Customer reviews from defender-usa.com
Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 4 Metal Cameras & 1TB HDD - White
Average customer rating
4.7
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
53
4 Stars
27
3 Stars
0
2 Stars
0
1 Star
0
97%of customers recommend this product.
(
68 out of
70)
Customer Reviews for Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 4 Metal Cameras & 1TB HDD - White
Customer Rating
5
Top of the market
on April 3, 2022
Posted by: Krysti B
from Riverside CA
Gender:Female
This is my second set of defender cameras. My first set I got over 10 years ago and I was really pleased with them so I decided to upgrade and get the newest version. This 4K system is absolutely amazing. The quality of the photos, the video, and my favorite part of it all is the motion sensors that I get alerts for directly to my phone. I strongly recommend anyone in the market for a great security camera system defender is the one.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hi Krysti! Thank you for being a loyal Defender customer! We love that you are enjoying your 4K Sentinel Ultra HD Wired 8 Channel NVR Security System with 8 Cameras and the crisp 4K resolution with motion alerts to your phone! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Good system, needs some upgrades
on April 3, 2022
Posted by: DaveH
from South Carolina
Gender:Male
Have had the system for a month or so and has done a good job recording. It is supposed to have sound, but I have not been able to hear any on video playback (may have missed a setting tho) Perfect for my outbuildings.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hi Dave! We would love to help you get the most out of your 4K Sentinel Ultra HD Wired 4 Channel NVR Security System with 4 Cameras. Please make sure that sound has been enabled for each channel. We are always happy to help through live chat or email! Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great POE system
on April 3, 2022
Posted by: EvoM
from Niagara Falls
The Sentinel system is exactly what I have been looking for! We loved the easy set up with 1 cable for footage and power! We didn't have to worry about power adapters or power bars. The great 4k resolution with motion detection is awesome! I have 1 camera in the backyard to check what critters that may be running by after the winter thaw!
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hi EvoM! Thank you for your review! Please make sure to share any Defender moments on our site! We are always looking for candid views from our Defender community! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Quality Cameras, Quality Support, Questionable DVR
on August 31, 2022
Posted by: Public Name
from New York, NY
Verified Purchase:Yes
This is actually an upgrade for me so I think I would appreciate this more, but I definitely love the wired cameras better. The quality in video is also a noticeable improvement and now that I can monitor from the DVR and not from the app, it’s more streamlined and not put together clunky to get the outcome I wanted which I now have. The quality of the cameras is also an improvement. You can feel how robust these cameras are compared to the previous wife ones I had. I did have one that had an issue with water intrusion which distorted the image, BUT I can tell this was a one off situation because these really are better in quality. So much that even with water inside the camera, distorting the image, it never shorted out and it still ran, so that also makes me think this is a one off situation. Also, Defender was quick and professional about making sure I got a replacement camera with ZERO headache. Lastly, the DVR seems a little flimsy and the software running on it is also very rough, but it’s in perfect working order. My only concern is “Time”. How will this DVR hold up by this time two years from now? Overall though, I think this is a great deal for the price point and would certainly recommend as a legacy customer.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, September 1, 2022
Hello,
Thank you for your review. We are happy to hear that you love the cameras construction and picture quality. I am sorry to hear that there was an issue with one of your cameras, I am glad our team was able to quickly resolve the issue. We are confident that the DVR will hold up for you and look forward to your feedback. Thank you for being a long-term customer. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for your review. We are happy to hear that you love the cameras construction and picture quality. I am sorry to hear that there was an issue with one of your cameras, I am glad our team was able to quickly resolve the issue. We are confident that the DVR will hold up for you and look forward to your feedback. Thank you for being a long-term customer. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Annie C
from Treasure Coast, FL.
Gender:Female
Verified Purchase:Yes
Good system. Easy to install. We enjoy the wide view. Can see a lot more than expected. Only issue is that we get alerts that they are picking up human body but when you look, it's nothing. We tried turning sensitivity down but it didn't help. So we get a lot of notifications for nothing. And it's the same spot over and over. Maybe it's a ghost? Lol otherwise we are happy with it all.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, October 10, 2022
Hello Annie, Thank you for your review. Please note that human detection significantly reduces false alarms that can be triggered by insects, rain, swaying trees, passing vehicles, or animals. Please note some false alerts may occur as the algorithm is designed to reduce these but will not eliminate them completely. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Aaron
from Vancouver
Gender:Male
Verified Purchase:Yes
After a lot of research I chose to install the Defender Sentinal system.
I was excited to buy from a Canadian company.
This system checked all my boxes including non of the gimmicky features like flashing lights and sirens.
Overall quality seems to be what it should be for the price.
Installation is only as difficult if you want it.
Set up was relatively simple.
Picture quality is great in daytime and acceptable at night using the IR feature.
The layout of the NVR systems OS could be refined but overall it works.
Improvments in the app would be beneficial but again it does its job.
I installed this system about a month ago and would definitely buy again.
I was excited to buy from a Canadian company.
This system checked all my boxes including non of the gimmicky features like flashing lights and sirens.
Overall quality seems to be what it should be for the price.
Installation is only as difficult if you want it.
Set up was relatively simple.
Picture quality is great in daytime and acceptable at night using the IR feature.
The layout of the NVR systems OS could be refined but overall it works.
Improvments in the app would be beneficial but again it does its job.
I installed this system about a month ago and would definitely buy again.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 4, 2022
Hello Aaron,
Thank you for your view. We are happy to hear that the system meets your need and you are pleased with your purchase. Thank you for your feedback. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for your view. We are happy to hear that the system meets your need and you are pleased with your purchase. Thank you for your feedback. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Miguel
from Minneapolis, MN
Gender:Male
Verified Purchase:Yes
The camera install was the hardest part for me. So far the system works great. I like all the features it has and have just started to connect it to the internet.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 7, 2022
Hello Miguel, Thank you for your review. We are happy to hear the system is working great and you like the features. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Brian m
from Bradenton florida
Gender:Male
Verified Purchase:Yes
Great camera system for home use good quality and sturdy cameras
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 9, 2022
Hello Brian! Thank you for taking the time to review the 4K Sentinel security system. We are so glad to hear you are happy with the system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com