Customer reviews from cuisinart.com
Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Average customer rating
4
(577 Reviews)
Rating breakdown 577 reviews
5 Stars
279
4 Stars
156
3 Stars
53
2 Stars
37
1 Star
52
78%of customers recommend this product.
(
339 out of
436)
Customer Reviews for Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Posted by: D Dooley
Gender:Female
Verified Purchase:Yes
This pot is great, love using whole beans. Coffee tastes great!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Karey M
Gender:Female
Verified Purchase:Yes
Purchased this for Christmas and am returning today for a new one. Already is having issues but will try 1 more
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, January 16, 2026
Thank you for sharing your experience and for giving the product another try. We understand how frustrating it can be to have issues right out of the box, especially with a new holiday gift. We appreciate your patience and hope your replacement works perfectly. If you have any questions or need assistance, our Consumer Service team is available at 1‑800‑726‑0190.
Written by a customer while visiting cuisinart.com
Posted by: Bombgirl1
Gender:Female
Verified Purchase:Yes
I have had several coffee pots and this is the best for sure. Love the grinder, does a great job grinding all the beans. Love having the option to leave the heat plate on for up to 4 hours. I have nothing bad to say about this product. Also very easy to clean
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
Overrated
on February 7, 2026
Posted by: Yvette c
Gender:Female
I like this coffee maker in theory but it is ridiculous....the single cup side spills coffee everywhere no matter what type of pod I use. And the coffee grinds get caked in the grinder and don't fully dump into the basket.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 5, 2026
Thank you for your feedback—we’re sorry to hear about the issues you’ve experienced and appreciate you bringing them to our attention. Spilling on the single-cup side can sometimes occur if the cup size selected does not match the pod or if the drip tray and pods need to be completely punctured, while grounds caking in the grinder may improve with regular cleaning and ensuring the grind chute is clear before brewing. Our Consumer Assistance representatives can help troubleshoot these concerns or assist with return options, and our website offers a variety of coffee makers that may better meet your needs. Please contact our Consumer Assistance Center at 1-800-726-0190. Ticket #8900516244 .
Written by a customer while visiting cuisinart.com
Customer Rating
1
Wait to Buy This Machine - needs improvements
on January 11, 2024
Posted by: Anonymous
from Detroit, MI
Gender:Male
Verified Purchase:Yes
I have owned Cuisinart coffee makers for the last 25 years - most recently The Grind and Brew. The Coffee Center has a great addition of a single-brew pod system which we love! But wait there’s a HUGE problem… the grinder went from a Burr grinder with a hopper to hold multiple days beans - to a miniature spice grinder that gets so hot it makes a muddy mess every time. It also can only hold enough beans for one pot. I also think the heat from the grinding process changes the flavor of the beans. Please plan on cleaning the grinding mechanism every use, if not the whole thing can clog and then you don’t get a full batch of grounds for your next pot. This feels like a huge step down from the original Grind and Brew we so loved. I hope Cuisinart can rethink this design and give customers who want a fresh grind with each brew the features they are looking for in a machine.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: AmyLM
from Boise, ID
Gender:Female
Verified Purchase:Yes
Wish I'd bought another model. I do not like the placement of the coffee grinder in regards to where it runs water. The spot where it grinds coffee is always wet and disgusting. It is a nightmare to clean. And not sure if this happens with other models but if you let water sit in the reservoir for very long it leaks out of the bottom
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: KMB2
from Florida
Gender:Female
Verified Purchase:Yes
This grind and brew is a horrible design and I just found my receipt to return. The moisture in the grinder makes it unusable. The review of 4+ is very misleading as it is a big mess and I would not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Chall
from Campbell, Ca
Gender:Female
Verified Purchase:Yes
This coffee maker is horrible. The only thing it did do was make brown water.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com