Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Low Profile Over-the-Range Smart Microwave with Sensor Cooking and Dual Fan Ventilation - Stainless Steel Fingerprint Resistant
Average customer rating
4.1
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
28
4 Stars
13
3 Stars
4
2 Stars
3
1 Star
4
76%of customers recommend this product.
(
16 out of
21)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Low Profile Over-the-Range Smart Microwave with Sensor Cooking and Dual Fan Ventilation - Stainless Steel Fingerprint Resistant
Customer Rating
4
Excellent Vent, Basic Microwave
on October 27, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Ventilation is 5 star. I can sear without smoking up the house. Makes more rolling noise that I would like when microwaving something but works fine. Touch buttons is the reason for not getting 5 stars. While it does work better than most touch appliances. I just hate the lag of touch. Why can't we just go back to knobs or buttons. It has lots of good microwaving features that take way to long to get to. What would be nice is presets for microwave times or something. The alexa voice control works well once I figured out the commands it wanted. Surprisingly, it is more helpful and used more often than you would think. Especially since you have to go through every light or fan option to turn them off and deal with the lag of the touch buttons. It's easier to just tell alexa to turn off the vent hood light or the fan. All in all, I expected better from a brand like KitchenAid, but hey it's the only vent hood/ microwave in the market with this kind of suction, so I guess they achieved what I really cared about and did that part well.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Strong microwave, sluggish controls
on October 26, 2026
Posted by: John in Kansas
[This review was collected as part of a promotion.] The microwave works well, installed easily, and has a strong vent. We vented via approx 12' of 6" pipe and it works great. Our one complaint is that the controls have a delay. When hitting the '30 second' button for example nothing happens for a second or two before the microwave starts. It was a little annoying at first, but we've gotten used to it. Another minor thing is that when you grip the door with your fingers to open, your thumb tends to hit the fan or light button. Overall a good performing unit.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Unresponsive/slow
on October 16, 2026
Posted by: FridgeLover1978
[This review was collected as part of a promotion.] The controls are unresponsive. The processor seems to somehow be underpowered which is never an experience I have had with a microwave.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, October 19, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your KitchenAid® Microwave and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25312981, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25312981, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor usab ility
on October 15, 2026
Posted by: Love2Cook:)
[This review was collected as part of a promotion.] The buttons, or should I say printed action keys on a flat screen are very hard to get to work. I have to try multiple times. It is extremely frustrating. So far, the power seems good in both the microwave and the fan. The specific buttons which are challenging are for the light and the fan.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, October 16, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25308854, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25308854, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Strong Thumbs Needed
on October 15, 2026
Posted by: Meme78
[This review was collected as part of a promotion.] The digital buttons on this microwave are SO hard to push -- you have to push hard about 3 times to get them to work. I would rather have the old-fashioned kind of buttons
Written by a customer while visiting kitchenaid.com
Customer Rating
3
TOUCH DELAY
on September 18, 2026
Posted by: MG26
[This review was collected as part of a promotion.] The controls have a lag to them from the time you touch, until it acknowledges the touch, and then finally starts. I also do not like the sound of the "beep" it makes when you touch the controls and when it finishes cooking. My older full-size KitchenAid microwave was very pleasant. This one not so much.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Would NOT recommend
on September 15, 2026
Posted by: MKKM
Has not worked since day one. Repair tech has been out 4 times and still not fixed. Would highly NOT recommend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 16, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your new KitchenAid® Microwave not working and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24968390, and a restatement of your issue. .
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24968390, and a restatement of your issue. .
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Surprisingly good ventilation. Little compromise.
on July 23, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Cooks well and the ventilation is actually better than I was expecting. The control panel is well laid out, and the display gives a lot of detail. The add 30 seconds shortcut on the start button is my favorite feature I usually just press it a couple times as needed for most cooks. Install was straightforward as well.
Written by a customer while visiting kitchenaid.com