Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.6
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
422
4 Stars
79
3 Stars
31
2 Stars
14
1 Star
14
92%of customers recommend this product.
(
385 out of
419)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Customer Rating
5
No more broken carafe's
on February 20, 2026
Posted by: PJ216
We've had this Coffee on Demand Coffee Maker for almost 12 years. We use it everyday and I absolutely love it. We went through too many glass carafe's to mention. I even had a stainless steel carafe at one point. Yes, I'm ready for a new one although this one is working fine.
Written by a customer while visiting cuisinart.com
Posted by: Tblanch
Gender:Male
Verified Purchase:Yes
This has been my favorite coffee maker for 15 years. I love that I don’t have to keep replacing glass carafes that I would always end up breaking. Also, this machine will keep your coffee piping hot. The downside is I’m currently on my third machine because the removable water tank inevitably begins to leak or the spigot where the coffee dispenses will leak coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: cshoe51263
Gender:Female
Verified Purchase:Yes
This is my fourth replacement of this model. Unfortunately, the cover is not fitting properly, and the clean mode keeps popping on every few days. I am not sure if they are making the product cheaper but this is not what we have come to expect
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, March 17, 2026
We’re sorry to hear about your repeated experience with this model and understand how frustrating this must be. The clean light may activate more frequently depending on water hardness, and ensuring the lid or cover is properly aligned and fully seated may help with fit concerns. Our team would like to review your case and provide further troubleshooting or options. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can assist you directly.
Written by a customer while visiting cuisinart.com
Customer Rating
2
Very Disappointed
on March 17, 2026
Posted by: Earl Raven
Maker has too many issues. Grinds in coffee, coffee grinds leak into machine on top of heater, very difficult to read the reservoir markers, can't even see the digital clock, cord is too short, after brewing the maker still sounds like it's brewing, can't see the coffee mug under the filler (actually need to lean under to see),
Response from cuisinart.comBy Cuisinart, March 17, 2026
We’re sorry to hear about the multiple issues you’ve experienced with your Cuisinart coffee maker. For optimal performance, please ensure the grinder is cleaned regularly, the reservoir is filled to the correct level, and the unit is placed on a stable surface with clear visibility. If the noise continues after brewing or other concerns persist, our team can provide additional troubleshooting or guidance. Please contact our Consumer Assistance Center at 1-800-726-0190 Ticket #8900564793 so we can assist you directly.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Impossible to clean Coffee Gauge - Flakes & Leaks
on August 23, 2025
Posted by: SkiBumPMC
Gender:Male
The Coffee Gauge™ mechanism is literally impossible to clean.
This means that coffee bean oils and residue will accumulate in the mechanism and they will eventually start to flake off. Those flakes will eventually clog the stopper on the coffee dispenser so, after you dispense your coffee, it will leak. If you do not catch it, whatever coffee is left in the reservoir will leak all over your countertop.
So, I've had this unit for a few years. I rinse it daily, as well as clean it and soak it regularly, with soap and lemon citrus. Despite this maintenance, my coffee maker recently leaked coffee on the counter (again) so, I decided to do a really deep clean and soak to try remove all the oils & flakes. I put a few ounces of lemon citrus juice, thinking that would help break up the oils. I also added some Dawn dish soap. Then, I dumped hot water (like really hot, near boiling) and filled up the entire coffee reservoir and let it sit for several hours, thinking that might get rid of the hidden crud (flakes). Hours later, I rinsed it.
The next morning, the coffee gauge stopped working but, it sort of worked. I assume the hot water damaged it. So, today, I decided to see if I could fix the Coffee Gauge™ and I wound up removing the entire mechanism. It can be popped out, carefully.
Man O Man was there a lot of crud from the coffee oils hidden in that mechanism. This would be impossible to clean without removing the mechanism. Moreover, removing the mechanism could likely risk damaging it (it is pretty delicate). Mine was already not working so, I had nothing to loose.
So, my coffee maker still works but, the Coffee Gauge™ is now inoperable. I do not mind that because, at least, I can thoroughly clean it and avoid the crud from coming back. I will continue using it until it breaks or, I decide I want/need another coffee maker.
Again, I like the concept of this coffee maker and it is actually the second one I have owned. The first one had the same quirks.
*** FYI, the pics were taken after I cleaned the Coffee Gauge™ mechanism.
I wish I had thought of taken "before" pics; it was caked with crud from the coffee oils.
Response from cuisinart.comBy Cuisinart, August 25, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900356991 . If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: FlyClark
from Maurepas, Louisiana
Gender:Male
Verified Purchase:Yes
This recent one is my 3rd one. I really, really like this coffeemaker. However, there is one flaw designed into it. The filter system. The filter doesn't filter anything. If you look closely, it sits in the bottom of the water tank, but it doesn't go all the way down. Therefore, it just sits in the water and doesn't filter anything. Then they try to sell you more filters. For it to work, it would need to fit tightly in the bottom of the tank where the water would actually have to flow through the filter.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
1
I would give it a 0.
on September 27, 2025
Posted by: SusieAnn
I have no idea why I brought another one of these coffeemakers. I have brought a lot of them through the years. I just got another one and it leaks all over the counter just like all the others did.
Response from cuisinart.comBy Cuisinart, September 29, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900382179. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: JAB119
from Southwest Florida
Gender:Male
Verified Purchase:Yes
We like this design so much that this is our third of this style. The internal storage keeps the coffee hot without ever burning it as is common with a carafe style pot. The only negative (aside from the fact that they do eventually wear out) is it could be a bit taller as some of our thermal cups are just too tall to fit under the dispenser even with the base removed. Really needed another inch.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com