Customer reviews from cuisinart.com
Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Average customer rating
4
(598 Reviews)
Rating breakdown 598 reviews
5 Stars
291
4 Stars
160
3 Stars
56
2 Stars
38
1 Star
53
78%of customers recommend this product.
(
353 out of
453)
Customer Reviews for Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Customer Rating
3
Works great until it does not.
on April 27, 2026
Posted by: Brad and mak
Gender:Male
This coffee pot worked great until it did not. We have had this pot for about 2 years. Turn the pot on it will grind the beans then nothing. WIll not percolate the water and warming pad will not heat up. For the cost of this machine it should last longer.
Response from cuisinart.comBy Cuisinart, April 27, 2026
We’re sorry to hear about your experience with the Coffee Center Grind & Brew Plus and understand how disappointing this is, especially given the investment and prior performance. In some cases, issues like this can be related to mineral buildup, or the brew basket and lid not being fully seated, and a thorough cleaning and descaling may help restore operation. Our Consumer Assistance Center can help troubleshoot and review available options—please call 1-800-726-0190 and reference Ticket 8900632048. Thank you for sharing your feedback, as it helps us identify opportunities for improvement in future models.
Written by a customer while visiting cuisinart.com
Posted by: LauraO
Gender:Female
Verified Purchase:Yes
Pretty easy to work. Likes, grinds coffee beans all at once, grind, brew & bell charm when ready. Yes, I will recommend to everyone.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Pat D71
Gender:Male
Verified Purchase:Yes
This is a great machine. The best parts of it is that the Keurig side puts out a hot cup of coffee (so many pod machines put out tepid coffee). This thing has been a trusty sidekick for a few years. The grinder works great, though we rarely use it...we just prefer to grind our own.
Of HUGE importance. Our unit did die in a little under two years (about the 22 month mark), but Cuisinart's warranty is awesome...it was 3 years, and the process was super simple (so many companies act like I'm a criminal when trying to exercise the warranty THEY offer for the broken stuff). I've had this experience with them with other products as well. Cuisinart has my brand loyalty for good products and good service.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: FireFrank
Gender:Male
Verified Purchase:Yes
I purchased the Grind and Brew Plus and after getting it home I followed the instructions to begin the use of the coffee center. I found using it the first time the beans were ground very nicely and the coffee was hot when the brew was completed. It was also nice that the device allowed me to pour a cup while it was still brewing and did not keep dripping while I was pouring a cup. This was very important to me as I didn't want to wait to get my first cup. I would recommend this device highly.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Balogna
Gender:Male
Verified Purchase:Yes
I have to clean the bean grinder after each use or it gets gummed up and won’t work 😡
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, March 30, 2026
Thank you for sharing your experience with the Coffee Center Grind & Brew Plus, and we’re sorry to hear about the grinder becoming clogged after use. Oily or dark‑roast beans can contribute to buildup, so we recommend using dry, non‑oily beans and periodically wiping out the grinder chamber after brewing to help maintain smooth operation. Our Consumer Assistance Center is available at 1-800-726-0190 for additional troubleshooting and support—please reference Ticket #8900576120 when you call. Thank you for your feedback, as it helps us improve the design and performance of future models.
Written by a customer while visiting cuisinart.com
Posted by: Dennis G
Gender:Male
Verified Purchase:Yes
I splurged hoping to dodge all the headaches of a keurig. So far so good, we like the brewing options including single serve with the sold separately granules pod. I dont understand why they wouldnt include that though. I havent used yhe grinder yet but notice that chamber gets moisture buildup. It seems like that module should be removable until needed, but no,it needs to be installed to view anything.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: DD Mukwonago
Gender:Female
Verified Purchase:Yes
Can brew fresh beans for an awesome pot of coffee and or do a pod for a quick cup.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
Rust stains
on March 2, 2026
Posted by: Hahne
Gender:Female
I like this coffee marker and generally purchase Cuisinart products due to quality. I am disappointed with this machine recently. The hot plate is leaving rust stains on my countertop. I can’t leave anything under it, for safety reasons with the heat it produces, to save my counters.
Response from cuisinart.comBy Cuisinart, March 4, 2026
Thank you for your continued loyalty to Cuisinart—we truly appreciate your trust in our quality. We’re sorry to hear about the issue with the hot plate and understand your concern about protecting your countertops. In some cases, moisture trapped beneath the unit can contribute to surface discoloration, so we recommend ensuring the base and countertop are completely dry and placing the coffee maker on a heat-safe, non-slip mat designed for small appliances. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900551150 so we can further troubleshoot and assist you.
Written by a customer while visiting cuisinart.com