Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Average customer rating
4.7
(1,267 Reviews)
Rating breakdown 1,267 reviews
5 Stars
970
4 Stars
234
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,123 out of
1,167)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1” HD Monitor & 2 Cameras with 64 GB SD Card - Black
Customer Rating
5
defender phoenixm22c two camera security
on December 19, 2018
Posted by: Dixielee
from ny
Gender:Female
Length of ownership:1 week
very easy to set up cameras already paired and very clear picture nice for price
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
A SNAP TO SET UP
on December 19, 2018
Posted by: ABBYE
from AR.
Gender:Male
Length of ownership:1 week
PLUGGED IN CAMERA #1 RIGHT OUT OF BOX AND HAD PICTURE. NOTHING TO IT. (STILL HAVE NOT INSTALLED #2).
GREAT PICTURE AND RANGE TO CAMERA, (HAD A HARD TIME ADJUSTING CAMERA SO AS NOT TO PICK UP TRAFFIC 100 FT. AWAY).
CAMERA BRACKET NEEDS TO BE A LITTLE LONGER SO ANTENA DOES NOT HIT WALL.
GREAT PICTURE AND RANGE TO CAMERA, (HAD A HARD TIME ADJUSTING CAMERA SO AS NOT TO PICK UP TRAFFIC 100 FT. AWAY).
CAMERA BRACKET NEEDS TO BE A LITTLE LONGER SO ANTENA DOES NOT HIT WALL.
EXCELLENT PRODUCT AND NO PROBLEMS INSTALLING
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
1
OUT OF RANGE PROBLEMS
on December 19, 2018
Posted by: pchap44
from Massachusetts
Length of ownership:1 year or longer
Easy set-up, nice features, and the picture quality from the camera and monitor are very good. That said, there is still the problem like others have noted about the "Out of Range" message. You never know how long the system will communicate with each other, my first unit worked for 9 months, my second unit lasted only 2 months, I returned the system twice and still in a short time 2 weeks, before the old "Out of Range " message appeared.
I do not know why this problem cannot be fixed, after getting tired of returning the defective units, (at my expense) I thought I would give another system a try.
I purchased a Cobra 4 channel system, it came with a monitor and 2 cameras.One of the features I liked was the onscreen touch buttons, it still had the small toggle switch like the Defender.
The camera picture is not as good as the Defender cameras, and the detecting system on the camera is not as sensitive as the Defender, which is a problem for me because I use the system to detect stray cats that come into my shed. The Cobra system will not do this where the defender will. Sorry for all the info leading to where I'm going.
Since the Cobra works on 4 channel like the Defender system, I use the Defender camera and the Cobra Monitor. I have had this set-up for 4 months, and have had only 2 "Out of Range" me works ssages appear, but they reset themselves and the picture returns. My guess is that the Cobra Monitor simply receives a stronger signal that the Defender Monitor. Oh yes, I have 3 walls that the signal must pass through.
Bottom line: The Cobra cameras did not work for my application, cameras are not sensitive enough, but they should work fine for anyone wanting to detect a person or car entering your property, although the camera is not as clear as the Defender camera.
For me, purchasing the Cobra system is what it took to take care of my "Out of Range" issue, at least so far. I should have tried this before purchasing my second Defender system, which was nothing but trouble, and the problem was never rectified, even after returning the system two times.
I do not know why this problem cannot be fixed, after getting tired of returning the defective units, (at my expense) I thought I would give another system a try.
I purchased a Cobra 4 channel system, it came with a monitor and 2 cameras.One of the features I liked was the onscreen touch buttons, it still had the small toggle switch like the Defender.
The camera picture is not as good as the Defender cameras, and the detecting system on the camera is not as sensitive as the Defender, which is a problem for me because I use the system to detect stray cats that come into my shed. The Cobra system will not do this where the defender will. Sorry for all the info leading to where I'm going.
Since the Cobra works on 4 channel like the Defender system, I use the Defender camera and the Cobra Monitor. I have had this set-up for 4 months, and have had only 2 "Out of Range" me works ssages appear, but they reset themselves and the picture returns. My guess is that the Cobra Monitor simply receives a stronger signal that the Defender Monitor. Oh yes, I have 3 walls that the signal must pass through.
Bottom line: The Cobra cameras did not work for my application, cameras are not sensitive enough, but they should work fine for anyone wanting to detect a person or car entering your property, although the camera is not as clear as the Defender camera.
For me, purchasing the Cobra system is what it took to take care of my "Out of Range" issue, at least so far. I should have tried this before purchasing my second Defender system, which was nothing but trouble, and the problem was never rectified, even after returning the system two times.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great security system
on December 20, 2018
Posted by: Moonshine
from New York
Gender:Female
Length of ownership:1 month
I bought 2 system over 4 years ago and a third this summer. I purchased another
property and just purchased 2 more. This system is easy to use and reliable.
property and just purchased 2 more. This system is easy to use and reliable.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Picture Quality Excellent
on December 21, 2018
Posted by: Bob K
from SLC, Utah
Gender:Female
Length of ownership:1 week
After using this security system on one of my homes for over six months, I was so pleased I purchased another set for my other home. This is a quality product. Set-up was a snap even the first time and now that I know how many more bells and whistles are available in the programing and quick-set buttons, I have customized the system to meet all of my needs. What a great product and the price was affordable. Kudos to Defender.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Decent little cameras!
on December 22, 2018
Posted by: Rich G
from BC
Length of ownership:1 week
These are decent little cameras. Working great so far. Only things I would say is if this setup up was High Definition then they would be even better. Aside from the fact that HD is ultimately the direction everything is going. Come up with a an HD set and I would likely buy. Something else is Motion detection isn't the greatest, especially at night, although doesn't matter much for me as I have it on continuous run with a 128GB card, and I am going to get at least 14 days out of it. Not sure if future product has a possibility of larger memory, say 256GB, but that would be a bonus as well. One final thing is base/monitor/receiver could use a higher DB antenna. Nice little plug and play setup otherwise.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent Features
on December 23, 2018
Posted by: moe2009
from Marshall MO
Gender:Male
Length of ownership:1 week
I just got this product and I really like it. It was easy to set up and to put up. The picture on it was really clear and Im very satisfied with this product.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Much easier than expected
on December 25, 2018
Posted by: shyla1996
from Massachusetts
Gender:Male
Length of ownership:1 week
fully satisfied ... think i need one more camera ... came sith mem card witch i didnt expect
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com