We’re glad to hear you’re enjoying the machine overall, though we’re sorry to hear about the issue with the grinder lid and the difficulty finding the correct replacement part. We do have replacement parts available; however, some may be temporarily out of stock, so we recommend checking back for availability updates. Thank you for sharing your feedback, as it helps us improve future models and offerings.

Thank you for sharing your feedback on the Coffee Center Grind & Brew Plus—we appreciate the opportunity to clarify our warranty process. Our products include a limited 3-year warranty, and in most cases, a proof of purchase is not required as the serial number determines eligibility; if the serial indicates the unit is outside of warranty, proof of purchase may then be requested for further review. While we understand it can be disappointing if a unit is out of warranty, we do offer a wide selection of coffeemakers available at Cuisinart.com. For additional assistance, please contact our Consumer Assistance Center at 1-800-726-0190. Thank you again for your feedback, as it helps us improve future models.