Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
GREAT PRODUCT
on March 7, 2019
Posted by: KATHLEEN
from NEW YORK
Gender:Male
Length of ownership:1 week
I RECEIVED THE DEFENDER PHOENIX M2 TODY. SET IT UP WAS EASY AND FAST.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
1
OUT OF RANGE PROBLEMS
on March 7, 2019
Posted by: chap44
from Massachusetts
Length of ownership:1 year or longer
I have looked at many of the reviews and it seems that the "Out of Range" problem still exists. I purchased my first unit two years ago and after several months I had the above mentioned problem. The customer service people were very nice but after returning two systems, and three replacements, the "Out of Range" issue was never solved.
For those of you that have been experiencing this issue without resolve, I recommend getting a COBRA system. I hated to spend the additional money on another system that might be no better than the Defender, or possibly be worse, but that was not the case.
The Defender and the Cobra work on the same channel so they are compatible, the Defender Camera works with the Cobra Monitor, and I have not had an "Out of Range" signal in the past 6 months.
There is one issue, the Cobra monitor will only record the Defender camera for 6 seconds, no matter what setting you have. When the Cobra camera is used, there is no issue.
If the "Out of Range" signal is an issue with anyone else, then you might consider the COBRA system.
For those of you that have been experiencing this issue without resolve, I recommend getting a COBRA system. I hated to spend the additional money on another system that might be no better than the Defender, or possibly be worse, but that was not the case.
The Defender and the Cobra work on the same channel so they are compatible, the Defender Camera works with the Cobra Monitor, and I have not had an "Out of Range" signal in the past 6 months.
There is one issue, the Cobra monitor will only record the Defender camera for 6 seconds, no matter what setting you have. When the Cobra camera is used, there is no issue.
If the "Out of Range" signal is an issue with anyone else, then you might consider the COBRA system.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Feel great
on March 7, 2019
Posted by: Micky
from Neosho mo
Gender:Female
Length of ownership:1 week
Feels great to know that my family and house is safe.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy set up.
on March 8, 2019
Posted by: Billy boy
from McCalla, Al
Gender:Male
Length of ownership:1 month
I did not believe it would be so easy to set up.
It was extreme easy to instal and worked also most instantly. Works much better than I thought it would.
It was extreme easy to instal and worked also most instantly. Works much better than I thought it would.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
So Easy
on March 13, 2019
Posted by: artist43055
from Newark, Ohio
Gender:Male
Length of ownership:1 week
When I received the I check everything out, then I installed it in less than 45 minutes and the quality of the picture was great. This unit gives me an image on my front door and back door, as well as my shop out side. As an old advertisement said, "So easy, even a Cave Man can do it"
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
SIMPLE SET UP AND USE FOR SEASONED CITIZENS
on March 20, 2019
Posted by: dpatriot
from Dyer, IN
Length of ownership:1 week
Love the simplicity! I set up the system in less than 5 minutes. The instructions were easy to understand. I called the Customer Service Dept. as there was a feature I did not have on my old similar system. MIKE is an awesome Defender employee; he helped me with my question, and I also reviewed with him how I set my system up to make sure all was good. MIKE represents your company well! In closing, I would highly recommend this system ... easy set up, great customer service, and price is in line with product capabilities.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy Stup
on March 21, 2019
Posted by: Morg
from De Leon Springs, Fla.
Gender:Male
Length of ownership:1 week
Works great, set both cameras up and they were already paired.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
on March 21, 2019
Posted by: ch ch
from chesterton
Gender:Male
Length of ownership:6 months
bought last year had some problems they fixed them,am buying two more they work, the picture is what you are looking for! I wish I would have had them one month sooner the guy would be in jail now,
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com