Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Average customer rating
4.7
(1,270 Reviews)
Rating breakdown 1,270 reviews
5 Stars
973
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,124 out of
1,168)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Customer Rating
5
Good Cameras for the Price
on December 2, 2017
Posted by: Lucy55
from Texas, United States
Gender:Female
Length of ownership:1 month
I bought these to use in my outbuilding. They work great! Clear picture on the monitor. Really easy to set up. I will probably buy another one or two.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Love it
on December 2, 2017
Posted by: Sgardne3
from Warsaw, ny
Gender:Female
Length of ownership:1 month
Was a little intimidated when I opened the Box because it looked like a whole lot of parts but after I unwrapped them I was able to put the 2 cameras together very easy. When I went to turn on the cameras and the monitor they come already paired which was fantastic ! I also really like this because you don't need the Internet to operate this .
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy to use features and great space saver
on December 1, 2017
Posted by: Franco
from Brandon, MB, Canada
Gender:Male
Length of ownership:1 week
Really love the product very easy to set up.took me 15 min.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy to set-up and navigate
on November 29, 2017
Posted by: Stumpy122
from Danville, IL, United States
Length of ownership:1 week
I received this system on Nov 28, 2017. Had it set up and running in lass that 1 hour. Only problem I had was getting a "out of range" screen every so often. Got a hard wired system also and had the monitor to this 1 sitting on top of the other box. After a while I moved it off the other monitor and had no other issues. with it. Must have been getting bleed over from the wired cameras.. Other than that I would recommend this system.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
easy to setup
on November 29, 2017
Posted by: mgahillbilly
from Warner Robins, GA, United States
Gender:Male
Length of ownership:1 week
bought this system and was easy to install. good quality video from camera I installed outside of garage ahttp://www.defender-usa.com/media/catalog/product/p/h/phoenixm2.2c-main-right_2.jpgnd good signal all thru the house.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Works great.
on November 28, 2017
Posted by: yooper45
from Mission Tx
Gender:Male
Length of ownership:1 week
Installation was a breeze. Nice system for the money.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Fantastic Support
on November 27, 2017
Posted by: Paul44
from Oxford, MA, United States
Gender:Male
Length of ownership:1 year or longer
As most people have stated, the set-up of the M2 is simple, great picture, and fantastic customer support. I have had my unit nearly a year and it was purchased to detect both neighbors and a stray cat that I was feeding in my shed. Twice I had a problem with the detection picking up the movement of the cats entering my shed. The first time it occurred, after many camera re-adjustments, it worked properly. A month ago, I had the same problem and no matter how many times I adjusted the camera it would not work. I contacted customer support, they first asked me to try a few different adjustments, which did not work. I once again contacted them and they sent me a firmware upgrade file to upgrade my system. This file allowed me to set the detection sensor for both day and night. This upgrade did the trick, now i have the sensitivity set on low and it detects with no problem. very glad I purchased this unit, and I cannot say enough for the great customer service.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great product and great service
on November 27, 2017
Posted by: Happy customer 1
from Nanaimo, BC, Canada
Gender:Male
Length of ownership:6 months
I bought this product for home and have been very happy with the product. I must say though I had one camera stop working after about 6 months but to my surprise I called defender customer service and spoke to Daniela and she was extremely kind and helpful. She got my return started immediately and I had no troubles during this whole process. I also spoke with Dawna at customer service she also was extremely kind and helpful. So customer service at Defender is A+ in my books. Also my return camera was a brand new camera not a refurbished on I was shocked to realize it was bran new. Thank you Defender customer service for your great and kind service.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com