Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Average customer rating
4.7
(1,269 Reviews)
Rating breakdown 1,269 reviews
5 Stars
972
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Customer Rating
5
Good product and easy set up.
on January 22, 2020
Posted by: MarkDavid 8
from Church Hill, Tn
Gender:Male
Length of ownership:1 month
I recieved the system as a christmas present and it was so easy to set up.
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 23, 2020
Thank you Mark and David for taking the time to review your Defender Phoenix wireless security system. We are very happy to hear you had an easy set up and are pleased with the system! Please reach out to our Customer Support Team via phone or e-mail should you require any assistance.
Written by a customer while visiting defender-usa.com
Customer Rating
5
on January 23, 2020
Posted by: Shelia
from Alton, Va
Gender:Female
Length of ownership:1 week
Bought this security camera system to replace my old one. The one I replaced was a Lorex. There's not a hole lot of break in's where I live but my house has been broken in to. The cameras make us feel safe and not worry when we leave the house. I'm very impressed with the Defender and the price was good to. The Defender has a very plain picture and I can see more of my property than I could on the Lorex. It was very easy to set up. When age stops my Defender from working I will definitely buy another Defender. Just wish it had instructions for the monitor.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 27, 2020
Hello Sheila, thanks for writing a review of the PhoenixM2. We are happy that you feel safer with this product. The instructions are available on our website, if you require assistance please contact our team by email or phone.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Security
on January 24, 2020
Posted by: Jerry1
from Texas
Gender:Male
Length of ownership:1 month
Saw this unit at a friend's house , I didn't know they even made anything like this for private use. I love this product it's easy to install and works great , no wonder there's no instructions. Great people to work with
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 27, 2020
Hi Jerry, thanks for writing a review. We are happy that you are enjoying your system. if you should require any assistance please contact our support team by phone or email.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Very good for elderly
on January 27, 2020
Posted by: Curt G
Length of ownership:1 month
I needed a system that had its own monitor and this was it. The setup was very simple and the price cant be beat. The only minor complaint is there is no way to tell what firmware is loaded and if it needs to be updated. Thanks!
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 27, 2020
Hello Charles,
Thank you for writing a review. We are happy that you found the system simple to use and we appreciate your feedback out the firmware. If you should require assistance please contact our support team by email or phone.
Martin R. | Defender Customer Experience Expert
Thank you for writing a review. We are happy that you found the system simple to use and we appreciate your feedback out the firmware. If you should require assistance please contact our support team by email or phone.
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
excellent system
on January 27, 2020
Posted by: Deborah
from Florida
Gender:Female
Length of ownership:1 month
Bought a second unit because we were so impressed with the first one.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 28, 2020
Hello Deborah, thanks for writing a review. We are happy that you are confident in the system that you bought a second unit.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Just what we were looking for.
on January 28, 2020
Posted by: Bonnie55
from Bronson, FL
Gender:Female
Length of ownership:1 week
We bought this system about a week ago and were pleasantly surprised at how easy the installation was and the quality of the camera images. The menu for settings is also very user friendly.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 30, 2020
Hello Bonnie, thank you for taking the time to write a review. We are happy that you found the installation easy and we hope that you continue to enjoy your PhoenixM2
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
great system
on January 29, 2020
Posted by: Rocket
from Orlando, FL
Gender:Male
Length of ownership:1 month
We got the new system, much better than the old one. great camera, color is great.
It showes item on the porch and in the yard. Just what (2) 80 year old people need.
It showes item on the porch and in the yard. Just what (2) 80 year old people need.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 30, 2020
Hello Elwood, Thank you for taking the time to write a review. We are happy that you are enjoying your PhoenixM2. if you should require support please contact us by phone or email.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
PERFECT LITTLE PACKAGE
on January 29, 2020
Posted by: REVBILL
from TAMPA,FL
Gender:Male
Length of ownership:1 week
I ORDERED THIS PRODUCT ON A MONDAY AND GOT IT THAT FRIDAY BY UPS. SO SIMPLE AND FAST TO INSTALL THAT I DID NOT EVEN NEED TO OPEN THE INSTRUCTION BOOKLET. INSTALLATION WAS LESS THAN 30 MIN. START TO FINISH. THE PICTURE IS CRYSTAL CLEAR & SUPER BRIGHT. THE INTERCOM IS SURPRISINGLY CRISP, AND I CAN HEAR PEOPLE ALMOST 75' FEET AWAY FROM THE CAMERA. I ONLY WISH I COULD HOOK UP TO A LARGER MONITOR. THE ONE PROVIDED IS PERFECT FOR 2 CAMERAS, BUT THE VIEW WITH 4 CAMERAS WILL BE WAY TOO SMALL ON A 7" SCREEN. MY NEXT DOOR NEIGHBOR ORDERED THE SAME ONE TODAY...
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 30, 2020
Hello Wiliam,
thank you for taking the time to write a review, we appreciate the feedback and are pleased that you are happy with the system.
Martin R. | Defender Customer Experience Expert
thank you for taking the time to write a review, we appreciate the feedback and are pleased that you are happy with the system.
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com