Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Posted by: Anonymous
from Okanogan B.C. Canada
Gender:Female
Verified Purchase:Yes
Camera’s are very sensitive and record everything.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 28, 2020
Hello! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Please reach out to our Customer Support Experts, we are available Monday to Friday from 8 am to 4 om EST and we would love to assist you with your motion set up! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: scubalm
Verified Purchase:Yes
Had the 2 camera system needed another to get better view around the outside of house
Response from defender-usa.comBy CX, November 2, 2020
Hello Scubalm! Thank you for taking the time to review the Defender Phoenixm2 wireless security system. We are so glad to hear you are happy with the system. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Clear picture
on November 1, 2020
Posted by: Tim L
from Hudson, Florida
Gender:Male
The picture is clear. Cameras hard to confine the area wanted without picking up unwanted motion. Easy to install and use.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 2, 2020
Hello Tim! Thank you for taking the time to review the Defender Phoenixm2 wireless security system. We are so glad to hear you are happy with the system and I would be happy to help get the most out of the system. If you are experiencing any false motion detection, you would be able to adjust the motion sensitivity on the monitor. This can be done by:
1. Press the Menu button
2. Select Detect
3. Select the camera(s) you would like to set the sensitivity level for. Using the UP or DOWN navigation arrows, highlight the camera you would like to adjust
4. Select the desired sensitivity level
Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Support Expert
1. Press the Menu button
2. Select Detect
3. Select the camera(s) you would like to set the sensitivity level for. Using the UP or DOWN navigation arrows, highlight the camera you would like to adjust
4. Select the desired sensitivity level
Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Posted by: JClark
from Prosser, Wa
Gender:Male
Verified Purchase:Yes
Easy setup. Already looking at expanding my system.
Response from defender-usa.comBy CX, November 3, 2020
Hello JClark! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with setting up your Defender Phoenixm2 wireless system. If you would like to speak with a Customer Experience Expert live, please use the chat feature on our site. Chat support is available from Monday to Friday from 8 AM to 4 PM EST. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Larry L
Gender:Male
Verified Purchase:Yes
Easy to install and setup. Great coverage and detection.Great for the price only wish it had battery backup.
Written by a customer while visiting defender-usa.com
Posted by: massu
Verified Purchase:Yes
it's perfect for what i need(surveillance front of my garage entrance ,outside 120feet from monitor)
no problem for connecting camera monitor even in very cold temperatur(-25c).very satisfy
no problem for connecting camera monitor even in very cold temperatur(-25c).very satisfy
Response from defender-usa.comBy CX, November 9, 2020
Hello Massu!
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your purchase of the Phoenix. Without you and our other customers, Defender would not be the name it is today! We are thrilled to hear this has fit your needs perfectly.
Amanda M | Defender Customer Experience Support Expert
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your purchase of the Phoenix. Without you and our other customers, Defender would not be the name it is today! We are thrilled to hear this has fit your needs perfectly.
Amanda M | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Posted by: Craig S
from Cape Coral, Florida
Gender:Male
Verified Purchase:Yes
The system serves my purpose of seeing a blind spot at my home. The monitor is large enough for viewing and has multiple functions available. The daytime picture is clear. It's easy to determine faces. The night vision is choppy and blurry. You can see a person but can't make out who it is.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 9, 2020
Hello Craig S,
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your purchase of the Phoenix. Without you and our other customers, Defender would not be the name it is today! We are thrilled to hear that you love the daytime view. Please note many factors can effect the night vision, for example camera position and reflection from other sources. Please contact us via live chat at www.defendercameras.com Monday to Friday, 8am to 4-m EST for more tips on the best possible camera placement.
Amanda M | Defender Customer Experience Support Expert
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your purchase of the Phoenix. Without you and our other customers, Defender would not be the name it is today! We are thrilled to hear that you love the daytime view. Please note many factors can effect the night vision, for example camera position and reflection from other sources. Please contact us via live chat at www.defendercameras.com Monday to Friday, 8am to 4-m EST for more tips on the best possible camera placement.
Amanda M | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Posted by: JackieD
Verified Purchase:Yes
Extremely easy setup plug and play ready to go out of the box great picture works as advertised
Response from defender-usa.comBy CX, November 11, 2020
Hello Jackie!
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda | Defender Cameras Customer Experience Expert
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda | Defender Cameras Customer Experience Expert
Written by a customer while visiting defender-usa.com