Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.6
(508 Reviews)
Rating breakdown 508 reviews
5 Stars
380
4 Stars
73
3 Stars
29
2 Stars
12
1 Star
14
92%of customers recommend this product.
(
346 out of
377)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Customer Rating
1
Leaked, possible issue with the Despense button
on October 17, 2024
Posted by: Michael7
from Fort Mill. SC
Gender:Male
Verified Purchase:Yes
Exactly what I was looking for but leaked. A piece of plastic was in my coffee one morning. From what I can see, looks like it came from the button mechanism but can't be sure. As the coffee brews it starts dripping out coffee without the button being pushed so always have to have a cup underneath it so had to switch back to an older coffee maker. Is there a known defect with this leaking?
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, October 21, 2024
Hello-
We are so sorry to hear about your coffee maker leaking. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900104635. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about your coffee maker leaking. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900104635. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Sanso
from Tinley Park IL
Gender:Female
Verified Purchase:Yes
This is my 2nd Coffee On Demand and my last. Leaks horribly.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, November 15, 2024
Hello- We are so sorry to hear about the trouble you've had with your coffee maker Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
5
Cuisinart Programmable 12 Cup Coffee Maker
on September 30, 2025
Posted by: OhioBuckeye
Verified Purchase:Yes
This was my third [3rd] purchase of a 12 Cup Programmable Coffee Maker.
Very satisfied with the product from the past to the present.
Very satisfied with the product from the past to the present.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Internal Storage Coffee Pot
on November 7, 2025
Posted by: Anonymous
Gender:Female
Just ordered my 4th one of these. Ordered last two in 2017. They tend to leak when you need a new one but they last over 3 years!! I love the lever, the fast brewing, and never a glass pot to wash or break!! Do not discontinue these!!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Great Replacement for My 12+ Year Old DCC-2000!
on February 16, 2020
Posted by: denhabr
from Sandy, UT
Gender:Male
Verified Purchase:Yes
My 12+ year old Cuisinart DCC-2000 finally stopped working a few weeks ago, and so it was time to get a new machine. I've always had my eye on the DCC-3000 but checked into other units 'just to make sure' there wasn't anything newer that I had missed.
There wasn't. The DCC-3000 was the only coffee maker that had the same cool features that I had on my DCC-2000 (coffee reservoir, 1-4 cup button, press-to-dispense, etc.) plus it adds the external removable water reservoir, the handy 'clean' button, and the LED light that illuminates the coffee dispensing area. A great idea that LED is...as for over 12 years I found myself bending over and trying to see how much coffee I had dispensed! Now with the LED, no issues whatsoever.
I've made about a dozen 'tanks' of coffee and use 4 gently rounded scoops (of Seattle's Best "Portside Blend" ground coffee) with 6 cups of water (as marked on the water tank) with the 1-4 button depressed. Yum!
Great product, and look forward to 15+ years out of my new DCC-3000!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: The Moll family
from Portland, Oregon
Gender:Male
Verified Purchase:Yes
We all enjoy this unit, Our prior unit functioned flawlessly for over ten years with 'more' than daily use. Cleaning is a breeze when using a cleaning solution. The water tank filter makes a nice touch and with a coffee gauge on the front, you always know what's in the tank!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Verified Purchase:Yes
I love my new coffee maker and have no problems with it,except The cord is so short, and i had trouble being able to plug it in. I have never seen a cord this short on any coffee maker i have boughten.
Written by a customer while visiting cuisinart.com
Posted by: J powers
from Lake Jackson texas
Gender:Male
Verified Purchase:Yes
I prefer the old style better. This newer model is not user friendly. It is hard to pour the water in with out it running over into the coffee basket. The coffee doesn't remain hot as long and the buttons on the front are to easily pushed when trying to move the coffee maker in order to put water in it.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com