Customer reviews from whirlpool.com
Whirlpool - 1.1 Cu. Ft. Over the Range Microwave with Sensor Cooking and 1800-Watts Cooking Power - Black Stainless Steel
Average customer rating
4
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
23
4 Stars
10
3 Stars
2
2 Stars
2
1 Star
5
67%of customers recommend this product.
(
12 out of
18)
Customer Reviews for Whirlpool - 1.1 Cu. Ft. Over the Range Microwave with Sensor Cooking and 1800-Watts Cooking Power - Black Stainless Steel
Customer Rating
4
Sleek design but the owners manual is lacking
on September 8, 2025
Posted by: epop
I like the low profile design but pushing the button to open the door seems like it will ultimately fail. There is a "release" under the microwave to pull the door open but no mention in the owner manual. I wonder if manually opening the door will harm the door latch.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy.
on September 3, 2025
Posted by: Bobby
from Mi
Will not connect to wi fi. Wish I had never bought this. Going to see dealer next week. They don't even supply an owners mqnual
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 4, 2025
Hello, thank you for your review. We sincerely apologize for the concerns with connecting your Washer and Dryer and would like to look into this further for you. Please feel free to reach out to us directly at 1-866-333-4591, Mon–Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Avoid
on August 25, 2025
Posted by: MDH1
WOW - the owners manual ONLY has directions for installation - NO user manual. In initial setup, set clock for 12 hr format. Changed, on it's own, to 24 hr format. Online for 1/2 hour so far and unable to find directions to change clock settings.
Whirlpool's website only has installation manual.
Whirlpool's website only has installation manual.
Response from whirlpool.comBy Branded Team, Consumer Care, August 25, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 781894.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on August 22, 2025
Posted by: Cin47
[This review was collected as part of a promotion.] I love the vent and lights that there are so many options for speed and intensity. And then tone letting you know your food is finished. Also there are many options for heating foods up and cooking.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
So far so good
on July 27, 2025
Posted by: hpdka
[This review was collected as part of a promotion.] so far so good. only have had it a week. Something to be said for having all controls right outside on the front like most microwaves instead of on the inside when you open the door.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 22, 2025
Posted by: Evie
[This review was collected as part of a promotion.] After using the microwave the time display is very faint & difficult to see, it doesn’t stay bright.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Lots of Features But Needs Control Manual Included
on July 20, 2025
Posted by: Pepper
from Lynn Haven, Florida
[This review was collected as part of a promotion.] I have had this for about a month and used it a lot. When it was first installed there was a "rattle" on the right side. The installer said it was most likely a fan and notified a technician who came within a few weeks and installed it. Problem solved. The microwave does not come with a user manual that explained the use of controls, so I couldn't figure out how to change the power level and stop the turntable. I chatting with them and was provided a reference to it. When I asked why it wasn't included with the microwave, I was told it was to save paper. Not sure it really saved paper since I needed to print it out. There are a variety of foods you can select from that the microwave will make the settings. I haven't tried all of them, but the ones I've tried work well with the exception of the one for baked potatoes which doesn't provide nearly enough time. In general, with few exceptions, I have very pleased with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Need to rethink design
on July 13, 2025
Posted by: Mims
[This review was collected as part of a promotion.] Have had 2 weeks and can’t figure out how to cook at 50% power. Also, control pad is on door making the door extra wide, have to step back to get out of way when opening or closing. Control panel needs to be on unit to make door less wide.
Response from whirlpool.comBy Branded Team, Consumer Care, July 14, 2025
Hello,
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 751554.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 751554.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com