Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Average customer rating
4.7
(1,269 Reviews)
Rating breakdown 1,269 reviews
5 Stars
972
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 2 Cameras - Black
Customer Rating
2
Out Of Range
on May 4, 2019
Posted by: djsstape
from Arizona
Gender:Male
Length of ownership:1 month
I purchased the PHOENIXM22C and am dissapointed with the picture as it is not in HD. Perhaps I overlooked this when I purchased. The picture is not very clear as it is a VGA picture. I had pictured a different brand and it is crystal clear. Further, the system goes out of range easily. This camera is set up no more than 50 feet from camera to monitor and continually goes out of range at frequent intervals. I wish there was some way to adjust this as the monitor is suppose to be in range.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
AWESOME Product!!!!
on May 5, 2019
Posted by: Electical Engineer
from Maurice, LA
Gender:Female
Length of ownership:3 months
Bought this camera system for my mom after my dad passed away since she now live alone. It works great, easy to maneuver around the main unit and the picture quality is amazing. It gives her and me peace of mind knowing that her home is now protected by such a great product. Thanks!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Easy set up
on May 8, 2019
Posted by: Lulu6
from San Diego
Gender:Female
Length of ownership:1 month
We just purchased this and already we feel safer. It was very easy to set up. The company is outstanding. We would purchase again.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, May 9, 2019
Hi Adam, thank you for taking the time to review your Defender PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
1
horrible customer service and follow-up/contact
on May 8, 2019
Posted by: SilW
from LOUISIANA
Gender:Female
Length of ownership:3 months
purchased product through another popular vendor(with extended warranty) to see if it would be a great system for the 9 commercial building & 2 apartment buildings I recently received via the will/final wishes of a loved one; units were working great & I was in the process of purchasing the larger units for all the buildings when I returned to initial install area & noticed 1 of the cameras hanging & down(there were a few days of unseasonal weather in the area, so could have been the problem) & the side screw that's connected to the base was broken & on the ground; trying to return & replace was a joke; web site continually crashed & when I did get a solid connection it only offered tech support through chat; chatted with Rep Susanne who promised she would email a link to solve all the issues & problems; the only email I received was the wording of our on-line "chat"; after I finally discovered a telephone # through research via the web, daily attempts(almost every hour) were made to contact & actually speak with someone with no success; finally EARLY one morning I spoke with a Rep Mike, who said he was the only Mike in the company(no Rep I.D.# for reference); he was short mannered & his tone was as if he could care less about any problems I encountered; he also, I'm hopeful, said he would contact me & resend the info with instructions regarding returns, I'm still waiting; so after I can't even remember how many attempts, I contacted the vendor I purchased the item through & within 10 minutes & while still on the telephone with them I received an email & all things were set in motion for me to return the defective system & receive compensation; the vendor I purchased it through expedited this within 15-20 minutes, I received a return postage paid label & full compensation & guess what DEFENDER it only took less than 20 minutes!!! will NEVER EVER EVER!! NEVER!!!!!!!!! purchase any products made or sold from DEFENDER company EVER!!!!!! as a matter of fact i purchased all of the systems I required for all buildings & my home from the same vendor who was so helpful, respectful & prompt but I purchased another company's systems.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Cross P, Customer Experience Team, May 9, 2019
Hi Silvia, it sounds like we let you down. We apologize if you felt in any way that we couldn’t help you. Our records show that we were waiting for your address, is it possible our emails went to your junk mail? Again, we’re so sorry for the confusion and if there is anything we can do please let us know!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Very good system for the money
on May 9, 2019
Posted by: Bruce52
from Nanaimo BC
Gender:Male
Length of ownership:1 month
Fairly easy set up and good clear images Would like to be able to connect to larger monitor
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Simple............
on May 13, 2019
Posted by: NWE Mike
from Great Falls Mt.
Gender:Male
Length of ownership:1 week
I have had an older model...……..Lasted 6 Years…………...gave up the ghost.
Just installed the PHOENIXM2 Easy & Simple.
Just installed the PHOENIXM2 Easy & Simple.
Response from defender-usa.comBy Cross P, Customer Experience Team, May 13, 2019
Hi Michael, thank you for taking the time to review the PHOENIXM2 Single Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! We’re also very happy that you are a returning customer! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
on May 18, 2019
Posted by: Dan 77777
from missouri
Gender:Male
Length of ownership:1 month
I bought this set up a month ago it is very easy to set up and i also put signs stating cameras in use at the driveway and a week later every home owners cars around me were burgularized but the thieves stayed off my property .
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, May 21, 2019
Hi Daniel, thank you for taking the time to review PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! We’re glad your property stayed safe, if you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Fantastic Customer Service
on May 18, 2019
Posted by: Bob54
from SLC, Utah
Gender:Female
Length of ownership:1 year or longer
I was almost at the end of my one-year warranty when just one of my cameras began to have a picture quality problem. After a short on-line chat with very efficient employees, I was immediately sent a return authorization in my e-mail. I was allowed to keep the mounted stand screwed onto my house. Within a week I received an entire replacement for one brand-new camera. I was able to mount it right back onto the original stand. It worked perfectly. The customer service team and the repair department worked together to quickly help me out. I am so grateful for the quick turn-around time. They are all the greatest. Defender lived up to their promises.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, May 21, 2019
Hi Janice, thank you for taking the time to review PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! We’re glad you had a great experience with our support team, if you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com