Customer reviews from cuisinart.com
Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Average customer rating
4
(563 Reviews)
Rating breakdown 563 reviews
5 Stars
272
4 Stars
153
3 Stars
52
2 Stars
35
1 Star
51
77%of customers recommend this product.
(
330 out of
426)
Customer Reviews for Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Posted by: Asmithuyiyuu
Gender:Female
Verified Purchase:Yes
Good product. Like the two brew options plus grind option. Can set a timer too. Sometimes certain pods explode, cuisinart recommended keurig and green mountain pods only to prevent that. Basket for carafe doesn’t require a liner which is nice. Pod water side holds enough for about three cups.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: KSColorado
Gender:Female
Verified Purchase:Yes
Cleaning the grinder after each use was disappointing
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Pod Stopped Working in less than a month.
on December 14, 2025
Posted by: NanaTB
I got my unit as a Christmas present last year. We were in the process of building a new home, so I never even opened it until last month so it is still pretty new. The Pod dispenser has suddenly stopped working. Note: I am the only coffee drinker so just one pod a day. It lights up and allows me to select the size but it shuts off before the process even starts. It shouldn't be dirty, but I cleaned it anyway. The only advice (including the instruction manual) is to reset the unit by unplugging it. Tried that too. No luck and yes it has water. I requested this as a gift so I would be able to make fresh brewed coffee when I have company, but that is only occasionally. I use the pod daily!!!
Response from cuisinart.comBy Cuisinart, December 16, 2025
Hi, thank you for sharing your feedback on your Cuisinart coffee maker. Since your unit is covered by a three-year warranty, we encourage you to contact the Cuisinart customer service team at 1-800-726-0190 and reference ticket 8900460973 for assistance and possible replacement. When calling, please have your unit information ready so they can best assist you.
Written by a customer while visiting cuisinart.com
Posted by: Judy Demien
Gender:Female
Verified Purchase:Yes
Very nice dual coffee maker. Love the choice of a Pod single serve or a Pot of coffee.
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, December 16, 2025
Hi, thank you for sharing your feedback. We truly appreciate your comments and want you to know that they are taken seriously, as Cuisinart is committed to continuously improving the quality and experience of our products. Your insights help us deliver the best possible performance and enjoyment for our customers.
Written by a customer while visiting cuisinart.com
Customer Rating
2
Not great
on December 22, 2025
Posted by: Brando65
Gender:Female
Wouldnt do this again. Small reservoir for the Kcups. No backlight on the led panel which would help in the low light hours. Ive had two issues with the tops of kcups fully puncturing with coffee grinds and water pouring all over my countertop. This was not a cheap coffee maker, it should perform as advertised. Not a typical Cuisinart.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 29, 2025
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you experienced, including the reservoir capacity, display visibility, and the issues with K-Cup® puncturing that led to spills—this is certainly not the experience we aim to deliver. Your comments are valuable and are reviewed by our product team to help guide future improvements, and if you believe your unit may not be operating as intended, our Consumer Service team is available at 1-800-726-0190 to provide assistance.
Written by a customer while visiting cuisinart.com
Posted by: Big Gary
Verified Purchase:Yes
It's the best of both worlds! Want a pot brewed to get going in the morning? You got it! Just want a cup for after dinner? You got that too!
Written by a customer while visiting cuisinart.com
Posted by: chunkymonky
Verified Purchase:Yes
I love that this coffee center can do both pods and grind beans for my specialty coffees
Written by a customer while visiting cuisinart.com
Customer Rating
2
Grinder
on December 29, 2025
Posted by: Jjmarket
Gender:Female
I purchased this coffee pot in May of 2025. This is our 3rd purchase. We have been happy with this style for years.
The grinder on this model quit working. Usually the grinder serves as an alarm clock. This morning it didn't grind.
The grinder on this model quit working. Usually the grinder serves as an alarm clock. This morning it didn't grind.
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, December 29, 2025
We appreciate you taking the time to share your feedback. All customer input is carefully reviewed and shared with our product team to guide ongoing improvements. Please remember that Cuisinart products come with a 3-year warranty, and our Customer Care team is available at 1-800-726-0190 for any questions or assistance.
Written by a customer while visiting cuisinart.com