Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.6
(570 Reviews)
Rating breakdown 570 reviews
5 Stars
428
4 Stars
81
3 Stars
31
2 Stars
15
1 Star
15
92%of customers recommend this product.
(
391 out of
426)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: LSFer
Gender:Female
Verified Purchase:Yes
I ay happy with the 12 cup programmable coffee maker. the convience of programmable feature and delayed shut off is great. Coffee stays hot until you dispense.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Carrerista
Gender:Male
Verified Purchase:Yes
Love how this brews coffee. Still can’t figure out how to use the 1-4 cup feature. Because when I press it, it still uses all the water in reservoir. I thought it calculated it automatically.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
on April 29, 2026
Posted by: sjel
Havent even had it a year and it keeps dripping coffee after filling the cup. it makes a big mess
Response from cuisinart.comBy Cuisinart, April 30, 2026
We’re sorry to hear about the ongoing dripping with your Coffee on Demand 12‑Cup Programmable Coffee Maker, and we understand how frustrating frequent messes can be. In some cases, lingering drips can be reduced by ensuring the brewing cycle is fully completed, cleaning the spout and valve area of coffee residue, and avoiding overfilling beyond the max line. Our Consumer Assistance Center can help troubleshoot this further and review options—please contact 1‑800‑726‑0190 and reference Ticket #8900635478. Thank you for sharing your feedback, as it helps us improve functionality and future models.
Written by a customer while visiting cuisinart.com
Customer Rating
5
Nice Features & a little different from the rest!
on May 13, 2026
Posted by: L&M4ever
Gender:Male
Verified Purchase:Yes
Very easy to use and conveniently managed. We appreciate the built-in coffee reservoir and the push down dispenser.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Great Machine, just take care of it!
on May 18, 2026
Posted by: Mejulieb
Gender:Female
[This review was collected as part of a promotion.] I have purchased 2 of these coffee makers. I love them! I have broken plenty of coffee pots in my days. I got this one because there was no pot. Another bonus is that each cup is hot and fresh. I have read some of the reviews with fewer stars. I have had similar problems, but with a little troubleshooting, I found it was my error and not the machine. It overflowed because I forgot to empty the reservoir from the day before. I thought the lever was stuck, when it was actually a piece of scale, since I had never descaled the machine. A piece came loose, and it lodged in the spout, which caused coffee to continue flowing. I had to buy the second machine because I broke the water reservoir, and I never bothered to look for a spare part; instead, I bought a new one. So, if you empty and rinse out the coffee reservoir and descale the machine occasionally, you will likely have no problems. It is a great machine, it makes a good cup of coffee, and I recommend you get one and try it for yourself.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Jodi V
Verified Purchase:Yes
We want to stop using pods and this was the perfect solution! Easy to use without a pot to clean too…keeps coffee hot and fresh. Love it!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: FLPV
Verified Purchase:Yes
I had a Coffee on Demand for about 10 years until it had seen it's better days. I replaced the pot with another Coffee on Demand. Hopefully in another 10 years this pot will still be available if I need one.
Written by a customer while visiting cuisinart.com
Posted by: Quil
Gender:Male
Verified Purchase:Yes
No glass carafe to break(like we’ve done) coffee is brewed before we get up and perfectly
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com