Customer reviews from defender-usa.com
Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Security Camera with 64GB SD Card - White
Average customer rating
4.8
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
45
4 Stars
9
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
45 out of
45)
Customer Reviews for Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Security Camera with 64GB SD Card - White
Customer Rating
5
on April 21, 2023
Posted by: Doug L
from Ontario, Canada
Gender:Male
We have been using Defender for many years, including 2 generations of the Defender Phoenix cameras with DVR. We decided we wanted to view and be alerted when away from home, but didn't want to pay monthly subscriptions. So we ordered the Guard Pro 2K WiFi. I kinda knew the Wi-Fi signal would be iffy on the house exterior, and a pre-installation test proved that. (I'm thinking this is the case with many WiFi cameras installed on the exterior of a home).
So I bought a 50 foot Cat6 cable and ran it with the power cable and plugged it into our router.
So I bought a 50 foot Cat6 cable and ran it with the power cable and plugged it into our router.
A few days in, after us old folks figured out how to use the app, it seems to be working well. We get notifications to our phones and can view live or recorded footage while away. Hopefully we won't need to upgrade our cellular data plan.
For now, we still have our Defender Phoenix DVR system running in parallel, and will probably continue to use it as a window to our driveway and as backup security.
I still haven't installed the second camera, as I'm pretty sure I will need to install an ethernet cable to it as well. but I'll figure it out.
The camera mount is not as flexible on this model and there is only one axis adjustment (just 90 degrees) once mounted. So I would suggest installing only one mounting screw (to enable swivel) until aiming is correct. The Phoenix model mount has unlimited ball joint X-Y axis adjustment.
It seems I always need to sign into the app after another authorized user (my wife) has logged in. A bit of an inconvenience but maybe a good security safeguard?
....still learning.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 24, 2023
Hello Doug,
Thank you for being a loyal Defender customer. We are happy to hear that the app and camera is working well for you. Please note that we recommend you share access to your spouse, allowing her to create her own account, this will ensure that you stay logged in, and allow you both to log into the app at the same time. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Supervisor
Thank you for being a loyal Defender customer. We are happy to hear that the app and camera is working well for you. Please note that we recommend you share access to your spouse, allowing her to create her own account, this will ensure that you stay logged in, and allow you both to log into the app at the same time. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5
Defender guard pro
on April 27, 2023
Posted by: Philippe P
from Edmonton
Gender:Male
Very simple to set and use. My son was so impressed her bought them as well
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 28, 2023
Hello Philippe! Thank you for your 5-star review of the Guard security system. We are so glad to hear you and your son are happy with the Guard. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Posted by: Baldy
from Bains Corner, New Brunswick
Verified Purchase:Yes
Work great. Menus could be better. Setup is easy. Mounting screws are cheap and strip very easily.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, June 12, 2023
Hello Anonymous! Thank you for your 5-star review of the Guard Pro security system. We are so glad to hear you are happy with the Guard Pro. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard Pro. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Posted by: kevjur
from lloydminster,ab
Verified Purchase:Yes
We've had a Defender Guard camera in our front yard for 2 or 3 years, decided to go with DG again for the back yard. I installed this new one in, literally 15 minutes, 3 screws and run the wire to the outlet...super easy to pair to my existing DG app. I recommend these to all of my friends.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, June 30, 2023
Hello Anonymous! Thank you for taking the time to review the Guard security system. We are so glad to hear you are happy with the Guard. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great cameras but app needs an update.
on October 20, 2023
Posted by: Terry R
from Mid-Missouri
I love the cameras themselves, but the app only works on Android phones and tablets, and they haven't updated it since 2019. Sometimes the app will just close for no reason. I tried building a VM on my Windows 2010 laptop with various versions of Android, but the Defender app will not start up.
Please update the app to be more compatible.
Please update the app to be more compatible.
Written by a customer while visiting defender-usa.com
Customer Rating
5
on October 25, 2023
Posted by: David S
from Evansville, In.
I liked the first one so much i bought another one.
Written by a customer while visiting defender-usa.com
Posted by: Stockley
from Yukon canada
Verified Purchase:Yes
Great picture quality. Very happy except that it gives human detection alerts when it’s snowing.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Ontario Canada
Verified Purchase:Yes
Good value system and quality equipment. Easy to install and operate. Recommend.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com