Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
Easy Setup and Installation
on August 15, 2019
Posted by: Chase9
from Parkersburg, WV
Gender:Male
Length of ownership:1 month
Item shipped in a safe and secure well packed box. This was a concern to me because I have had items destroyed by very rough shipping and handling in the past. Fast and easy setuo and installation. I did have to download the 'Firmware Upgrade' from their website. It kept saying 'Out of Range' often enough that it was a huge nuisance. Camera was installed 60' away from the monitor on the outside corner of my house which has vinyl siding. The upgrade did help a lot but every now and then I still get the 'Out of Range'. Camera picture is excellent. Night vision is much better than expected. Overall a quality product.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 15, 2019
Hi Steve, thank you for taking the time to leave us a review. your feedback is greatly appreciated. Sorry about the range issues you've been having, feel free to reach out to us at prioritysupport@defender-usa.com and we will help you resolve this issue.
Written by a customer while visiting defender-usa.com
Customer Rating
5
The best cameras
on August 16, 2019
Posted by: Pearl7
from Georgia
Gender:Female
Length of ownership:1 month
I own four of these cameras. They are easy to set up and work right out of the box. You cant go wrong with these cameras. No need for wifi which to me was a great selling point. I do not want my videos to go to cloud. SD card is
So easy to use. The videos are sharp. Night vision is good. Happy I found these and will buy more for my barn.
So easy to use. The videos are sharp. Night vision is good. Happy I found these and will buy more for my barn.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 19, 2019
Hi Shirley, thank you for taking the time to leave a review and for being a loyal member of the Defender family. We hope to help you protect what matters most for years to come.
Written by a customer while visiting defender-usa.com
Customer Rating
5
DEFENDER PhoenixM2
on August 18, 2019
Posted by: Jbellykelly
from Erie, Pa.
Gender:Male
Length of ownership:1 week
Packaged well. Easy to Understand and Install. Camera and Monitor are Very Clear. Overall a Very Good Quality Product.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 19, 2019
Hi Kenneth, thank you for taking the time to leave a review. We are happy to see you are enjoying your system!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Easy setup
on August 19, 2019
Posted by: Janet682
from St. Louis MO
Gender:Female
Bought system with 2 cameras after my car was “egged” . However I feel like it probably needs the other 2 cameras to get a better view of the surroundings. Where are they available?
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 19, 2019
Hi Clark, thank you for your interest in Defender! You can add up to 4 cameras with the PhoenixM2, the model number for the camera is PhoenixM2C.
Written by a customer while visiting defender-usa.com
Customer Rating
5
works grate
on August 19, 2019
Posted by: Scooter55
from Waterloo Iowa
Gender:Male
Length of ownership:1 month
I bought it about a week ago and set the cameras in windows looking out just to try it out picture was grate during day didn't work so well at night ,reflected off glass, mounted cameras out side and it is awesome picture is clear and can see everything day and night wish I would have done this sooner and may be would have caught whoever broke into my car .
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 20, 2019
Hi Scott, thank you for taking the time to leave a review. We're sorry to hear about the incident but are honored you've that chosen Defender to help protect what you value most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy Installation
on August 20, 2019
Posted by: Gary68
from Scotts Valley, Ca.
Gender:Male
Length of ownership:1 month
I removed this product from the box, there was some simple assembly of the camera bases and plug it in. I plugged in the screen and it all worked. I have not in this day and age of electronics found a device that was easier to set up and use.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 21, 2019
Hi Gary, thank you for taking the time to leave us a review! Happy to see you enjoyed your setup experience!
Written by a customer while visiting defender-usa.com
Customer Rating
5
very easy to use
on August 22, 2019
Posted by: joen
from tampa,fl
Gender:Male
Length of ownership:1 month
best product ive bought in a long time................
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 23, 2019
Hey Steve, happy to hear your thoughts! Thank you for taking the time to let others know how great the Phoenix Wireless System is!!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Defender Phoenixm2
on August 22, 2019
Posted by: Hans
from Gilman , Illinois
Gender:Male
Length of ownership:1 week
Nice unit. Very easy set up and works very well. Thank You.
Response from defender-usa.comBy CrossP, Customer Experience, August 23, 2019
Hi Carl, thank you for the review. We are happy to hear you are having a great experience with Defender!
Written by a customer while visiting defender-usa.com