Customer reviews from cuisinart.com
Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Average customer rating
4
(577 Reviews)
Rating breakdown 577 reviews
5 Stars
279
4 Stars
156
3 Stars
53
2 Stars
37
1 Star
52
78%of customers recommend this product.
(
339 out of
436)
Customer Reviews for Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Posted by: Psi2
from Jacksonville, Florida
Gender:Female
Verified Purchase:Yes
The service department is very responsive and easy to navigate.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Stark
Verified Purchase:Yes
This is as a replacement coffeemaker. My original purchase was a year ago. Very happy with the coffee by product but the machine itself is all plastic and a little flimsy. That’s what happened to mine a little piece broke off the top lid and to use the machine I had to use a heavy jar of pasta sauce to keep it closed.
Written by a customer while visiting cuisinart.com
Posted by: MikeD1
Verified Purchase:Yes
[This review was collected as part of a promotion.] Exact features I was looking for a great price. Built in grinder is solid and not too loud. K-cup part is easy to use. Grinder and basket easy to remove but they a bit of a pain to wash.
Written by a customer while visiting cuisinart.com
Posted by: User 27
from North Carolina
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] A bit of a pain to clean and put water into the pod side. But makes good coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: 1042
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have used the new coffee maker every day since we received it. It works great. Wish the grinder wasn’t as loud but it’s about as loud as a regular grinder.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
1
Problem with brewer
on May 19, 2025
Posted by: JoannaB
I bought this product and it has failed after a year. Got it replaced and it failed again after a year. I would not recommend this product because of the problem with the brewer the pod has never failed.I feel that there is definitely a problem with this coffee maker. Unfortunately we do not return the product for inspection.
Response from cuisinart.comBy cuisinart, July 7, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319845. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319845. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
1
Poor Quality
on May 29, 2025
Posted by: PH58
Gender:Male
Purchased unit in late December. Noticed leaking from Keurig dispenser. Two weeks ago, the unit stopped working. I’ve been unable to contact mfg even thought warrantee was provided online. Phone number connects to Sugar Hill records…..?
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, July 7, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319339. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319339. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: DWSB
from Santa Barbara, CA
Gender:Male
Verified Purchase:Yes
Sadly, my machine has already broken. I purchased it early in December and it started faltering (not brewing the coffee) about 2 weeks ago. Attempted to clean it and also researched some "trouble shooting," but to no avail. Very frustrating.
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, July 7, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319271. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319271. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com