Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
on January 17, 2020
Posted by: Booda
from Johnston RI
Length of ownership:1 week
I bought this last week and am very pleased with it. A clear picture
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 18, 2020
Hello Stephen Fowler, and thank you for taking the time to review your Defender Phoenix wireless security system! We are so happy to hear you are pleased with the system and its clear picture. Please reach out to our Customer Support Team via phone or e-mail is you require any assistance, we would love to assist further!
Written by a customer while visiting defender-usa.com
Customer Rating
3
Easy to install
on January 17, 2020
Posted by: Tom1951
from Grant NE
Gender:Male
Length of ownership:1 week
I bought this a week ago and installed it in about 2 hours. I am satisfied with the daytime images, but the night time image is blurred. I am a little disappointed that the cameras don't have a wider angle of view. It says in the advertisement that it has a range of 150 feet from the camera to the monitor, but I would say that 50 feet is a stretch. We them mounted on our garage and they have to go through two walls and at first they were saying "out of range". After adjusting the antennae we were able to get them to work. We had some high winds and an icy mix since installation and the picture was good through it all. For the price, I think it will be a good purchase. We don't have to be constantly looking out a window to see behind our garage.
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 18, 2020
Hello there Tom, and thank you very much for taking the time to review your Defender Phoenix wireless security system! The optimal range for the system is 150 ft, clear line of sight, therefore having multiple walls between the 2 can cause signal issues. Please reach out to our Customer Support Team via phone or e-mail for further assistance! We would love to help you get the most out of your system!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy installation
on January 21, 2020
Posted by: David1970
from Hickory Flat, MS
Gender:Male
Length of ownership:1 month
Had system for 2 weeks and am impressed. Installation was simple and has good picture quality
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 23, 2020
Hello David and thank you very much for taking the time to review your Defender Phoenix wireless security system. We are pleased to hear you an easy installation and are happy with the picture quality. Please reach out to our Customer Support Team via phone or e-mail should you require any further assistance, as we are more than happy to help.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great
on January 21, 2020
Posted by: Codi
from Hull,Tx
Gender:Female
Length of ownership:1 month
Great picture quality day and night. Easy setup to monitor.
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 23, 2020
Thank you very much Codi for taking the time to review your Defender Phoenix wireless security system. We are pleased to hear you had an easy set up and the picture quality is great both day and night. Please reach out to our Customer Support Team via phone or e-mail should you require any assistance.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Security Camera system
on January 21, 2020
Posted by: Smiley23
from Brillion, WI
Gender:Female
Length of ownership:1 month
i bought this a couple weeks ago, love it. was very easy to set up. Looked on line for the videos to setup and playback recorded video. Very easy to do
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 23, 2020
Hello Lois, and thank you very much for taking the time to review your Defender Phoenix wireless security system. We are pleased to hear you had an easy set up and you found the videos we have in our Support Center useful. Please reach out to our Customer Support Team via phone or e-mail should you require any further assistance, as we are more than happy to help.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Very easy to install
on January 22, 2020
Posted by: Mayra
from Miami, FL
Gender:Female
Length of ownership:1 week
I was able to install and have the dvr and cameras work easily.
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 23, 2020
Hello there, Mayra Alvarado! Thank you very much for taking the time to review your Defender Phoenix wireless security system. We are pleased to hear you had an easy installation and are happy with the system. Please reach out to our Customer Support Team via phone or e-mail should you require any assistance.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Good product and easy set up.
on January 22, 2020
Posted by: MarkDavid 8
from Church Hill, Tn
Gender:Male
Length of ownership:1 month
I recieved the system as a christmas present and it was so easy to set up.
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 23, 2020
Thank you Mark and David for taking the time to review your Defender Phoenix wireless security system. We are very happy to hear you had an easy set up and are pleased with the system! Please reach out to our Customer Support Team via phone or e-mail should you require any assistance.
Written by a customer while visiting defender-usa.com
Customer Rating
5
on January 23, 2020
Posted by: Shelia
from Alton, Va
Gender:Female
Length of ownership:1 week
Bought this security camera system to replace my old one. The one I replaced was a Lorex. There's not a hole lot of break in's where I live but my house has been broken in to. The cameras make us feel safe and not worry when we leave the house. I'm very impressed with the Defender and the price was good to. The Defender has a very plain picture and I can see more of my property than I could on the Lorex. It was very easy to set up. When age stops my Defender from working I will definitely buy another Defender. Just wish it had instructions for the monitor.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 27, 2020
Hello Sheila, thanks for writing a review of the PhoenixM2. We are happy that you feel safer with this product. The instructions are available on our website, if you require assistance please contact our team by email or phone.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com