Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
Easy setup.. Great picture.
on July 9, 2019
Posted by: Robertg420
from Ottawa, Ontario
Gender:Male
Length of ownership:1 week
Got this system today and it was setup in 10min. Great little system. Picture quality is high quality.
Has a 30 to 40 foot motion sensor range. Love the two way audio. Its a portable system that can be moved from room to room. Great product.
Has a 30 to 40 foot motion sensor range. Love the two way audio. Its a portable system that can be moved from room to room. Great product.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 10, 2019
Hi Robert, thank you for taking the time to review PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
4
works awesome for my housebound hubby
on July 10, 2019
Posted by: hannagranny11
from hanna,ab canada
Gender:Female
Length of ownership:1 month
I bought this in may 2019..just got it installed a couple weeks ago.it workd great for my housebound hubby he can see whose at door and coming in yard.
makes him feel safe when im not home
makes him feel safe when im not home
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 11, 2019
Hi Joan, thank you for taking the time to review PHOENIXM2 Single Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Just what I needed
on July 12, 2019
Posted by: NV8522
from Kennewick WA
Gender:Female
Length of ownership:1 week
Bought this for my father in law - it is exactly what he needed, clear night vision, speakers, alarms - love it all
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 15, 2019
Hi Narita, we're happy to hear that you and your father in law love the system! We hope to protect your family for years to come!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Easy SetUp
on July 12, 2019
Posted by: Bro68
from Chicago,IL
Gender:Male
Length of ownership:3 months
I brought this product in April and I had no technical problems with it. I can watch two camera views at once and even zoom in on recodings.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 15, 2019
Hi Simon, we're happy to hear youre enjoying your new Defender Wireless Security System! thank you for the review.
Written by a customer while visiting defender-usa.com
Customer Rating
5
simple to set up.
on July 14, 2019
Posted by: dickie
from San Diego ca.
Gender:Male
Length of ownership:1 week
I bought this unit at amazon & had it set up as I wanted it, switched it on & I immediately had a perfect picture. What more could one want?
Response from defender-usa.comBy Cross P, Customer Experience Team, July 15, 2019
Hey Richard, we're so happy to see that you had a great experience! Thank you so much for the review.
Written by a customer while visiting defender-usa.com
Customer Rating
2
Sd card reading
on July 15, 2019
Posted by: Unicorn
from Vancouver WA
Gender:Male
Length of ownership:1 month
I got the system a month ago. Everything are good for looking on the table until yesterday when I tried to watch the video from SD card. I can't. Something about CVL and MPG. It is so frustrating. Is there any one has the same problem. And how you do to make it worth when you can really see the video has been recorded. Thanks.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Cross P, Customer Experience Team, July 17, 2019
Hi Dee, I'm apologize for this inconvenience, please reach out to us here: https://www.defender-usa.com/support/ so that we can get you watching that footage asap!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Works great
on July 20, 2019
Posted by: took
from PA
Gender:Male
Length of ownership:1 week
Love it. The screen is clear, does everything it claims to do.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 22, 2019
Thank you for the review Thomas, we're happy you like your PHOENIXM22C Two Camera Digital Wireless Security System!
Written by a customer while visiting defender-usa.com
Customer Rating
5
PERFECT STANDALONE SECURITY CAMERA SYSTEM
on July 23, 2019
Posted by: ThomasP
from Washington
Gender:Male
Length of ownership:1 month
I have been using the Defender system for around 22 months and I am totally satisfied with the product. It functioned right out of the box - literally plug-and-play. It comes with 2 cameras, which is all I needed, but you can expand it with 2 more cameras purchased separately.
The unit and cameras have performed flawlessly. RECENTLY, I DECIDED TO ADD A SECOND SET OF CAMERAS AND PURCHASED ANOTHER DEFENDER W/2 CAMERAS. The additional cameras "paired" easily with the original Defender. I ordered the complete set as the original system is approaching the end of the extended warranty period - will use it as a backup system. We live in a semi-isolated area and trespassers have always been a concern. Since installing the Defender, we rest easy knowing that no one can approach the house day or night without an automatic camera alert and recording. We also enjoy watching the recordings of wild life that frequent our yard day and night.
I literally spent days researching all security camera offerings on Amazon and other online shopping vendors. Almost all of the offerings were for security cameras which relied on the CLOUD to store the recordings and a cell phone app to access them. Most also required a monthly service fee of one kind or another to get at your own recordings. The Defender is a totally self-contained system which appealed to me.
I checked into fake security cameras - no wiring needed - I recommend that no one go that route - pointless - crooks can tell the difference.
The Defender met all of my requirements: camera communicated via WIFI to a standalone mini computer - all the cameras need is a power source. I simply drilled a small hole through a wall and plugged in the power cord. The power cord has 2 sections so that you do not have to drill a hole as large as the wall plug. I use a simple appliance surge protector for each camera and the mini computer. The cameras are weather resistant - not water proof - they have not been affected by rain or snow as the roof eaves give partial protection - I added a simple aluminum shield to protect from rain and snow and high wind conditions and there have been no problems.
The cameras have both day and night infrared optics. The cameras have a motion sensor with a wider range than the camera so that it starts recording even before the moving target enters the camera range. The mini computer analyzes the pixels and will begin recording if there is enough pixel changes to activate a motion hit - you can control the sensitivity. On the highest sensitivity, it will pick up bushes moving in a light breeze. The sensitivity settings are camera specific. They pick up small animals moving in the yard and the images are clear and crisp.
The cameras also have a mic to pic up sound - so you can hear any conversation a trespasser may have. You also have an option to speak to someone outside via a speaker built into the camera.
It comes with a SD memory card that is totally adequate but I ordered an additional memory card in case I had to turn over one to the police for evidence. If you use the continuous recording option, you might want to consider getting a larger SD memory card. I review any recordings daily and delete them if they show nothing worth keeping. The SD card holds 8GB or 700 minutes.
The camera WIFI is good for 150 feet and was unaffected by walls, floors and ceilings. I was able to locate the mini computer anywhere in my 3 story with basement 5,000 sq ft house.
You can record based on motion detection, scheduled recording periods, constant recording (it overwrites oldest recordings automatically if the SD fills up - option), or on demand (press a REC button). You can control how long it will record from 15 seconds to 1 min for the motion detection recording. You can schedule each camera separately with selections by day (Monday), date (1-5th) and time ranges.
You can individually turn cameras on and off, adjust brightness and adjust resolution. You can monitor cameras individually, with split screen or by rotation. You also have a SLEEP mode which will turn on the display only if it goes into recording mode.
The recordings file screen appears as a calendar with days with recordings marked in blue - you can filter the calendar by all cameras or just one and search prior months. When you pick a day, all recordings for that day appear in a list for you to select and view and/or delete.
This system is extremely well designed with all the features anyone could want and they are easy to understand and use.
Another nice feature are the power cords. They have a generous length which makes it easy to position a camera high on a wall outside and still reach power outlets inside.
The unit is easy to setup and operate but does not include a detailed Owners Manual. However, they are easy to find on the internet - I downloaded a PDF from https://www.manualslib.com/manual/1139922/Defender-Phoenixm2.html
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 24, 2019
Hi Thomas, thank you so much for such a thorough and great review. We are so happy to hear that you loved your Defender system so much that you came back for more! We hope to protect what you value most for years to come!
Written by a customer while visiting defender-usa.com