Customer reviews from cuisinart.com
Cuisinart - Automatic Grind and Brew 12 Cup Coffeemaker - Black/Stainless Steel
Average customer rating
4.2
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
460
4 Stars
196
3 Stars
103
2 Stars
41
1 Star
37
82%of customers recommend this product.
(
482 out of
589)
Customer Reviews for Cuisinart - Automatic Grind and Brew 12 Cup Coffeemaker - Black/Stainless Steel
Posted by: Nope, one star
Verified Purchase:Yes
Not a good buy, Broken on arrival where the button to open the coffee basket is, Grinder continues to grind without beans for over a minute, Leaks where the part that connects where coffee drips from to the coffee carafe which then leaks all over the counter, Gave it one star because the coffee does stay hot, Return to where I purchased from and will not be replacing this with another Cusinart.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Jennifer 1948
from Los Angeles
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The custom service is great , but I’m disappointed about the product. I bought this coffee machine because it’s from cuisinart. The noise is so loud when it is grinding the coffee beans. I’m embarrassed when I was making coffee for my friends. I wish I can return it for a better machine.
Response from cuisinart.comBy cuisinart, July 7, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319540. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319540. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
1
Horrible carafe - it spills easily
on August 8, 2025
Posted by: Hice
Gender:Female
The carafe is AWFUL! You have to pour REALLY slowly or else the coffee drips down the front of the carafe. I've been going through 1-2 paper towels just to get a cup of coffee from this thing, because I don't have time for that. What a waste. I wish I could keep the hot plate off and use a thermal carafe, or at least that the spout was made so that it poured nicely.
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, August 11, 2025
Hello-
We are so sorry to hear your carafe is leaking. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900345706. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear your carafe is leaking. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900345706. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Lisa coffee drinker
Gender:Female
Verified Purchase:Yes
I wish you still made the 12 cup grind and brew with a thermal carafe
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Mike6782
Verified Purchase:Yes
Good overall but Downside is the bean hopper only holds one pot worth, so you have to fill it up every time.
Written by a customer while visiting cuisinart.com
Posted by: Brandiva1977
from Wyandotte, MI
Gender:Female
Verified Purchase:Yes
Make sure you have the mesh basket. Also make sure you rinse the grinder parts out daily! It’s so so awesome!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Moondog
from Circle Pines, MN
Gender:Male
Verified Purchase:Yes
It's easy to program and use. Love the big water reservoir, my wife never overfills it.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Weaverb2
from Ringgold, Ga
Gender:Male
Verified Purchase:Yes
We really wanted a coffee maker that grind the beans fresh every morning and make coffee via an automatic setting. We love waking up to the smell of freshly made coffee...
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com