Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
Very easy to setup and use
on July 26, 2019
Posted by: Fatboymatt2004
from Montice!!o.Iowa
Gender:Male
Length of ownership:1 month
I have now bought two systems and are very pleased with both. Very easy to setup and use and picture is very good. Replacing old Logitech system with these cameras. Well worth the money.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 26, 2019
Hi Matt! We're so happy to hear that you are loving your new system. Defender strives to bring everyone peace of mind by protecting what you value most!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great Support
on July 26, 2019
Posted by: Astrojett
from Ontario
Gender:Female
Length of ownership:6 months
The cameras worked well for the first few months then they kept having problems with the signals dropping. I tried everything suggested on the website for troubleshooting before contacting the company. They responded right away and gave me the same suggestions to try, but then they sent me a new card with the updated Firmware information (which I had tried to download with no success) and the cameras are now back up and running. All fixed within a week.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 26, 2019
Hi Julie, i apologize for your difficulties! I'm very happy to know we got you back up and running as soon as possible. We hope you are enjoying your PHOENIXM22C Wireless Security System!
Written by a customer while visiting defender-usa.com
Customer Rating
1
Phoenix security camera
on July 27, 2019
Posted by: Mikey 1
from St. Catharines Ontario Canada
Gender:Male
Length of ownership:1 year or longer
I bought this unit July 2018 and had it for one week and it malfunctioned I ordered a second camera and it malfunctioned after a week It is now July 2019 It has been turned off until July 1st/19 Reconnected unit and it failed to operate after 2 days I ordered unit through Amazon and don’t know how to replace under warranty
No, I would not recommend this to a friend.
Response from defender-usa.comBy Cross P, Customer Experience Team, July 29, 2019
Hi Ron, I'm very sorry to hear we've let you down! Please reach out to us hon our support page: https://www.defender-usa.com/support/ to discuss replacing your unit and your warranty.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent Night Vision
on August 1, 2019
Posted by: GuilfordManager
from Guilford, Maine
Gender:Male
Length of ownership:1 week
We have two complete systems on our municipal offices for greater security for the staff. The night vision in the vault area is excellent! - Town Manager of Guilford, Maine
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, August 1, 2019
Happy to hear we are helping protect your municipal offices and all the people who work there! Thank you for the review
Written by a customer while visiting defender-usa.com
Customer Rating
3
Easy to use and without Internet
on August 3, 2019
Posted by: weewee
from Tippecanoe IN
Length of ownership:6 months
I bought this in November but only started using it after coming home from Florida in April. Easy to set up. Love knowing when someone drives in our yard. HOWEVER the monitor keeps blinking off and on...sometimes just stays off until we replug it. Went thru all the steps re-pair the camera and monitor but still continues to give us interrupted screen play
Not sure if I would recommend it based on dependability
Not sure if I would recommend it based on dependability
Response from defender-usa.comBy CrossP, Customer Experience, August 6, 2019
Hi Marry, I am sorry to hear you're having these issues! please reach out to us at: https://www.defender-usa.com/support/. We will help you resolve these issues asap!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Truly a Plug & Play High Quality Compact Security
on August 4, 2019
Posted by: Tosky
from Thibodaux
Gender:Male
Length of ownership:1 week
Shopped around for a few months to replace an older Harbor Freight purchased 'inexpensive' 4 camera wired system; did not want to re-run wires, so looked into a few brands of wireless. PHOENIXM22C, purchased through Sam's Club, chosen mainly because return policy is great. I temporarily had the monitor plugged into a long extension cord where I could actually have the camera and monitor side by side while adjusting the camera tilt, etc. for the perfect coverage scan I was looking for. Really impressed for the money spent; a little more print information on the specifics would be a nice touch!
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 6, 2019
Hi James, thank you for your review. We're happy to hear you are enjoying your new wireless security system!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy installation
on August 9, 2019
Posted by: Deb30
from SC
Gender:Female
Length of ownership:1 week
Easy to set up, clear images . We like knowing when people come to the door.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 12, 2019
Hi Debbie, thank you for your review. Glad to see you are enjoying your Defender Wireless System
Written by a customer while visiting defender-usa.com
Customer Rating
5
By far the best system for older folks.
on August 11, 2019
Posted by: Anonymous
from Winnipeg, MB
Gender:Male
Length of ownership:1 week
I talked my 84 year old Auntie into going with this system as she would have trouble dealing with app controls on her iPad or a confusing DVR menu. It is easy to set up and install for her compared to wired systems and the controls on the monitor/recorder are very intuitive and easy for her to learn. The video quality is better than expected. Fantastic little system. I may get one myself!
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 12, 2019
Hi Terri, we're honored that you chose us to help protect your Auntie and what she values most!
Written by a customer while visiting defender-usa.com