Customer reviews from cuisinart.com
Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Average customer rating
4
(598 Reviews)
Rating breakdown 598 reviews
5 Stars
291
4 Stars
160
3 Stars
56
2 Stars
38
1 Star
53
78%of customers recommend this product.
(
353 out of
453)
Customer Reviews for Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Posted by: HelBry
Gender:Female
Verified Purchase:Yes
This coffee pot brews much hotter and the brewed coffee is much smoother than our previous Cuisinart. Also, we were happy to discover our insulated carafe from the other machine could also be used with this one.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Waste
Gender:Male
Verified Purchase:Yes
So So, worked great until parts broke. No replacements
Written by a customer while visiting cuisinart.com
Customer Rating
1
Don’t waste your money!!!
on February 15, 2026
Posted by: Sunshine☀️
Gender:Female
Do not waste your money. I HATE this coffee pot. It is slow to brew (and yes I’ve cleaned it multiple times with vinegar and coffee pot cleaner) and often doesn’t brew an entire pot. I have to set it for over an hour before I actually plan on drinking coffee in hopes I’ll have a full pot. And this is my 2nd one. I contacted cuisinart and they already replaced it once. I have used this brand for the past 35 years. But this one ? I want to destroy it with a baseball bat like they do the fax machine in the movie Office Space.
Response from cuisinart.comBy Cuisinart, February 17, 2026
We’re truly sorry to hear about your experience, especially given your 35 years of loyalty to Cuisinart, and we appreciate you taking the time to share this feedback. We’re happy that we were able to assist with a replacement and want to ensure it performs as expected—slow brewing or incomplete pots can sometimes be caused by internal buildup, improper carafe positioning, or a need for a thorough descaling cycle beyond standard vinegar cleaning. Our team would be happy to walk through additional troubleshooting steps with you to get the best performance from your unit. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference your replacement ticket#.
Written by a customer while visiting cuisinart.com
Posted by: Doc Rob
Gender:Male
Verified Purchase:Yes
Great product! Fresh grind and is the way to go! Really like the side pod attachment for a single cup!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
4
Grinder issue
on February 13, 2026
Posted by: Anonymous
Gender:Male
Love this coffee maker. My only complaint is when you clean it, the garage light blinks constantly until you put the grinder back in.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Funkerpoke
Gender:Male
Verified Purchase:Yes
Works great so far. Have not tried the grinder yet due to trying to use up my coffee grinds
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
An upgrade for those Fresh‑Brew coffee lovers
on February 8, 2026
Posted by: mmlenert
Gender:Female
Verified Purchase:Yes
An upgrade for those who prefer Fresh‑Brew at home
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
Overrated
on February 7, 2026
Posted by: Yvette c
Gender:Female
I like this coffee maker in theory but it is ridiculous....the single cup side spills coffee everywhere no matter what type of pod I use. And the coffee grinds get caked in the grinder and don't fully dump into the basket.
No, I would not recommend this to a friend.
(click to see the video)
Response from cuisinart.comBy Cuisinart, February 5, 2026
Thank you for your feedback—we’re sorry to hear about the issues you’ve experienced and appreciate you bringing them to our attention. Spilling on the single-cup side can sometimes occur if the cup size selected does not match the pod or if the drip tray and pods need to be completely punctured, while grounds caking in the grinder may improve with regular cleaning and ensuring the grind chute is clear before brewing. Our Consumer Assistance representatives can help troubleshoot these concerns or assist with return options, and our website offers a variety of coffee makers that may better meet your needs. Please contact our Consumer Assistance Center at 1-800-726-0190. Ticket #8900516244 .
Written by a customer while visiting cuisinart.com