Customer reviews from whirlpool.com
Whirlpool - 1.1 Cu. Ft. Over the Range Microwave with Sensor Cooking and 1800-Watts Cooking Power - Stainless Steel
Average customer rating
4
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
22
4 Stars
10
3 Stars
2
2 Stars
2
1 Star
5
65%of customers recommend this product.
(
11 out of
17)
Customer Reviews for Whirlpool - 1.1 Cu. Ft. Over the Range Microwave with Sensor Cooking and 1800-Watts Cooking Power - Stainless Steel
Customer Rating
2
Microwave is awesome, keyboard is overkill.
on June 21, 2026
Posted by: RJr1957
[This review was collected as part of a promotion.] Let me start by saying that all of our appliances are Whirlpool by choice. But the most aggravating thing about this microwave is the keyboard. First, non-haptic. The slight delay after hitting a button without feedback makes you hit it again, then have to start over. The menu, while feature rich, is almost too much for simple things like reheating. To choose Reheat/Manual mode takes button after button, arrows back and forth, and a warning mid-way to use a microwave safe dish. Should you just want to heat up a cup of coffee, you go directly to the amount of time from the stand-by (Home) mode. If not warm enough, you now have to hit “Menu” to add more time. When working at 100%, why not just return to the stand-by (Home) mode?
The other issue we went into knowingly when purchasing and is more of a suggestion. In our rather small kitchen, the right side of the stove is against the wall. There is not a lot of room between the front of the stove and the refrigerator. With the keyboard part of the door, you really need to back-up against the fridge to get the door fully open. A shorter door without the keyboard would help, an option to switch which side the door opens from would be ideal. Other than these things, still love Whirlpool.
The other issue we went into knowingly when purchasing and is more of a suggestion. In our rather small kitchen, the right side of the stove is against the wall. There is not a lot of room between the front of the stove and the refrigerator. With the keyboard part of the door, you really need to back-up against the fridge to get the door fully open. A shorter door without the keyboard would help, an option to switch which side the door opens from would be ideal. Other than these things, still love Whirlpool.
I would recommend this to a friend!
Response from whirlpool.comBy Branded Team, Consumer Care, June 24, 2026
Thank you for your review. We regret to hear that your Microwave design is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 979019.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 979019.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
