Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Low Profile Over-the-Range Smart Microwave with Sensor Cooking and Dual Fan Ventilation - Stainless Steel Fingerprint Resistant
Average customer rating
4.3
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
26
4 Stars
10
3 Stars
2
2 Stars
2
1 Star
2
81%of customers recommend this product.
(
13 out of
16)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Low Profile Over-the-Range Smart Microwave with Sensor Cooking and Dual Fan Ventilation - Stainless Steel Fingerprint Resistant
Customer Rating
4
Nice features
on March 13, 2026
Posted by: Refridge
from Grand Rapids MI
[This review was collected as part of a promotion.] Happy with purchase. Control board very sensitive, wish we could control touch sensitivity. Example when closing the door I touch the fan or light control without meaning to. Other than having to adjust to that the microwave is good.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Frustration Central
on June 14, 2026
Posted by: jjandlj
I'm not sure how Kitchen Aid actually released this on the public. The controls are atrocious. The delay between button push and acknowledgement is probably the worst I've ever experienced in my life, and I've tested developmental versions of human/machine interfaces for decades. A truly hateful interface. The lag leads to pushing the buttons again, and then getting a double push. You end up in a loop of frustration and sorrow just trying to get the ventilation or light adjusted. KA did push a software update that helped a little, but I'd say this is still in beta test mode. On the bright side, it is really expensive for what you get /s.
The ventilation works well and the microwave itself does a good job of evenly heating food.
If you do buy this thing think of it as an investment in improving your patience. Better yet, pick a different microwave and use your morning commute to improve your patience.
Response from kitchenaid.comBy Social Team, Consumer Care, June 16, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave design is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #976607.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #976607.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com