Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
Very good system for the money
on May 9, 2019
Posted by: Bruce52
from Nanaimo BC
Gender:Male
Length of ownership:1 month
Fairly easy set up and good clear images Would like to be able to connect to larger monitor
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Simple............
on May 13, 2019
Posted by: NWE Mike
from Great Falls Mt.
Gender:Male
Length of ownership:1 week
I have had an older model...……..Lasted 6 Years…………...gave up the ghost.
Just installed the PHOENIXM2 Easy & Simple.
Just installed the PHOENIXM2 Easy & Simple.
Response from defender-usa.comBy Cross P, Customer Experience Team, May 13, 2019
Hi Michael, thank you for taking the time to review the PHOENIXM2 Single Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! We’re also very happy that you are a returning customer! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
on May 18, 2019
Posted by: Dan 77777
from missouri
Gender:Male
Length of ownership:1 month
I bought this set up a month ago it is very easy to set up and i also put signs stating cameras in use at the driveway and a week later every home owners cars around me were burgularized but the thieves stayed off my property .
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, May 21, 2019
Hi Daniel, thank you for taking the time to review PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! We’re glad your property stayed safe, if you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Fantastic Customer Service
on May 18, 2019
Posted by: Bob54
from SLC, Utah
Gender:Female
Length of ownership:1 year or longer
I was almost at the end of my one-year warranty when just one of my cameras began to have a picture quality problem. After a short on-line chat with very efficient employees, I was immediately sent a return authorization in my e-mail. I was allowed to keep the mounted stand screwed onto my house. Within a week I received an entire replacement for one brand-new camera. I was able to mount it right back onto the original stand. It worked perfectly. The customer service team and the repair department worked together to quickly help me out. I am so grateful for the quick turn-around time. They are all the greatest. Defender lived up to their promises.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, May 21, 2019
Hi Janice, thank you for taking the time to review PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! We’re glad you had a great experience with our support team, if you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
on May 23, 2019
Posted by: Jenie
from Ga.
Gender:Female
Length of ownership:1 week
Great product...perfect for what we need. Gives us the security that we need.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, May 24, 2019
Hi Jennifer, thank you for taking the time to review PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Hassle free easy set up
on May 26, 2019
Posted by: Ang24
from Toronto
Gender:Female
Length of ownership:3 months
I bought this a few months ago and am pleased with how easy set up was overall a great product clear pictures and love the intercom easy to communicate without opening the door
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, May 27, 2019
Hi Angela, thank you for taking the time to review PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Easy to set up
on May 26, 2019
Posted by: BD1012
from Staten Island NY
Gender:Male
Length of ownership:1 week
Installed last week and working grat. Only problem is the monitor flops over when installed on a wall
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, May 27, 2019
Hi Blaise, thank you for taking the time to review PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent Product
on May 29, 2019
Posted by: Firejockey
from Ontario , Canada
Gender:Male
Length of ownership:1 week
This system is so quick and easy to use , l bought it for extra security and piece of mind while I'm away, there had been several home break-ins in the area. The picture and sound quality are amazing, l plan on buying 2 more cameras to add to the system.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, May 30, 2019
Hi Paul, thank you for taking the time to review PHOENIXM22C Single Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com