Customer reviews from defender-usa.com
Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Security Camera with 64GB SD Card - White
Average customer rating
4.8
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
45
4 Stars
9
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
45 out of
45)
Customer Reviews for Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Security Camera with 64GB SD Card - White
Customer Rating
5
Has everything you didn't know you needed!
on January 5, 2022
Posted by: Kiran B
from Toronto, Canada
Gender:Female
I got this camera a few months ago and absolutely love it! I feel so much safer in my home. I really like that I can talk to someone outside my door through my phone. This is very helpful especially during Covid. When I recieve packages, I can tell the delivery drivers that I will pick up the package once the porch is clear.
The camera is really clear and the colour night vision is like no other. You can zoom in and also turn the siren and flashing lights on to alert others if you are in trouble.
I definitely recommend this product. I am so happy I have it and feel much safer.
The camera is really clear and the colour night vision is like no other. You can zoom in and also turn the siren and flashing lights on to alert others if you are in trouble.
I definitely recommend this product. I am so happy I have it and feel much safer.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 5, 2022
Hello Kiran, thank you for your five-star review. We are elated to hear that you feel safer in your home. Being able to talk to someone outside the door through your phone is a wonderful feature. Especially during Covid, when we are all receiving more packages than normal. being able to pick up the package once the porch is clear, and knowing that your items have arrived safe and sound is definitely a wonderful use of the camera. being able to use the siren and flashing lights as an alert is definitely a great way to utilize all of the features included with the Guard Pro! we are thrilled to hear that you love your purchase, and feel safer in your home. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Guard pro
on January 5, 2022
Posted by: Keith M
from Ontario
Gender:Male
I’ve had both the guard and the guard pro. I love the colour night vision, but the human detection is my favorite. It cuts down on all the false alerts that you get from other cameras. The two way audio is a great improvement also. I ended up buying more.
Response from defender-usa.comBy CX , January 5, 2022
Hello Keith, thank you for being such a loyal Defender customer. We're thrilled to hear that you have loved the improvements to our new Guard Pro. A colored night vision is a wonderful future, as it does take away the cloak of darkness and allow for the best possible picture. Human detection is by far my favorite feature as well, It is a great way to be able to monitor your property, without having to worry about alerts for motion from smaller objects. We are thrilled to hear that you ended up purchasing additional cameras. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Quality and Value
on January 5, 2022
Posted by: Brian O
from Hamilton, ON
Gender:Male
I was very pleased with the quality and value of this camera. It is well build and stands up to any weather conditions. I have one now set up at our trailer where I can monitor and view from the comfort of my home. I feel very secure with this system and can get notification if any activity.
I would recommend this to a friend!
Response from defender-usa.comBy Cx, January 6, 2022
Hello Brian,
We want to thank you for leaving this detailed review, we are elated to hear that you are happy with the quality and value of this camera. The camera is designed to stand up to weather conditions, so you never have to worry about it being outside year-round. We're happy to hear that you're able to monitor the trailer from the comfort of your home, and know that you'll get a notification if anything is near it. Thank you for choosing Defender to protect what matters most.
Best regards, Amanda M. | Defender Customer Experience Expert
We want to thank you for leaving this detailed review, we are elated to hear that you are happy with the quality and value of this camera. The camera is designed to stand up to weather conditions, so you never have to worry about it being outside year-round. We're happy to hear that you're able to monitor the trailer from the comfort of your home, and know that you'll get a notification if anything is near it. Thank you for choosing Defender to protect what matters most.
Best regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
The product is getting better!
on January 5, 2022
Posted by: Robert H
from 01376
Gender:Male
It still has issues in detecting rain, but the wifi & setup issues have been greatly improved over the last model.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello Robert,
Thank you for your review. Please reach out to our support team, as we would be happy to assist you in ensuring that you are getting the most out of your camera. The new Guard Pro Model does offer some additional features to allow you to minimize any false alerts. We're thrilled to hear that you found the setup was greatly improved from the last Model. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your review. Please reach out to our support team, as we would be happy to assist you in ensuring that you are getting the most out of your camera. The new Guard Pro Model does offer some additional features to allow you to minimize any false alerts. We're thrilled to hear that you found the setup was greatly improved from the last Model. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Guard Pro
on January 5, 2022
Posted by: KennnyP
from Houston Tx
Gender:Male
Have been loving the Guard Pro camera since I got it. I have recommended this camera to family and friends who have other Defender cameras.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello Kenny,
We're so thrilled to hear that you have been loving the Guard Pro since the first day you got it. Thank you for your five-star review! We're thrilled to hear that you are recommending the system to friends and family. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
We're so thrilled to hear that you have been loving the Guard Pro since the first day you got it. Thank you for your five-star review! We're thrilled to hear that you are recommending the system to friends and family. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Outstanding features!
on January 5, 2022
Posted by: Dennis C
from Memphis, TN
Gender:Male
I have been using Defender Guard cameras at my business for over a year and was lucky enough to get to try the Guard Pro camera as a beta tester. My original cameras worked well enough but the new ones are better by a lot. The picture quality on the Guard Pro camera is fantastic and the features in the new app are also much improved. The app handles the new hi-def Guard Pro cameras and also my original Guard cameras.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello Dennis,
We are thrilled to hear that you give the Guard Pro a five-star review. I'm so happy to hear that you're no longer having to get up in the middle of the night to drive to work to check the alarms. With the ability to check directly from the phone, you don't even have to leave your bed. We're thrilled to hear that you love the improvements with the Guard Pro, the new features, and the picture quality. Being able to view both your guard and Guard Pro on the same app is a great future, allowing you to utilize the old cameras and the new ones all in one convenient location.
Best regards,
Amanda M. | Defender Customer Experience Expert
We are thrilled to hear that you give the Guard Pro a five-star review. I'm so happy to hear that you're no longer having to get up in the middle of the night to drive to work to check the alarms. With the ability to check directly from the phone, you don't even have to leave your bed. We're thrilled to hear that you love the improvements with the Guard Pro, the new features, and the picture quality. Being able to view both your guard and Guard Pro on the same app is a great future, allowing you to utilize the old cameras and the new ones all in one convenient location.
Best regards,
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
CAM HAS ALREADY CAUGHT TRESPASSER ON OUR PROPERTY
on January 5, 2022
Posted by: Miked
from Placerville, California
Gender:Male
A couple of weeks ago a trespasser entered our property when we were not at home. We have videos of her car and close up of car license plates as well as clear videos of her entering our backyard and taking photos without our permission.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello, mike,
Thank you for your five-star review. We're so sorry to hear that someone was on your property, but we're thrilled to hear that you were able to catch them in the act with your Guard Pro! It's wonderful to know that you can keep an eye on your property when you're away from home. Thank you for choosing Defender to protect what matters most.
Hello Anonymous! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your five-star review. We're so sorry to hear that someone was on your property, but we're thrilled to hear that you were able to catch them in the act with your Guard Pro! It's wonderful to know that you can keep an eye on your property when you're away from home. Thank you for choosing Defender to protect what matters most.
Hello Anonymous! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Needed to keep eye on work shop
on January 6, 2022
Posted by: Larry M
from Hillsdale Mich
Gender:Male
I was a beta tester an this is still working great i like the spot light it is on my work shop that is 110 feet from my house. If i go out there at night the spot light comes on makes it easy to see. It does go on at night when the deer go by
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello Larry,
Thank you for being a Beta Tester and for this wonderful review. We are happy to hear you are able to keep an eye on your shop and the spotlight serves a dual purpose as a light for you at night. Thank you for choosing the fender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Support Expert
Thank you for being a Beta Tester and for this wonderful review. We are happy to hear you are able to keep an eye on your shop and the spotlight serves a dual purpose as a light for you at night. Thank you for choosing the fender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com