Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Low Profile Over-the-Range Smart Microwave with Sensor Cooking and Dual Fan Ventilation - Stainless Steel Fingerprint Resistant
Average customer rating
4.3
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
24
4 Stars
10
3 Stars
3
2 Stars
2
1 Star
1
79%of customers recommend this product.
(
11 out of
14)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Low Profile Over-the-Range Smart Microwave with Sensor Cooking and Dual Fan Ventilation - Stainless Steel Fingerprint Resistant
Customer Rating
5
on September 13, 2025
Posted by: Wesl
[This review was collected as part of a promotion.] Works good as expected. Added features as 3 level lighting plus warm/cool adjustments are nice. Programming and connecting to Wi-Fi can be confusing. One negative, being a low profile model with a lower inside height, the rotating dish needs to be flush to avoid hitting food and drink containers when entering the munit
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on October 4, 2025
Posted by: Terri9999999
[This review was collected as part of a promotion.] Not sure I am impressed so far, made popcorn this afternoon and it only popped 1/2 the bad.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Compact microwave
on October 21, 2025
Posted by: Terri737
[This review was collected as part of a promotion.] I find it hard to operate especially setting the time,, I wish they a microwave with a larger had a little linterior. Maybe average size, medium and this one. Otherwise it serves its purpose. I did try to pop a bag of popcorn and over half of the kernels didn’t pop. I wish I had just purchased a counter top model. Lesson learned!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek addition to our kitchen
on November 4, 2025
Posted by: karenfm
from Massachusetts
[This review was collected as part of a promotion.] We bought this to replace an older microwave and are thrilled with the quality! We really like the slim and sleek design. Not having a handle to open the door was a nice feature, allowing for easier cleaning. Happily, now our kitchen is full of Kitchenaid appliances!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Low profile microwave
on November 11, 2025
Posted by: Pkathyb
from Pittsburgh
[This review was collected as part of a promotion.] I’ve had it a couple of months and am loving it. Great features
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Powerful fan, fussy buttons
on January 2, 2026
Posted by: JustJen1967
from NY
[This review was collected as part of a promotion.] I love this microwave but it’s annoying buttons and sudden fan activation takes off two stars but I think it’s a great microwave otherwise . The overall look and cooking with melt, defrost etc features are excellent . It can be gentle or strong when you need it.
The setup for cooking is on a learning curve, you just have to learn to overcome this machines quirks . I close the door hard sometime the fan will blast on.. the overhead light for the stove will come on with the slightest accidental touch or firm door shut. It would be nice if there was a knob or dial option , the push buttons pad area are very specific to work- if your finger is not touching the right area it won’t work
The setup for cooking is on a learning curve, you just have to learn to overcome this machines quirks . I close the door hard sometime the fan will blast on.. the overhead light for the stove will come on with the slightest accidental touch or firm door shut. It would be nice if there was a knob or dial option , the push buttons pad area are very specific to work- if your finger is not touching the right area it won’t work
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Remote Light on and offf, defrost mode, Bacon mode
on January 6, 2026
Posted by: Dblboc
from Texas, Texas
[This review was collected as part of a promotion.] So far we are happy with the microwave. Appreciate the sleek daign and glass touch screen. The lighter color interior allows the interior light to be brighter which helps when cleaning. All the functionality you'll ever need is right at your fingertips!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Good ventilation, slow and awkward controls
on March 1, 2026
Posted by: Tom..
from San Diego
[This review was collected as part of a promotion.] I bought this for the 600cfm ventilation, and that works well. The microwave controls are slow and awkward, and you end up repeatedly pushing a lot of buttons. The Alexa/Google Home integration isn't working, and KitchenAid customer support says its waiting on an update.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 2, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 929031.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 929031.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com