedy a minor problem that I had. Wish that the furnished instruction sheet was more detailed, but you can easily set the monitor in front of your computer and use the on line manual to set up all the features. You can also take the monitor outside and plug it into a power source to see if you have the camera adjusted the way you want it. Nice setup!
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 16, 2020
Hello JeffB! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the night vision and the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!

Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
SWEET SETUP!
on November 11, 2020
Posted by: Anonymous
Verified Purchase:Yes
Love the Phoenix M2! Is super easy to setup and user interface is a breeze. Highly recommend for use as a driveway monitor!!!
Response from defender-usa.comBy CX, November 16, 2020
Hello Randell!

Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!

Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4 out of 5
4
My Experience
on November 14, 2020
Posted by: Barbe
Verified Purchase:Yes
Cameras viewing is great day and night; only the screws are weak, 2 things I did not like,No viewing on phone, extension cords should be optional, to get them longer if needed, I could of used more of this. returns are a bit of a bother, to much of the questioning and to much of proving they did not meet my satisfaction
Response from defender-usa.comBy CX, November 16, 2020
Hello Barbe! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!

Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Great customer service from Melissa C.l
on November 20, 2020
Posted by: Joe W
from Ashland, Ky.
Gender:Male
I just installed it today. Everything seems fine for now. Wish I could have got a bigger screen.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 23, 2020
Hello, Joe! Thank you for taking the time to review the Defender Phoenixm2 security system with 2 cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today! If you would like to speak with a customer experience expert, please use the chat feature on our site. Chat support is available from Monday to Friday from 8 AM to 4 PM EST. We are always happy to help in any way we can.

Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4 out of 5
4
Works Well
on November 22, 2020
Posted by: Anonymous
from Woodland Park, CO
Gender:Male
Color is very good and the night vision is works well
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 23, 2020
Hello Rich Broyles! Thank you for taking the time to review the Defender Phoenixm2 Security System with 2 cameras. We are so glad to hear you are happy with the system and the night vision range. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!

Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Impressed
on November 24, 2020
Posted by: Anonymous
from Sacramento CA
Gender:Male
Verified Purchase:Yes
Easy installation, very clear, very easy directions, i will buy another one soon.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 25, 2020
Hi Phil,

We appreciate your honest review.

We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?

Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST.

Looking forward to hearing back from you soon.


Kind Regards,
Raj J. | CEO of Defender
Written by a customer while visiting defender-usa.com
Customer Rating
4 out of 5
4
Cameras Great - Installation Parts incorrect.
on November 28, 2020
Posted by: Anonymous
Verified Purchase:Yes
The cameras work as advertised and I do like them. I have them installed and they are operating. I would recommend the cameras to anyone installing their own surveillance system. My problem is that I ordered two of the extension lines that were listed with them. The two extension lines are for some other system and at present I have household extension cords across my front porch. Instructions to swap these out are rather foggy plus a trip or two to UPS or USPS is now in the works.
Response from defender-usa.comBy CX, November 29, 2020
Hello! Thank you for taking the time to leave a rating! Without you and our other customers, Defender would not be the name it is today!

Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Return
on December 2, 2020
Posted by: Brendaf
from Alberta Canada
Gender:Female
Verified Purchase:Yes
You were pleasant and and well trained. Very helpful.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 3, 2020
Hello Brenda! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix and our customer service. Without you and our other customers, Defender would not be the name it is today!

Amanda M. | Defender Customer Experience Expert

Written by a customer while visiting defender-usa.com
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