Customer reviews from cuisinart.com
Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Average customer rating
4
(592 Reviews)
Rating breakdown 592 reviews
5 Stars
287
4 Stars
159
3 Stars
55
2 Stars
38
1 Star
53
78%of customers recommend this product.
(
350 out of
449)
Customer Reviews for Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Customer Rating
1
Horrible company. don’t believe the warranty.
on May 26, 2026
Posted by: terrii
Product given to me as a gift. Filter basket broke. When I called Cuisinart I was told machine under warranty but they don’t have part I need. Without receipt, they can’t do anything for me. It was a gift and I don’t have a receipt. I WILL NEVER BUY ANOTHER PRODUCT FROM THEM!!! Why have warranty if you discontinue parts.
Response from cuisinart.comBy Cuisinart, May 26, 2026
Thank you for sharing your feedback on the Coffee Center Grind & Brew Plus—we appreciate the opportunity to clarify our warranty process. Our products include a limited 3-year warranty, and in most cases, a proof of purchase is not required as the serial number determines eligibility; if the serial indicates the unit is outside of warranty, proof of purchase may then be requested for further review. While we understand it can be disappointing if a unit is out of warranty, we do offer a wide selection of coffeemakers available at Cuisinart.com. For additional assistance, please contact our Consumer Assistance Center at 1-800-726-0190. Thank you again for your feedback, as it helps us improve future models.
Written by a customer while visiting cuisinart.com
Posted by: IBTR
Gender:Female
Verified Purchase:Yes
The fact that you can brew and grind and do a single cup is perfect for my use.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Mike and Becky in Aiken S
Gender:Male
Verified Purchase:Yes
We have had two Hamilton Beach FlexBrew products and liked them very much. We switched to the Cuisinart Coffee Center Grind and Brew Plus for two reasons. GRINDER ... my wife likes to grind her own beans about half the time and we wanted a unit with a grinder built in. Your grinder works fine, BUT I was surprised to learn I had to remove it and dry it off even when we were not grinding beans. It gets steamed up and both pieces of the grinder have to be dried out. PLASTICS ... we worried that the plastic "guts" of the HB FlexBrew was reported to create microplastics and mix them in the water. Yours was rated free of that concern, or so my wife reported from her online research. Overall this is an attractive and easy to maintain unit which brews good coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
I had the older Cuisinart with the burr grinder but it died along with my warranty. It was good but I really like this one. It's easier to clean and the coffee seems to taste better. Great upgrade!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
3
Broken part needs replaced
on June 5, 2026
Posted by: Megster74
Gender:Female
I love this machine. However, the grinder lid broke and I cannot find the correct replacement part. All of the ones I have found online are not configured correctly for this machine. Please help!!
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, June 8, 2026
We’re glad to hear you’re enjoying the machine overall, though we’re sorry to hear about the issue with the grinder lid and the difficulty finding the correct replacement part. We do have replacement parts available; however, some may be temporarily out of stock, so we recommend checking back for availability updates. Thank you for sharing your feedback, as it helps us improve future models and offerings.
Written by a customer while visiting cuisinart.com
Posted by: Babs01
Gender:Female
Verified Purchase:Yes
This coffee maker is so great! I love the fresh ground coffee! It is a bit to clean but not so complicated that it’s bad.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Jack Sellers
Gender:Male
Verified Purchase:Yes
Excellent product, had to have another one. Works great and never disappoints.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: BFelbs
Gender:Female
Verified Purchase:Yes
We own 2 of this particular coffee makers. One for our home and one for a rental unit. Everyone likes having choices and this coffee maker delivers. My spouse likes to make a pot early in the morning. I’m not an early morning person and by the time I get around to drinking my first cup- I can make a fresh single pod. We occasionally use the grind and brew when we want something different or special, which is also an added bonus! Clean up is not difficult at all.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com