Customer reviews from cuisinart.com
Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Average customer rating
4
(598 Reviews)
Rating breakdown 598 reviews
5 Stars
291
4 Stars
160
3 Stars
56
2 Stars
38
1 Star
53
78%of customers recommend this product.
(
353 out of
453)
Customer Reviews for Cuisinart - Coffee Center Grind & Brew Plus 12-Cup Coffee Maker with Carafe and Single Serve Brewer - Black Stainless Steel
Posted by: BCrev
Verified Purchase:Yes
Have had two of these coffee makers and both crapped out after a year.
Response from cuisinart.comBy cuisinart, July 3, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900317692. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900317692. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: KGurciul;lo
from Los Angeles, CA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like it. It is super loud but stranger is how long is grinds, even for four cups. It sounds as if it's a running overloaded aggressive motor! The other con is the cleanup - everyday I have to clean out the grinds AND where the beans grind and the coffee pot. The pro is you can have ground, beans and a one cup!!
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Roechamboe
from St Louis, Mo
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s hard to find a decent grind and brew coffee maker that doesn’t break the bank. This one works great and you still have the option to brew a single cup if you’ve got it set to brew using the timer.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
1
Poorly designed. Cheaply made. Sadly purchased.
on June 11, 2025
Posted by: gmac2000
Save yourself time, money, and aggravation...pour water on your countertop, then head on out to Starbucks for your coffee.
First, what's good about this thing...nothing.
What's not good?...every thing. It leaks. A lot. The grinder is LOUD. Makes sitting above the wing on the window seat at takeoff a soothing experience by comparison. The carafe may hold 12 cups, but the grinder only holds enough beans for maybe 6. Same with the grounds basket...it's tiny. The water tank for the carafe is not removable and is at the back of the machine and very narrow, so you have to pull it away from the counter to add water. The water tank for the pod, besides also being at the back, has no water level indicator so who knows how much is in there. Worst of all, the coffee is mediocre at best. I read other 1-star reviews before buying. Shoulda listened. My bad.
First, what's good about this thing...nothing.
What's not good?...every thing. It leaks. A lot. The grinder is LOUD. Makes sitting above the wing on the window seat at takeoff a soothing experience by comparison. The carafe may hold 12 cups, but the grinder only holds enough beans for maybe 6. Same with the grounds basket...it's tiny. The water tank for the carafe is not removable and is at the back of the machine and very narrow, so you have to pull it away from the counter to add water. The water tank for the pod, besides also being at the back, has no water level indicator so who knows how much is in there. Worst of all, the coffee is mediocre at best. I read other 1-star reviews before buying. Shoulda listened. My bad.
Response from cuisinart.comBy Cuisinart, July 7, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart item. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Posted by: Jjmarket
from Fowler CO
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love our coffee maker. Waking to the sound of grinding coffee Beans is grrrreat.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: DWSB
from Santa Barbara, CA
Gender:Male
Verified Purchase:Yes
Sadly, my machine has already broken. I purchased it early in December and it started faltering (not brewing the coffee) about 2 weeks ago. Attempted to clean it and also researched some "trouble shooting," but to no avail. Very frustrating.
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, July 7, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319271. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319271. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
1
Poor Quality
on May 29, 2025
Posted by: PH58
Gender:Male
Purchased unit in late December. Noticed leaking from Keurig dispenser. Two weeks ago, the unit stopped working. I’ve been unable to contact mfg even thought warrantee was provided online. Phone number connects to Sugar Hill records…..?
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, July 7, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319339. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319339. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
1
Problem with brewer
on May 19, 2025
Posted by: JoannaB
I bought this product and it has failed after a year. Got it replaced and it failed again after a year. I would not recommend this product because of the problem with the brewer the pod has never failed.I feel that there is definitely a problem with this coffee maker. Unfortunately we do not return the product for inspection.
Response from cuisinart.comBy cuisinart, July 7, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319845. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319845. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com