Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.6
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
380
4 Stars
73
3 Stars
29
2 Stars
13
1 Star
14
92%of customers recommend this product.
(
346 out of
378)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Customer Rating
2
Quality has declined!
on May 23, 2025
Posted by: KED2003
Gender:Female
I have had this model for years. The most recent one (purchased in November) was nothing but problems. The machine would brew even set on auto brew for the morning. Every few pots it wanted to be cleaned. Then it wasn't brewing the full pot. It would have to be turned off & back on as many as 3 times to get the entire pot brewed. I called as it was still under warranty. I thought great it's replaced. The replacement is 1 WEEK OLD and the auto brew feature just brewed the pot (7 p.m. currently) that was set for 4:45 a.m.). Completely fed up that quality seems to have taken a severe nose dive. Disappointed is an understatement after having had several of this model in the last 8-10 years.
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, July 7, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319713. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319713. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: MMAA
from Mn
Gender:Male
Verified Purchase:Yes
Replaced defective unit under warranty. 2 weeks with the new unit the clean light came on. Ran the clean cycle twice and the clean light came back on the next day.
Love the on demand feature but this product is plagued with defects.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 1, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900315806. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900315806. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Ann!
Verified Purchase:Yes
I have had several Coffee on Demand every since they first came out. This is the only coffeemaker that I will by. Hopefully they will never discontinue it.
Written by a customer while visiting cuisinart.com
Customer Rating
3
Weak Coffee
on June 18, 2025
Posted by: CLHIN
Gender:Female
I have been trying to brew strong coffee. I have bought dark coffee, used fine ground coffee, used two scoops and finally used the 1-4 button. I come close to rich coffee by using two scoops of dark coffee. This is going to be an expensive endeavor.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Uncle Webby
Verified Purchase:Yes
This my third coffee maker of this model. They have gotten progressively cheaper, with lighter materials not to mention a much increased price. It seems to perform OK but it’s too early to tell how long this one might last.
Written by a customer while visiting cuisinart.com
Posted by: LCOhler
Gender:Female
Verified Purchase:Yes
I love this pot. It is easy to use. I love the features. There is a full/empty gauge. It is the best. No more opening the top to see how much coffee there is. The clear side showing the water is so great too. Really the best pot I've ever owned!!!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
5
Excellent unit that has all the features we want.
on August 26, 2025
Posted by: Randtor
Gender:Male
We've had this coffee maker for over 8 years. It developed the dreaded bottom leak so I took it apart, replaced the red tube (there is a good YouTube video on how to do this) and.... no luck. It wasn't the silicon tube; the actual metal that the water runs in to the heating element had developed a split and the water leak was from that split. BUT - this unit doesn't owe us anything, it has been great for the past 8 years! I am ordering another one because it has been the best!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Rusty Stiverson
Verified Purchase:Yes
Not a very well planned out machine. If you have anything bigger than a standard coffee cup, it won't fit under the pour spout. I have to pull the machine to the edge of the counter to use my travel mug. The filter basket has a handle to pull it from the tank and when you go to empty the coffee grounds, the filter gets stuck on the handle and coffee grounds get everywhere. The water tank is about the only thing good on this machine as you don't have to pour water into it, just take it to the sink and fill it. The coffee tank itself, needs to be removed and rinsed out otherwise, you will have stale coffee sitting in it until the next pot. Not impressed at all, so much that we returned it
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 18, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com