Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Average customer rating
4.7
(1,268 Reviews)
Rating breakdown 1,268 reviews
5 Stars
971
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Customer Rating
3
Works great
on September 8, 2020
Posted by: DMVx
from Marathon, Florida
Gender:Female
Really like the camera and monitor but after 8 months the monitor just died. Should be covered, I sent an online warranty notice but have not heard anything.
Response from defender-usa.comBy CX, September 9, 2020
Hello DMVx! Thank you for taking the time to review your PhoenixM2 security system. We are sorry to see that you are having trouble with your system and would love to help! I do see that you have filled out a warranty registration but not a contact us form! I have created a case for you and will have a Customer Experience Expert reach out to you today! Our Team is also available through Live chat on our website Monday to Friday from 8 am to 4 pm EST should you need assistance!
We look forward to getting you back up and running, DMVx!
Melissa C. | Defender Customer Experience
We look forward to getting you back up and running, DMVx!
Melissa C. | Defender Customer Experience
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Chicago
Verified Purchase:Yes
Excellent! I’m going to need to buy 2 additional cameras. Please advise
Response from defender-usa.comBy CX, September 9, 2020
Hello anonymous! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Extra cameras are available on our website under our accessories tab! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience
Melissa C. | Defender Customer Experience
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Sudbury Ontario Canada
Gender:Male
Verified Purchase:Yes
i use this system for work on our jaw crusher with my tower a distance away with no problems
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 11, 2020
Hello anonymous! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
good purchase
on September 10, 2020
Posted by: robert2020
from az
so far working good. it is what i expected.happy with purchase.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 11, 2020
Hello robert2020! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
It starts up easy right out of the box. I have not placed the cameras yet but looks like a good system.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 11, 2020
Hello anonymous ! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great picture
on September 10, 2020
Posted by: Raye
from Missouri
Gender:Male
I can't believe the quality of the video. It is great even in the night mode and very easy to set up.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 11, 2020
Hello Raye! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the video quality as well as the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Everything look fine AWESOME VIEW !
on September 12, 2020
Posted by: May may
from Eastover SC
Gender:Female
I got this a few weeks ago and so happy that I did
Just one question I wanted a larger monitor ,how can I change my monitor
Or is their a adapter I can use ,
Thanks
Just one question I wanted a larger monitor ,how can I change my monitor
Or is their a adapter I can use ,
Thanks
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 14, 2020
Hello May may! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! The PhoenixM2 does not have the capability to connect to a larger monitor, however, you can remove the SD card and place it into a computer or laptop to view footage on a larger screen! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Plug & play !
on September 13, 2020
Posted by: Harley Guy
from Madison, MS
Gender:Male
I got this system & found it's a true plug & play ! The cameras are already paired with the monitor so all I had to do was mount the cameras, very easy system to install.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 14, 2020
Hello Harley Guy! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the plug and play set up and the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com