Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
1
No Printed Manual
on December 21, 2019
Posted by: Dougie
from Milford PA
Gender:Male
Length of ownership:1 month
Unable to set it up, It came with no printed manual. Called Defender and requested one. They said they would send me a printed manual 2 weeks ago. I never received it. Getting ready to return the unit. Very disappointed . Will never buy another security system from this company.
No, I would not recommend this to a friend.
Response from defender-usa.comBy CX, December 23, 2019
Hello Douglas, we apologize for the delay in getting the manual to you. We are not sure why it was not received. we have sent another copy of the manual out today. Again we apologize.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Very happy with system
on December 22, 2019
Posted by: Anonymous
from 107 Shadrsck st Shelbyville, TN 37169
Gender:Male
Length of ownership:1 week
Mail ordered system and received much earlier than expected. Was very easy to set up. I enjoy my new system. I just can’t get it to play back prior events,
Can you please help me with that part???
Can you please help me with that part???
Response from defender-usa.comBy CX, December 23, 2019
Hello James, thanks you for taking the time to write a review. If you need assistance please contact our support team by email or phone.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Defender Security System
on December 22, 2019
Posted by: Possum
from Illinois
Gender:Male
Length of ownership:1 week
Just received ours 12/21/19, very easy setup and got it all going within 2 hour's, the camera's paired as soon as they were connected and are nice, very clear, and the infrared at night is very good. very much worth the money. The monitor and all the function's are easy to understand even without the manual which we downloaded. All's good and satisfactory so far.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 23, 2019
Hello Gilbert, thanks for writing a review. We are happy that the system is meeting your expectations. Should you require any assistance please contact our support by phone or email.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
easy to use with excellent function
on December 22, 2019
Posted by: kbh143
from Rutland Ohio
Gender:Male
Length of ownership:1 week
Hello,
I installed this easily and its range from the farthest camera to the monitor is excellent.
The motion detection works excellent
The picture is excellent
The sound is excellent
Motion detection works well
The intercom works well
I will be adding 3 more cameras soon
I installed this easily and its range from the farthest camera to the monitor is excellent.
The motion detection works excellent
The picture is excellent
The sound is excellent
Motion detection works well
The intercom works well
I will be adding 3 more cameras soon
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, December 23, 2019
Hello Howard, and thank you for taking the time to review the Defender Phoenix wireless security system. We are happy to hear you are pleased with the sound and picture quality, as well as the motion detection and the range of the cameras. Please reach out to our Customer Support team via chat, e-mail or phone should you require any additional service.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Really easy to set up
on December 23, 2019
Posted by: Time2sew2000
from Pennsylvania
Gender:Male
Length of ownership:1 week
Really easy to set up, great sound and really good picture!
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 23, 2019
Thanks for the review Ray. We are happy that you are enjoying the PhoenixM2. If you should require support please contact us by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy to set up and use.
on December 23, 2019
Posted by: Yanal
from Seattle
Length of ownership:1 week
You don’t need a smart phone to view or operate. Easy to understand set up.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 23, 2019
Thanks for the review Yana! We are happy that you were able to set it up easily. If you should require support please contact us by email, phone or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
simple
on December 23, 2019
Posted by: anngwaddle
from keystone heights, fl
Gender:Female
Length of ownership:1 month
simple easy plug and play installation clear picture
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, December 24, 2019
Hello Ann Waddle. Thank you for taking he time to review your Defender Phoenix wireless security system! We are pleased to hear you are happy with the system. Please reach out to our Support Team via chat, e-mail or phone if you require any assistance.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Reliable
on December 24, 2019
Posted by: beerman
from Newwark Ohio
Gender:Male
Length of ownership:1 year or longer
I've had 2- 2camera, 1 monitor systems running for 5 years. I like them so well, I bought another 2 camera, 1 monitor system for myself and another 2 camera,1 monitor system for my Mom for Christmas
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 25, 2019
Thanks for being part of the Defender family, If you should need any support, please contact us by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com