Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.6
(534 Reviews)
Rating breakdown 534 reviews
5 Stars
400
4 Stars
77
3 Stars
30
2 Stars
13
1 Star
14
92%of customers recommend this product.
(
368 out of
401)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: GramyDD
Gender:Female
Verified Purchase:Yes
First used this coffee pot at resort we stayed at. Ordered one online to be at home when we returned. Love it. No carafe to worry about. Coffee stays hot as warmer plate is in the coffee container. Doesn’t get old tasting. Also love the fact light comes on when you dispense coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: JMM01
Gender:Male
Verified Purchase:Yes
The neatness of the self contained system and pour as needed is a key factor in determining whether it was viable for us..
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, December 30, 2025
We appreciate you taking the time to share your thoughts with us. Customer feedback is extremely important, and all input is carefully reviewed and shared with our product team to help guide future design improvements. Hearing directly from our customers helps us continue to enhance the quality, performance, and overall experience of our products.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Leaked, possible issue with the Despense button
on October 17, 2024
Posted by: Michael7
from Fort Mill. SC
Gender:Male
Verified Purchase:Yes
Exactly what I was looking for but leaked. A piece of plastic was in my coffee one morning. From what I can see, looks like it came from the button mechanism but can't be sure. As the coffee brews it starts dripping out coffee without the button being pushed so always have to have a cup underneath it so had to switch back to an older coffee maker. Is there a known defect with this leaking?
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, October 21, 2024
Hello-
We are so sorry to hear about your coffee maker leaking. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900104635. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about your coffee maker leaking. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900104635. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Sanso
from Tinley Park IL
Gender:Female
Verified Purchase:Yes
This is my 2nd Coffee On Demand and my last. Leaks horribly.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, November 15, 2024
Hello- We are so sorry to hear about the trouble you've had with your coffee maker Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
5
Cuisinart Programmable 12 Cup Coffee Maker
on September 30, 2025
Posted by: OhioBuckeye
Verified Purchase:Yes
This was my third [3rd] purchase of a 12 Cup Programmable Coffee Maker.
Very satisfied with the product from the past to the present.
Very satisfied with the product from the past to the present.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
3
Disappointed
on October 21, 2025
Posted by: Rob57
Gender:Female
I love this coffee maker . I had the same one for years. The problem is the coffee now runs all over the counter. It doesn’t stop running after you fill your cup.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: MadisonRick
Gender:Male
Verified Purchase:Yes
This is our 6th Cuisinart Coffee On Demenda that we’ve purchased and had in our family - parents home, sister’s homes, our homes, and one sadly wore out that we just replaced. They have given us excellent service over the years with a convenient and clutter free way of grabbing extra cups of coffee. No extra pots to have to pull out, use and clean. The interior pot is easy to rinse and clean as well. For the simplicity, quality coffee and clean counter look this has it all.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Internal Storage Coffee Pot
on November 7, 2025
Posted by: Anonymous
Gender:Female
Just ordered my 4th one of these. Ordered last two in 2017. They tend to leak when you need a new one but they last over 3 years!! I love the lever, the fast brewing, and never a glass pot to wash or break!! Do not discontinue these!!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com